Audi San Diego - Service Center

Smooth check in. Everyone was pleasant capable and with COVID there were excellent precautions in place. Super impressed with text email and video during our service. This is great! Car was delivered in COVID there were excellent precautions in place. Super impressed with text email and video during our service. This is great! Car was delivered in time frame promised. However one service was performed after I approved a specific amount in person by text and email saying I approve this amount. Nacho took care of it right away with great follow up. This was extra work for him. He never once complained and took ownership right away. Great job! Lacking was calling trying to reach him to fix this. The kind team answering phones don’t seem to be aware of who he is. Perhaps a picture card with full name extensions and nicknames is helpful? He uses a preferred nickname like I do. That isn’t his fault. Teams should be aware of each other and know job functions they all perform. Lastly my ONLY concern was when returning our loaner car my husband left our black Audi charger in the loaner and that was when I had difficulty reaching people. Vanessa in particular and by then it was already loaned or rented out for a very long time to someone else-3 weeks? Seemed odd. The charger along with a bag of collars and leashes we used for foster and rescue dogs we were on our way to when we dropped car off. This was the only reason we used this dealer as it’s out of our way from our home in San Marcos. The bag was never found and our fault. It’s a non issue although sloppy. Things get left. It had happened with airport rentals on occasion and they promptly call and return items without me needing to call and call. The concern is the items not being discovered before the next customer used the car did Make me wonder about the sanitation and clean car service with loaners for SAFETY and to reduce spread of COVID that was promised. The loaners do not come with chargers. Now I’m out the cost of the charger I’ll have to pay when I turn in my lease and weeks of hassle of trying to reach teams speaking with several people only to be called today and told by Vanessa nothing was in car. She is really good at her job just needs some polish in how to deliver news and come to fast solutions. It’s simple training. Sad that the experience ended in this way. It’s almost all the way there. Just a bit more attention to details, communication with team and leadership/training. The right kind. Not the kind where people get in trouble. Anything that happens in a location is a reflection of top leadership. Being a time of less team members doesn’t matter. Audi should not be accepting more business than current team can handle and putting customers and valued team members health at risk. This issue is easily fixed and it’s a shame it had to reflect in a lower survey score we would normally give. More

Audi San Diego Service I was happy that there was a pickup/delivery service. Unfortunately the pick was 1 1/2 after the scheduled time- no courtesy call to let me know it wo I was happy that there was a pickup/delivery service. Unfortunately the pick was 1 1/2 after the scheduled time- no courtesy call to let me know it would be a late pickup. The service advisor called later that day and asked if next day delivery was ok-it was. Unfortunately, it took an additional day to get my car- again, no courtesy call to let me know of the additional delay. I had routine service done. No measurement was (or provided to me) for any service done. For instance, how much life is left in my break pads? How worn were they? I only got a checklist saying all the things were accomplished. Overall, I think the service is way overpriced. The service representative is very nice and pleasant to deal with. I was going to be charged for a tire rotation that did not happen and he quickly removed the charge. More

I had an amazing experience. Nacho was very active and kept me informed throughout the entire process. Since I have purchased the car I have had minor repairs but can trust nacho will do what he can to he kept me informed throughout the entire process. Since I have purchased the car I have had minor repairs but can trust nacho will do what he can to help me. More

Great staff! Nacho was very communicative throughout the entire process. They were able to address my issue very quickly. I was in and out quickly and was able to enjoy the rest of my day. Thank you! entire process. They were able to address my issue very quickly. I was in and out quickly and was able to enjoy the rest of my day. Thank you! More

gentleman who rcvd’ me when I drove in for vehicle gentleman who rcvd’ me when I drove in for vehicle service was great. Also, the technician at counter was very courteous ,knowledgeable and attentiv gentleman who rcvd’ me when I drove in for vehicle service was great. Also, the technician at counter was very courteous ,knowledgeable and attentive to everything I pointed out to him. More

Damion was awesome! On top of everything. Followed up with phone calls. Kept us appraised at all times. Excellent, excellent service rep! Car was serviced appropriately. with phone calls. Kept us appraised at all times. Excellent, excellent service rep! Car was serviced appropriately. More

Yesss George is fantastic. Oops to use the 2020 language Amazing!!!We have 2) Q7’s very happy thnx again On road trip with new one now Amazing!!!We have 2) Q7’s very happy thnx again On road trip with new one now More

My appointment was made by phone speaking with Nacho who was very helpful and accommodating in arranging the servicing of our vehicle. Once on site George took charge of getting our vehicle checked in. Ge was very helpful and accommodating in arranging the servicing of our vehicle. Once on site George took charge of getting our vehicle checked in. George was sure to follow all safety precautions, following all COVID-19 guidelines. He made me aware of the disinfecting process for the vehicle, which I opted for. I was assured the process would not harm the interior of the vehicle (which was correct). Nacho kept me informed during servicing and the vehicle was ready the same day it was serviced (there was the possibility it may not be ready until the next day). I was very pleased with how I was treated and for the call communication from Nacho. More

The Service Dept. , Damion always very helpful. They make it worth my time to have my car serviced where I purchased it. Please keep up the great work. Thanks. it worth my time to have my car serviced where I purchased it. Please keep up the great work. Thanks. More