Audi San Diego - Service Center

Great Service Gerald was a pleasure to work with - very responsive and communicative. Everyone was very pleasant and helpful from my arrival to my check out. Thank Gerald was a pleasure to work with - very responsive and communicative. Everyone was very pleasant and helpful from my arrival to my check out. Thank you. More

It's All in the Details Audis are expensive to service, and this dealer is more expensive than some others. However, in my case it's more convenient so that can outweigh cost Audis are expensive to service, and this dealer is more expensive than some others. However, in my case it's more convenient so that can outweigh cost differences. I've had several issues with their service on different occasions. The first time I went in for an annual factory recommended service, I discovered afterward that the factory recommended a brake fluid flush every two years. My car was overdue for the brake fluid flush, but they didn't do it. I had to take it back a second time to get that job done. My latest annual service, the service writer mistakenly told me it would take most of the day to do the service because a belt replacement was required, so I took a loaner car rather than wait. The loaner car had to be returned with the same fuel level, so I put in more than enough fuel to replace what I had used, but the LED fuel gauge didn't register high enough, so they added almost as much as I had already put in and charged me $5.50/gallon. A small point but grating, especially when the service writer told me his time estimate was wrong because the belt only had to be inspected, rather than replaced. More

Great work and very friendly I got my car fixed that day and I was in and out of there really fast. Horacio was extremely friendly and took great care of my car I got my car fixed that day and I was in and out of there really fast. Horacio was extremely friendly and took great care of my car More

Everyone went above & beyond!! It was great service!! Was impressed that everyone went above & beyond to get things taken care of. Very impressed. Things were dealt with quickly. W It was great service!! Was impressed that everyone went above & beyond to get things taken care of. Very impressed. Things were dealt with quickly. When there was a problem with a part, the service manager pulled strings to get a part there ASAP!! More

Customer service I brought my Audi in for service and was provided a “loaner” while waiting for a part. Scott kept me posted every step if the way as to the status of I brought my Audi in for service and was provided a “loaner” while waiting for a part. Scott kept me posted every step if the way as to the status of the job. Professional, friendly and considerate! Great staff! More

Personable and Professional Easy scheduling, personable and professional service, quality work. The service was well explained and future suggested work was explained and quoted Easy scheduling, personable and professional service, quality work. The service was well explained and future suggested work was explained and quoted. Overall a great service experience. More

Small, but they get the job done. This service center is small, but they get the job done, after all hopefully you're not spending too much time there. Most of the service advisors are This service center is small, but they get the job done, after all hopefully you're not spending too much time there. Most of the service advisors are top notch professionals, except one, he must be related to someone this runs the place. More

Easy and friendly Damion was very friendly and made things easy. The service was quick and I was happy with everything. I didn’t mind having to wait there either while Damion was very friendly and made things easy. The service was quick and I was happy with everything. I didn’t mind having to wait there either while car was being worked on because the lounge was nice and I could get work done. More

Very good service experience from scheduling through the rep Great communication and good repair! Brett’s a real pro! The work was done timely and well and the service department went beyond the call with spec Great communication and good repair! Brett’s a real pro! The work was done timely and well and the service department went beyond the call with special assistance! More

Hassle free service My service appointment was very straight forward. The service advisor was very thorough and the service was done in the amount of time promised. It wa My service appointment was very straight forward. The service advisor was very thorough and the service was done in the amount of time promised. It was great customer service More