Audi San Diego - Service Center

Gold standard dealership I have 2 Audis both of which I regularly service at Audi San Diego. Overall this is a very well organized dealership, and generally their work is of h I have 2 Audis both of which I regularly service at Audi San Diego. Overall this is a very well organized dealership, and generally their work is of high quality. On rare occasion, if work falls short, in my experience they try hard to put things right. Scheduling appointments is easy and I have never had to delay having my vehicles serviced. Damien Burton, my dedicated service agent for the past 3 years is genuine, trustworthy, and has outstanding customer service skills. Manny Gastelum, who usually deals with me when Damien is unavailable, is also a good guy. Having specialists who know me and my cars, and on whom I can call on directly if needed is invaluable to me and definitely elevates customer service to the next level. I won’t take my cars anywhere else. More

Spot On Service Danny was tremendous start to finish, well exceeding my expectations! Was very friendly and kept to his timeline and promise of keeping me updated and Danny was tremendous start to finish, well exceeding my expectations! Was very friendly and kept to his timeline and promise of keeping me updated and within price point. More

1st to show up...10th to get service No chairs to sit in so I went to the showroom as instructed...came back at 8am and was in a line of 10 people with no seats...i'm a senior with a hand No chairs to sit in so I went to the showroom as instructed...came back at 8am and was in a line of 10 people with no seats...i'm a senior with a handicap and nobody acknowledged me/my car as the 1st in line...i was uncomfortable so i left without service...disappointed! The serviceman in charge i thought unfriendly...how?...when i came in he told me they were not open yet (7:45) without ever looking up from his computer and addressing me in which i had to ask him: Are you talking to me?He said yes. I do not call that friendly service. Do you? I will not experience that type of treatment again. More

Excellent They did not have any loaner cars, however they paid for my Uber to and from work and did the work very quickly- very professional They did not have any loaner cars, however they paid for my Uber to and from work and did the work very quickly- very professional More

Vehicle service Everyone is always helpful when I have to bring my car in. The one thing that they are lacking in is washing cars. In my opinion that should be a stan Everyone is always helpful when I have to bring my car in. The one thing that they are lacking in is washing cars. In my opinion that should be a standard perk. More

quick and professional My issue was evaluated quickly and repaired within the estimated time promised. I was offered a ride to a local shopping area and the waiting lounge My issue was evaluated quickly and repaired within the estimated time promised. I was offered a ride to a local shopping area and the waiting lounge was comfortable. More

Another great experience with Audi San Diego! I brought my Q5 to Audi San Diego for its 85K service. George checked me in quickly and arranged for a loaner car. Everything was completed as promise I brought my Q5 to Audi San Diego for its 85K service. George checked me in quickly and arranged for a loaner car. Everything was completed as promised and on schedule, and my car came back washed and vacuumed. Manny went over the service results in detail, made a few recommendations for future service, and did his usual excellent job! Loaner car was great and was easy to check out and check in. More

People making a great experience. As a new customer I was so impressed with the friendliness of all the service representatives. From the moment I arrived they made it very clear that As a new customer I was so impressed with the friendliness of all the service representatives. From the moment I arrived they made it very clear that they wanted me to have a great experience. More