Audi San Diego - Service Center

inaccurate inspection results and poor attitude I booked an oil change and shared engine light on. (This has happened 3 times since purchasing car in June, and each time the results from various rep I booked an oil change and shared engine light on. (This has happened 3 times since purchasing car in June, and each time the results from various repair shops have shared the code reading is not consistent. The light goes off for a while and returns, with new readings). When I went in for my scheduled oil change, I was told they dont do oil changes. They only provide services and can do the one I had a "free coupon for" when I first came to them after buying the used Audi in June ... for $199 or the 95K one for $499. I came for an oil change and a reading on the code. Instead I paid $400 for an oil change and was given an estimate for new pads and brakes and $5K for motor mounts etc. I took to 2 other shops. Both confirmed they were not sure where the pad/rotors recommendation came from (as I had just had that done less than 3 or 4 months ago) and said the code reading was inconclusive, so I will now be going to another specialist to get the engine light corrected. I don't need to be part of a quota. I've already been swindled by PCH Auto on this vehicle that I still 9 months later do not have clear title to and paid for a warranty but it was never purchased by the embezzler that owned PCH Auto in Oceanside. I've spend over $4K in repairs, Paid $9K for a little used car to get me around and now I have untrust worthy suggested repairs that put my repairs above the cost of the vehicle in just 9 short months of ownership with no clear title. (In other words I can't sell it.) More

George took care of business as always both in keeping me informed and making sure the problems were fully diagnosed and repaired so that I would be completely satisfied. informed and making sure the problems were fully diagnosed and repaired so that I would be completely satisfied. More

Timely Service Thank you George &Assistant; As a walk in was able to get my vehicle's service done within hours. Thanks to the service department for their promptn Thank you George &Assistant; As a walk in was able to get my vehicle's service done within hours. Thanks to the service department for their promptness & quality of their work!! More

First maintenance check on new Audi The service team at the dealership, particularly Damian and Brett with whom I worked, are thorough, knowledgeable, friendly, and very polite. I trust The service team at the dealership, particularly Damian and Brett with whom I worked, are thorough, knowledgeable, friendly, and very polite. I trust that I am in good hands with Audi of San Diego. More

Customer service at Audi San Diego is top notch. Very informative and responsive Service Writers. I was given a loaner vehicle while my car was being serviced and I always really appreciate that. informative and responsive Service Writers. I was given a loaner vehicle while my car was being serviced and I always really appreciate that. More

Be ready to wait for your car. Made appointment two weeks in advance for simple factory recall. Once I dropped it off, no one touched it that day and after a terse conversation at the end of the day, weeks in advance for simple factory recall. Once I dropped it off, no one touched it that day and after a terse conversation at the end of the day, the starting working on it the next mid morning. Why use appointments if you are just going to sit on cars? Second time this has happened at this dealer. Explanation given is that they were busy. Priority should be given to appointments but maybe it is being done by which car service brings in the most $$$. Not sure I can go here again and get that runaround... More

Outstanding customer service and maintenance on my Audi My 2018 had a dead battery and was stuck in my garage. I texted my service manager, Nacho Mireles and he gave me the telephone number of the towing s My 2018 had a dead battery and was stuck in my garage. I texted my service manager, Nacho Mireles and he gave me the telephone number of the towing service and took it from there. It is a relief, as a recent widow, to know I have someone at San Diego Audi as reliable and capable as Nacho to rely on for any needs for my Audi. He is truly a godsend! When a new battery was installed in my car, Nacho sent a Lyft to pick me up in Pt. Loma and bring me to the Audi Service facility on Mira Mar Road - excellent customer service! I couldn't ask for anything more! You need to give nacho a BIG raise! :) More

Brett is always great to work with! He is very attentive and really cares about the quality and level of service he provides. He is one of the main reasons I only get my Audi serviced at Audi San Diego. and really cares about the quality and level of service he provides. He is one of the main reasons I only get my Audi serviced at Audi San Diego. More

My service rep was very helpful and attentive. I like the Lyft service so I do not have to wait for my vehicle or arrange for someone to drop me off and pick me up. the Lyft service so I do not have to wait for my vehicle or arrange for someone to drop me off and pick me up. More

Thank you again Jerald We needed to tow in our A3 vehicle to the dealership for service. Jerald was accommodating to our schedule as always and made sure to wait and meet us We needed to tow in our A3 vehicle to the dealership for service. Jerald was accommodating to our schedule as always and made sure to wait and meet us even though we arrived towards the end of the day to drop off. Both explanation of work needed and quote were thorough. Even though the pickup was with another service advisor, I know as long as Jerald has gone through the paperwork beforehand, checking out is seamless because the entire service team is so friendly. No other dealer provides top notch service! More