Audi San Diego - Service Center

Fantastic Service Experience We've had our Q7 for six months took it in for maintenance and the entire experience was easy, customer focused and quick. Would highly recommend Aud We've had our Q7 for six months took it in for maintenance and the entire experience was easy, customer focused and quick. Would highly recommend Audi San Diego to either purchase or service. More

Service Had my A4 serviced about 4 times and the service they provide everytime is outstanding from start to finish. Jack Myers makes sure he explains what ne Had my A4 serviced about 4 times and the service they provide everytime is outstanding from start to finish. Jack Myers makes sure he explains what needs to be done and also keeps me updated througho the process until completion. More

Great experience with bad ending Overall a decent experience. My only gripe would be that one of my tires was damaged while in their possession and had to be replaced at my expense. T Overall a decent experience. My only gripe would be that one of my tires was damaged while in their possession and had to be replaced at my expense. The rest of the tires still had tread left, but due to the Quattro system replacing one or even two was not an option. So $1000 and 4 new tires later I finally had my car up to working condition. More

Very pleasant experience My service rep Julio Torres was very friendly and knowledgeable. Even though the service department was busy he spent the time to answer all my questi My service rep Julio Torres was very friendly and knowledgeable. Even though the service department was busy he spent the time to answer all my questions with undivided attention. This was my first time at Audi San Diego and now I cant imagine going anywhere else. I had a very good experience. Thank you. Josef Smith More

Polar aspects You get someone great like Fernando in sales who is very personable and seems genuine with people --- to someone who gives empty compliments like Yvon You get someone great like Fernando in sales who is very personable and seems genuine with people --- to someone who gives empty compliments like Yvonne... Things like " you'll look so great in that car ... it's the hottest car" this is a disgusting tactic when you haven't even met me or assessed me in the car yet - lame and irritating. Comes off untrustworthy. Service needs revamping. The Better Business Bureau indicates most concerns from this Audi dealership are from service. With fairly new management, it still falls short in my experience. No communication to customer. I made an appointment weeks ahead with Brandon German. Parts were in facility. I was promised expectations of the car being ready after 4 hours. 8 hours later, I'm just now being told that there is a delay and that they are still looking for the part they should have had. This communication was via email... very impersonal and delayed. I'm already pulled into the dealership at this point . Ridiculous . I will be honest and say that when I spoke to Scott, they were able to acutely work on my vehicle , which was then ready another hour later, however, not completely finished and still needing work which I am hesitant to scheduling. If you want your patience tested, this is a good place. A customer should not be the one taking initiative for follow up. Especially at a reputable and respected establishment. Business needs addressing as well. Don't bother calling, you will only end up with the front desk and voice mails each time. After 2 months of communication and requests for a call back, I am still waiting from Karla and Rosalina to call back. Responding at a Glacial pace is the consistent factor in the whole place. With all of this, I am still enamoured with Audi. It's sophistication , it's refinement , it's prestigiously perceived, and a lot more I would ever want in a vehicle. This is my 2nd purchase in the brand with plans for loyal longevity and future purchases. I would hate for experiences like these to tarnish the brand. My wish is for Audi SD to align better with customer's needs and to stop giving false impressions of grandeur. Every customer is important. More

Great service! I can't remember if it was Amanda or Lindsay who greeted me, but she was prompt! She came out to greet me as soon as she saw me park! I'm so sorry I c I can't remember if it was Amanda or Lindsay who greeted me, but she was prompt! She came out to greet me as soon as she saw me park! I'm so sorry I can't remember exactly who she was. Joshua took care of getting all the paperwork prepped for the work that had to be done. I've had Joshua help me in the past and had always been very helpful and polite. Never had a bad experience with him. He's absolutely great at what he does! George was the one who informed me once my car was ready. He had a cheerful attitude and great hand shake! :) Thanks everyone for another great service! More

Amazing Customer Care I bought my 2013 CPO S7 from a different Audi dealership, but Audi San Diego has been the best dealership for service that I have experienced. My tech I bought my 2013 CPO S7 from a different Audi dealership, but Audi San Diego has been the best dealership for service that I have experienced. My technician Derrick was truly impressive in his attention to detail in correcting annoying interior rattles. When you purchase a high-end vehicle you expect everything to be high-end, unfortunately with a previous owner and California roads somethings are going to have wear and tear. I truly appreciate the level of customer care and service Audi San Diego provides. Highly recommend. More

Great Experience! Audi is where it's at. They do a great job on all their cars, everyone there is always friendly and helpful, plus they probably have the best waiting Audi is where it's at. They do a great job on all their cars, everyone there is always friendly and helpful, plus they probably have the best waiting room I've ever seen (fully stocked with snacks, cold drinks, one of those new coffee machines, an HD TV, outlets for any plug ins, a charging station for your smart phones and an outside patio where I can smoke cigarettes). It couldn't be any better! More

Great experience with Audi San Diego! Amazing cars. Excellent customer service. BesT service/maintenance center. Hassle free deal/business. On point. They exceeded my expectations! You ca Amazing cars. Excellent customer service. BesT service/maintenance center. Hassle free deal/business. On point. They exceeded my expectations! You can never go wrong with Audi. More

Great Experience and Service I received great service from the team at AUDI San Diego. Julio Torres and Scott Kealy did a great job assisting me. I was even given my choice of ser I received great service from the team at AUDI San Diego. Julio Torres and Scott Kealy did a great job assisting me. I was even given my choice of service car to drive while my 2013 Q5 remained at the shop for the day. Best part was that the parts were still under warranty and I had no charges. More