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Audi San Diego - Service Center

San Diego, CA

4.5
2,337 Reviews

2,337 Reviews of Audi San Diego - Service Center

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May 27, 2020

Friendly & Professional Service! Even though it was really busy on the day of my service appointment, Damian and the staff were extremely quick in getting everything done - and with a More

by LISANORTON1031
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Damien Burton
Jun 01, 2020 -

Audi San Diego responded

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

May 26, 2020

Horrible service. Misdiagnosed, overcharged, insulted intelligence. Their service department wouldn’t stand by their work. Never buying or driving an Audi again. Unfortunate because I was a big fan. More

by DAVIDALANREYES
Recommend Dealer
No
Employees Worked With
Don Bragg
2.0
This rating includes all reviews, with more weight given to recent reviews.
George E. GUSHULAK II
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gino Centofanti
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosalina Caballero, Fadi Houneini
May 26, 2020

Staff is friendly and professional. Only gave 4 stars because their online booking system doesn't tell you their is a long waiting list for loaners. Used to be easier. More

by LUMPLUMP96
Recommend Dealer
Yes
Employees Worked With
Horacio Mireles
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2020 -

Audi San Diego responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do, and have a great day!

May 26, 2020

Damien is An amazing presenter for bad news. Price of parts and service exceeded my budget. Great service, he provided consistent, realistic and reassuring feedback More

by DICKSONFOUR
Recommend Dealer
Yes
Employees Worked With
Horacio Mireles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Damien Burton
May 27, 2020 -

Audi San Diego responded

Hello, thank you for sharing your positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

May 26, 2020

great Car was picked up at my location on time and taken to dealership so I did not have to get my vehicle there myself. I liked the video the service depa More

by DRKEWAGNER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Horacio Mireles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Damien Burton
May 27, 2020 -

Audi San Diego responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Audi San Diego! Please don't hesitate to reach out if there's anything additional we can do for you, and have a great day!

May 26, 2020

Fast, accurate, and honest! The moment I pulled in, I was greeted and was assisted right away! I was given a loaner SUV and the process was also seamless!! More

by OPAL.RAGUCOS
Recommend Dealer
Yes
Employees Worked With
Manny Gastelum
May 27, 2020 -

Audi San Diego responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

May 25, 2020

Damian Burton Damian continues to be the best service representative I have ever had and that includes other dealerships, too. Conscientious, considerate, articula More

by MINCKS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Damien Burton
May 27, 2020 -

Audi San Diego responded

We're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!

May 24, 2020

Service was rediculous, a simple repair 4 hrs turned into a week . The service writer Jorge stretches truths. Won’t go back again. I will go to Escondido or Carlsbad instead!! More

by JOHNNYG619
Recommend Dealer
No
Employees Worked With
George Saadeh
Jun 10, 2020 -

Audi San Diego responded

Hi Johnny, we regret to hear that you are displeased with your recent experience with us. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (855) 971-8832 so we can work towards a resolution. We look forward to hearing from you.

May 24, 2020

Not up to par Not great about updates for progress on service. Left a rag in the engine compartment Radiator fluids critically low when work was completed More

by CHUCK75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
George Saadeh
Jun 15, 2020 -

Audi San Diego responded

Chuck, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to have a better understanding about your experience. Please reach out to us at (855) 971-8832 at your earliest convenience and we will do our best to resolve this with you.

May 24, 2020

Fabulous experience at Audi!! Even with the CV19 and everyone was so helpful, friendly and accommodating. They were extremely efficient and very conscience of the space, cleanliness and mindful of oth More

by MARYANNECSEFTON
Recommend Dealer
Yes
Employees Worked With
Damien Burton
May 27, 2020 -

Audi San Diego responded

Mary, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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