Audi San Diego - Service Center

At Audi San Diego, service after the sale is hassle-free, pleasant and always expedient. Thank you. pleasant and always expedient. Thank you. More

We had no communication with our service advisor. Our calls to her went to voicemail, and we did not receive any return calls as requested. We were not contacted when the work was completed, but only Our calls to her went to voicemail, and we did not receive any return calls as requested. We were not contacted when the work was completed, but only found out by calling the main line. We had to wait 6 weeks to schedule our service due to the unavailability of a loaner car. This resulted in increased SDG&E costs as the nature of the service was a battery charging warranty issue. More

The complete rude attitude of the service manager is insulting. Service writer was great. Good job Scott. If GM Ron Mangseth gave a flying xxxxxx he would have come out and talk to me when I asked t insulting. Service writer was great. Good job Scott. If GM Ron Mangseth gave a flying xxxxxx he would have come out and talk to me when I asked to see him. Instead he gets this survey. If it even goes anywhere. After over a decade working with Audi San Diego. That was my last visit. More

I have been working with Nacho Mireles ever since I bought my Q7 in 2016. My experience has always been great and this time was no different. the experience of my car being picked up and dropped off wa bought my Q7 in 2016. My experience has always been great and this time was no different. the experience of my car being picked up and dropped off was great. Also, Nacho was in constant communication which helped this service be very stress-free. I would recommend Nacho and the dealership to everyone. More

Worst Dealer service experience ever. Took appointment and did not advise the car would not been seen for days. Spoke with Service manager about delay on diagnosis of vehicle, She seemed to think its p and did not advise the car would not been seen for days. Spoke with Service manager about delay on diagnosis of vehicle, She seemed to think its perfectly okay to not get to the car the same day as the drop off - If there was a loaner, this may be okay but - i could not get loaner with appointment 3 weeks ahead and possible service engine issue which may have stranded - the attitude was amazingly not caring and not apologetic in any way. Charged multiples of MSRP for parts. Nice video inspection but was a $3000 additional repair really necessary when a simple bolt can do the job? 10 days for repair, no wash, no road test. Brake job quoted at 3X independent shop - can pay a bit more for dealer but 3x is outrageous. Minimal communication from advisor. Will find another way to service or buy a vehicle based on this horrible experience. More

This was probably the worse experience I've had with a dealer. I was trying to see if they had any options to pay upfront and then secure the automobile when I had the opportunity to come back into town i dealer. I was trying to see if they had any options to pay upfront and then secure the automobile when I had the opportunity to come back into town in a week. Denise Oliver told me that it is not in the best interest of us to hold the car. She told me I had to come into the store to test drive before I could make a purchase. I contacted the dealership to talk with management, I was told I would receive a callback and never did. I also wrote management but never received a word back. I was literally trying to get them to take my money and they wouldn't. I've never experienced anything like this especially in today's market where many dealers offer deliver-to-home options and the array of internet companies that will deliver your new purchase to your home. More

I've owned my RS3 for nearly 4 years now and have had very few issues with it, but every encounter I have had with this dealership has been friendly and professional. Horacio has taken care of all my ser very few issues with it, but every encounter I have had with this dealership has been friendly and professional. Horacio has taken care of all my service needs, always making sure my car is well taken care of, and greeting with a friendly smile. He knows I prefer texts and keeps me updated with any service requirements and letting me know when my car is ready for pick up. My experience with this, my first Audi, and this dealership has turned me into a huge fan of the brand and I'm hoping for an eTron version of my RS3 soon. More

Excellent service, fast, clean, friendly, Nacho Mireles always step up, Thanks always step up, Thanks More

Do not schedule service here unless you have a few days to wait just to have a oil change completed. Every time i take my car here there is a customer service issue. to wait just to have a oil change completed. Every time i take my car here there is a customer service issue. More

Fast and accommodating with schedule!!! They gave me a loaner car for the weekend and my car was ready and the pickup process was fast! loaner car for the weekend and my car was ready and the pickup process was fast! More