2,344 Reviews of Audi San Diego - Service Center
Let me preface this review by saying I have very little time and it takes something this bad to make me sit down and really write/review something such as this. The only silver lining in my negative experi time and it takes something this bad to make me sit down and really write/review something such as this. The only silver lining in my negative experience stems from Jennifer Carrasco. I am glad I was able to work with her during my most recent Audi visit. She is communicative and responsive. The representative prior to her, Daniel Rodriguez was not as great. He was very slow with responses and not very communicative at all. I remember I would have to initiate communication just to find out what the update is with my car being. Furthermore, I have had to bring in my Audi 2-3 times and will have to bring it a 3rd/4th time. The first time I brought my car in for a check engine light being on, I was told it was the "battery." Unfortunately it was not covered in my extended warranty that I purchased for the vehicle. When I picked it up and drove away a couple of miles in, the check engine lit up once again. I brought it back the following day. The second incidence was a "faulty battery charger." I was told by Daniel that I would have to pay $3200 to get it repaired. I myself had to call my warranty insurance to see if it was covered and indeed it was. I have not had to do this myself previously. All the representatives I had formerly worked with were great. So I move forward with getting my car's "battery charger replaced." I leave with a loaner vehicle and then when it was "fixed," I pick it up, drive off, and a couple of days later, the check engine light comes on AGAIN. I bring it back to Audi, they rediagnose it, oops its a "faulty battery charger." The new battery charger is ordered and it takes about a couple weeks for it to arrive. Thank goodness a loaner vehicle was available. So again after about 3-4 weeks, my car is "fixed." I drive off and two. days later, THE CHECK ENGINE LIGHT comes on again... I have to. bring it in 12/6/22 just so I can get a loaner vehicle. Did I mention? Another issue I also encountered after picking up my vehicle this most recent trip to audi was having to pay a "cleaning fee" for "excessive dog hair." I did not agree with this decision. It is not reasonable. I thought the car was not "excessively dirty with dog hair." First of all, I was NOT INFORMED that I had to return the car clean. I would have otherwise returned it clean if I was informed that I would incur a $150 charge. Why. would I pay $150 IF I KNEW. I was only informed to RETURN the car with the same amount of gas that I left with. I am tired of being told that it is a faulty battery charger. It is a waste of my time having to return to the dealership. And if I am going to keep being charged $150 for returning my car with something as mediocre like dog hair, it should be mentioned to the customer that it "should be returned clean." More
I had a bad experience when I tried to buy my A4 Allroad in 2018. I had emailed and called in February to ask if you have one (I wanted that one because of the good review in Consumer Reports). I was told in 2018. I had emailed and called in February to ask if you have one (I wanted that one because of the good review in Consumer Reports). I was told someone would contact me when you had one. A follow-up email got no answer. I complained to Audi USA IN SEPTEMBER and all of a sudden you found me one (with most features I had asked for in February) within 2 days. The first service in 2020 went very well. When I made an appointment for the passenger seat recall in February 2022, I was told in service that the appointment was for several days „ to be in line“ for the repair, but no loaner was available. No one had told me that when I made the appointment. As I needed my car, I drove home again. On several follow-up calls I was told that the parts were not in; someone would contact me when they were. No one did. I called several times, only to be told the parts were not in yet. I managed to talk with Scott Kealy, who explained that part delivery was spotty because of Covid delivery delays. I finally wrote an angry email, complaining about the lack of communication and threatening to call Audi USA complaint again. Finally, (after 8 months from getting the recall notice) I got the October appointment with a promise of a loaner. The repair plus oil change took 4 days! I do not consider my service experience a good one. Your communications and response need some serious overhaul. More
George Gushulak is an absolute gem! He is the only reason why I go to the Audi dealership... He helped me replace a fuse to solve an electrical issue and went right to it off the top of He is the only reason why I go to the Audi dealership... He helped me replace a fuse to solve an electrical issue and went right to it off the top of his head. He is very knowledgeable and accommodating. He is also very helpful regarding educating the customer on other repairs... If George goes, then I go! More
Very nice and happy employees. ALL of them! My check in person was thorough and smart, the tire evaluator was honest and reflective. The loaner guy was funny and sweet. The check o ALL of them! My check in person was thorough and smart, the tire evaluator was honest and reflective. The loaner guy was funny and sweet. The check out lady was thorough, smart and kind. Even the guy stocking waters in the refrigerator was whistling an Elvis tune - very entertaining! Very happy place. Testament to the management and company. More
I purchased audi care package for my car and the service was not completed properly. I brought my car in october 2021 for a 60k mile service only to find out that a 70k was incorrectly performed. They told was not completed properly. I brought my car in october 2021 for a 60k mile service only to find out that a 70k was incorrectly performed. They told me I had to wait to bring my car back to perform the 60K later then the mechanic said a brake fluid exchange had not been performed on my vehicle. This is part of the audi care package and it was not performed i am very uncomfortable and do not trust what was completed on my car. I had all my tires replaced at audi escondido and the mechanic said a balancing and alignment had not been performed. Once again I expected my vehicle to be taken care of and trusted all work would be performed or offered. I now have a car with feathered wheels and the rotors are now warpped due to the tires not being balanced or aligned correctly. The technician sent a video stating that this caused the brake system to be compromised. I bought my vehicle brand new from SD Audi! More
Horacio Mireles is always so professional and makes our experience so easy. We will definitely stick to Audi for our next car. experience so easy. We will definitely stick to Audi for our next car. More
Took 6 months to get my car back from service. I understand supply chain issues and wasn't in their control. But Ron Mangseth, Brian Bates and Sue Holman never responded to emails or calls regardi I understand supply chain issues and wasn't in their control. But Ron Mangseth, Brian Bates and Sue Holman never responded to emails or calls regarding the delay and status of my vehicle. It was 2 months before anyone communicated when I was getting my car back. It wasn't until I informed them i was taking their loaner out of state that suddenly my car part was in stock. Did they forget about me?? Julie the service manager made it right thus the 4 stars but the leadership in this company can learn from their employees on delivering good service. The price gauging for labor is ridiculous especially when the repairs take 6 months to complete More
At Audi San Diego, service after the sale is hassle-free, pleasant and always expedient. Thank you. pleasant and always expedient. Thank you. More
We had no communication with our service advisor. Our calls to her went to voicemail, and we did not receive any return calls as requested. We were not contacted when the work was completed, but only Our calls to her went to voicemail, and we did not receive any return calls as requested. We were not contacted when the work was completed, but only found out by calling the main line. We had to wait 6 weeks to schedule our service due to the unavailability of a loaner car. This resulted in increased SDG&E costs as the nature of the service was a battery charging warranty issue. More