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Audi San Diego - Service Center

San Diego, CA

4.3
2,344 Reviews

2,344 Reviews of Audi San Diego - Service Center

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December 04, 2022

Let me preface this review by saying I have very little time and it takes something this bad to make me sit down and really write/review something such as this. The only silver lining in my negative experi More

by bjs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer Carrasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Rodriguez 0/5 stars
October 12, 2022

I had a bad experience when I tried to buy my A4 Allroad in 2018. I had emailed and called in February to ask if you have one (I wanted that one because of the good review in Consumer Reports). I was told More

by SANFECHNER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jennifer Carrasco
1.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Andresen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Kealy
August 13, 2022

George Gushulak is an absolute gem! He is the only reason why I go to the Audi dealership... He helped me replace a fuse to solve an electrical issue and went right to it off the top of More

by Audi1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George E. GUSHULAK II
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2022 -

Audi San Diego responded

Hello, we're happy you found our staff to be so supportive during your experience here at Audi San Diego. We are always more than happy to assist you if anything else comes up. Take care!

July 30, 2022

Very nice and happy employees. ALL of them! My check in person was thorough and smart, the tire evaluator was honest and reflective. The loaner guy was funny and sweet. The check o More

by JMGALVEZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Carrasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nacho Mireles
Aug 02, 2022 -

Audi San Diego responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Audi San Diego! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

July 27, 2022

I purchased audi care package for my car and the service was not completed properly. I brought my car in october 2021 for a 60k mile service only to find out that a 70k was incorrectly performed. They told More

by Kayla
Quality Of Work
Recommend Dealer
No
Employees Worked With
San Diego Audi Service
July 13, 2022

Horacio Mireles is always so professional and makes our experience so easy. We will definitely stick to Audi for our next car. More

by MIRIAM622
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Horacio Mireles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2022 -

Audi San Diego responded

Hi, we're happy you found Horacio Mireles to be so supportive during your experience here at Audi San Diego. Please don't hesitate to reach out if there's anything additional we can do for you.

May 18, 2022

Took 6 months to get my car back from service. I understand supply chain issues and wasn't in their control. But Ron Mangseth, Brian Bates and Sue Holman never responded to emails or calls regardi More

by carmencsandiego
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George E. GUSHULAK II
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Andresen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Audi San Diego responded

Hi, thank you for sharing your experience! It is discouraging to learn of your experience with us. Your feedback helps us improve and we would like to learn more about how we can make this better.

May 12, 2022

Great experience with Audi San Diego! ! Accommodated me two hours early into my appointment. Robert Mendoza, thank you so much More

by sjs85dan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Mendoza
May 13, 2022 -

Audi San Diego responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 24, 2022

At Audi San Diego, service after the sale is hassle-free, pleasant and always expedient. Thank you. More

by hrkarani
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Carrasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chase
Mar 31, 2022 -

Audi San Diego responded

Hello, we're happy to hear you continue to have such positive experiences with our team! We look forward to your next visit! Take care!

February 25, 2022

We had no communication with our service advisor. Our calls to her went to voicemail, and we did not receive any return calls as requested. We were not contacted when the work was completed, but only More

by ronsolar1
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jennifer Carrasco
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2022 -

Audi San Diego responded

Hello, we are disappointed to learn of your experience here at Audi San Diego, but will take this opportunity to improve. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (855) 971-8198. We look forward to hearing from you.

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