Audi San Diego - Service Center

Worst customer service Arrived to drop of my car at 6:59am, walked in the door and was greeted with "we do not open for another minute". I turned and walked back out the Arrived to drop of my car at 6:59am, walked in the door and was greeted with "we do not open for another minute". I turned and walked back out the door and waited for 30 whole seconds before they would speak with me. My appointment was for 7:30am so I figured that a basic service would be complete by lunch time, but by 12:30pm I had received no call, so I called. The service writer I spoke with took my name and number and was suppose to pass to my service writer George, but yet again no call. At 1:30 I called and was finally able to speak with George only to have him try and razzle dazzle me with his excuses as to why my car was not ready. He also asked what completion time I was promised by the person checking me in, funny thing was it was him who checked me in and he never gave me a time. I was eventually given a completion time of 2:30pm, and specifically asked if I could pick the car up at 2:30 and was told yes. 2:22pm I was on the free way about a 2 miles from the dealership when I was called by George to tell me my car would not be ready because of a fault and a brake light that was out. At this point I knew that my car had not been touched until late afternoon the brake light had been out for a month and gives a warning every time you start the car. I know Audi has great service technicians and they would not miss that. As far as work done it seems the technician did his job well. The service writers need a lesson on how to treat customers and to be up front and honest about what is going on. For a first experience with Audi San Diego service department I am extremely disappointed. More

Used to always get taken care of.. Now, not so much I guess if you don't have a top of the line 2015 model, the level of service you get drops off, quickly. Was told they wouldn't be able to offer a re I guess if you don't have a top of the line 2015 model, the level of service you get drops off, quickly. Was told they wouldn't be able to offer a replacement rental even though the part I came in to have replaced was due to an AUDI RECALL! Had to use Uber to get home and wasn't offered any compensation, thanks guys! 100 to 1 says if I had a 2015 model and not an old '06 A4 they'd have found a way to get me home... Oh by the way, they did a diagnosis (that George tried to charge me for initially which I turned down, which they ended up doing anyways so they could quote me on repairs) that ended up being over 7K in repairs, I had everything fixed at Lusti Motors for $1,200. Will never step foot in this place again, what a joke. More

Awesome service I just want to say that George took care of me. He was always positive and attentive to taking care of my Q7.. Thank you again for the awesome custom I just want to say that George took care of me. He was always positive and attentive to taking care of my Q7.. Thank you again for the awesome customer service.. More

Warranty service excels! I've had two recent service appointments ... which could be annoying when those darn indicator lights come on, However, both times Josh Chamberland wa I've had two recent service appointments ... which could be annoying when those darn indicator lights come on, However, both times Josh Chamberland was patient and thorough with an explaination. They even did a couple of extras. The service deparmtnet makes it as convenient as possible which results in an amazing experience. More

Followed Jack Myers to Audi San Diego and never been sorry We are always happy to be dealing with Audi San Diego. They have consistently been looking our for our best interests and have taken good and respons We are always happy to be dealing with Audi San Diego. They have consistently been looking our for our best interests and have taken good and responsible care with our car. We recommend the dealership to everyone who will listen. More

Consistent Excellent customer service George Gushalak's attention and care was far and beyond. He constantly looked out for my needs and just took care of it all. I was in and out pretty f George Gushalak's attention and care was far and beyond. He constantly looked out for my needs and just took care of it all. I was in and out pretty fast. More

First Audi service experience at Audi San Diego My A4 experienced an ignition coil failure. I contacted Audi San Diego service and spoke with George Gushlak. I explained this issue my beloved A4 was My A4 experienced an ignition coil failure. I contacted Audi San Diego service and spoke with George Gushlak. I explained this issue my beloved A4 was having and he diagnosed the problem over the phone. Audi Roadside Assitance dispatched a tow for my vehicle and kept in contact with to make sure that my vehicle had been collected for service. George contacted me when the car arrived at the dealership. We discussed the problem at hand which happened to be a recall. I also asked to have the recommended service performed since the car was already there. George also had taken care of a software upgrade and the starter engage button.unlike other dealership experiences , I was kept up to date on the on the staus of my vehicle. My entire service experience was "top shelf" and I was back behind the wheel within less than 24 hours! In this day and age, "customer service "has seemed to become non existant but George Gushlak proved that it truly still exists. Thanks again George! More

No job is too small I needed some minor work done on my car and was treated with 5 star service. I was greeted by Amanda who immediately assessed the issue at hand. I wa I needed some minor work done on my car and was treated with 5 star service. I was greeted by Amanda who immediately assessed the issue at hand. I was then written up by Jack Myers all within about 5 minutes. As promised the car was serviced in (less than) the time estimated. The professionalism and efficiency and quality of workmanship was nothing short of perfect not to mention the comfort of the guest lounge while waiting. More

Great service I have had nothing but great experiences every time I have dealt with the service department at Audi San Diego. Recently I was going on vacation and m I have had nothing but great experiences every time I have dealt with the service department at Audi San Diego. Recently I was going on vacation and my trunk latch failed. I called and was told that they did not have an appointment available prior to my departure date, but I contacted George and he told me to bring it in and they would take care of it. True to his word he set me up with a loaner and got the latch repaired in time for our trip, all at no charge because it was a warranty item. I highly recommend Audi San Diego, they are 5 star service group. More

Excellent Service Department This is strictly for the Service Department. I recently bought a 2012 Audi A3 premium s-line from a Commonwealth Audi. Little to say the least I did n This is strictly for the Service Department. I recently bought a 2012 Audi A3 premium s-line from a Commonwealth Audi. Little to say the least I did not have any intentions on coming to this dealership for servicing due to all the bad reviews and word of mouth badness from my friends. As reluctant as I was, this was the most convenient Audi service department for me. I came in with the intent of being bias to yelpers and friends, but that changed. Initially I called in for either an appointment or to talk to someone about servicing my car. I had a faulty window, due to a factory recall. No one was available from the service department and I thought, "how typical". I left my number and issue with the operator and within 15 minutes Jack Myers calls me up and tells me to bring it in at any time before they close. I brought the car in within a few hours. I thought I'd be there spinning my wheels for the next hour or so trying to get them to buy my story to fix what I needed to fix. Jack took a look at my issue and quickly gave me a courtesy car. I was in and out within 15 minutes tops. These guys are spearing up a new concept and heading in the right direction for the service department. I felt like they heard what I had to say and quickly took care of me. The car was done within 3 days due to ordering the part(s) and an unaccounted technician. Jack was in constant contact with me, which I'm entirely okay with knowing the car won't be serviced for another 2 days. They even ordered/fixed the part that wasn't broken just to give me that piece of mind. I got to drive the courtesy car for the entire length of time for FREE so I had no problems with that. The courtesy car was the A4 AllRoad, which has every possible option available. Picking up the car was just as fast as bringing it in. Everything is in working order and they checked everything from bumper to bumper for me just to be sure I was well taken care of. They even emailed me a check-list of things they did. I would highly recommend getting your Audi serviced here. That's to say I was under warranty. I hope the service is the same for out of warranty cars as well. I'll find out for sure after my warranty ends. More