2,339 Reviews of Audi San Diego - Service Center
George is GREAT!! I have a warranty (QCertified) through this dealership though I purchased an Acura, so when my car was up for an all around check up, I took it into t I have a warranty (QCertified) through this dealership though I purchased an Acura, so when my car was up for an all around check up, I took it into the Kearney Acura serive department to get my car oil checked and everything. After the serviced my car, they said I had two leaks in my car and said I could pay a fee to see where the leak was (which was almost $200) which they said the 2 leaks were here and there and they needed to get fixed ASAP. They said they weren't sire if my warranty covered it so I took it back to Audi for them to get the leaks fixed. Come to find they didn't see any immediately attention that needed to be done. George said there was a leak but it was nothing that NEEDED to get fixed soon plus the warrnaty wouldn't have covered it so it would have just been money out of my own pocket that I didn't need to spend right now. When Audi took a look at my car, they gave me an Audi for 2 days, when I went to pick up my car, they have a nice waiting area, had my car washed, and best of all they didn't charge me anything!!! They felt bad that I was charged a fee to check my oil leaks so George managed to get my fees waived! Would highly recommend this place. They have always been wonderful to me. More
Untouchable Customer Dedication! We brought our Q5 in for the 15k service and looked around the lot just to see the new line of Audis. We saw a Q7 and asked Don to run some numbers an We brought our Q5 in for the 15k service and looked around the lot just to see the new line of Audis. We saw a Q7 and asked Don to run some numbers and liked what we saw. The deal was too good to pass up. After the weekend we decided that the Q7 was just too big for our needs and contacted Don to see if he could get us back in a Q5. In no time at all we were back at Audi. Don came through and pulled off the miracle we needed to not go upside down on a few old day purchased Q7. Everyone at Audi San Diego made it happen from the finance gals the managers and owner! I cant leave out Dionne in the service department who knows how to put the finishing touches on any Audi! Thanks to everyone at Audi San Diego for getting us into the right Audi! More
High performance George is an employee that displays a great attitude and is a true professional dealing with clients. He has been my assigned person many times and George is an employee that displays a great attitude and is a true professional dealing with clients. He has been my assigned person many times and always delivers quality service. He makes visiting audi a pleasure even when the issues at hand are not so possitive. 10 stars for him! More
Superb service - George Gushulak George Gushulak gets my highest possible recommendations as a superb service advisor. I genuinely appreciate his great attitude and customer service. George Gushulak gets my highest possible recommendations as a superb service advisor. I genuinely appreciate his great attitude and customer service. He is a very trustworthy guy and always has a great attitude. Thanks! More
Wonderful Associate at Miramar Audi We have been seeing George for many years at Audi. His Ritz Carlton-like service keeps us coming back. We moved away for awhile and wished we were bac We have been seeing George for many years at Audi. His Ritz Carlton-like service keeps us coming back. We moved away for awhile and wished we were back in San Diego when it came to our car, because of the excellent service George has given us. We feel so fortunate to know that our car is in such great hands with George Gushlak and Audi. Audi is very fortunate to have such an excellent team member. We hope he will be there to help us for many years to come! More
Quick Service Brought my S7 in for some concerns regarding steering sound, was provided a loaner and was able to make it to work with time to spare. Problem was dia Brought my S7 in for some concerns regarding steering sound, was provided a loaner and was able to make it to work with time to spare. Problem was diagnosed, corrected, washed and ready for pickup by lunch. Everyone in service was friendly and professional. More
Holiday weekend, no appointment, no problem! The service I just received from Audi San Diego was 5-star. The Thursday before Memorial Day weekend I had to have my S4 towed in due to a coolant wa The service I just received from Audi San Diego was 5-star. The Thursday before Memorial Day weekend I had to have my S4 towed in due to a coolant warning light. I purchased my car from CarMax, but it was still under Audi warranty. Jack Myers made sure my car was repaired by early Friday afternoon and Lindsay Putrus picked me up at my office so I could be on my way before holiday traffic. The car wash was much appreciated as well. Thank you Audi San Diego for delivering a stress-free experience! More
Made my day! Joshua Chamberland and Jay helped me here at San Diego Audi. What a great experience!! A check engine light came on- AND not only was I trying to get Joshua Chamberland and Jay helped me here at San Diego Audi. What a great experience!! A check engine light came on- AND not only was I trying to get out of town, but I was getting ready to ship my car overseas...(a car being transported needs to be in perfect condition). A bit panicked- I was helped immediately and got it all taken care of in under 24 hours. I would definitely recommend this dealership for service! Thank you, Celeste More
The following is my experience from two different visits to the Audi service department. After handing the keys for a scheduled maintenance appointment, they pointed me to a section for a "courtesy" vehicle to the Audi service department. After handing the keys for a scheduled maintenance appointment, they pointed me to a section for a "courtesy" vehicle. The person asked for my driver's license, a credit card, and car insurance. The insurance information was not enough to them and they requested the insurance card itself which was in the car that is being serviced. After going to the car and bringing back the insurance card, they said "your all set" and put a key on the table. One thing I noticed is that the key was not for an Audi, so I asked what the car is and I think they said Kia. I asked whether they have another car and they said sure. I chose the least uncomfortable vehicle among the available which entitled me to pay extra since the "courtesy" only covers so much per day. When I returned it, the person went and checked the fuel gauge, which is inappropriate especially when you’re explicitly asked whether you filled the car with fuel. Then they request a charge that is way far from the difference they mentioned to me when I picked up the car, and when I asked why, the reply was that I requested this insurance and that insurance. The person literally counted several insurance types that I registered in insisted that I requested it and this is what I owe per day. They did not want to accept my argument even though I reminded them that my insurance information was not enough to them and that I had to bring them the insurance card itself. Eventually they said we covered you with insurance and since your saying you do not want to pay, we will take care of it and it will be on us! It was a similar experience the next time I came for service. The story short, I asked for an upgrade and they said I will need to pay the difference and I said that is fine. However, the only upgrades they offered were two SUVs and neither was suitable and so I told them to give me any regular car. This time I explicitly mentioned that I do not want any type of insurance from their side. So the person is constantly talking me into buying their car insurance and saying what if you hit the car on your way, I said that I am going straight to work and back, and so the person continues what if the car gets hit while its parked at work!!! And on and on until I said that I will not buy any coverage from you and that I am being late for work. This time when I returned the car, the same thing happened. After handing the keys, the person asks whether the car is filled with fuel and I said yes. The person goes out and checks. Sliding into the office chair when returned, and not even making eye contact, the person puts one leg over the other. Then another person I have never spoke to before starts crunching numbers while looking at a screen and then says your total is something. The number was not expected and I thought the person lying on the chair is the one helping me. Then I look around and it is only me and so I asked whether the person is talking to me. The person literally repeated the previous statement about the total due and this time also without lifting an eye. I asked to explain the numbers and the person said I requested an upgrade!!! The car they gave me was a Mitsubishi!!! A two door Mitsubishi!!! They said that I requested an upgrade and that they gave me one!!! Again after going back and forth, they said we will take care of it and it will be on us. I told them this is what they said last time about the insurance. When I turned around and left, the two starting talking to each other and I heard one laughing. To conclude, this is an experience I would not expect in a gas station and despite it mainly being with Enterprise, it is an experience imposed by the Audi service. I waited three weeks before posting this since I expected someone from Audi to call and explain what happened as it did happen in their building and in front of the people that were working in the Audi service area. More