Audi San Diego - Service Center

Ignorance is bliss, until they started overlooking the basic As Above. Service people are generally good with their job (friendly, informative) but are there to sell/make quota. Loaner cars are now an issue As Above. Service people are generally good with their job (friendly, informative) but are there to sell/make quota. Loaner cars are now an issue and not easy to come by, which was the main draw to taking my car to Audi Vs my local guy. (had an appointment *around 8am* and waited over 4 hours for a loaner) Car doesn't always get what it needs (despite all the boxes getting ticked/checked) and I attribute this as evidence of overworked mechanics. Below are a few examples: I have had to bring my car in multiple times for the same issue and on one occurrence I was given my car back after a day at Audi and subsequently without resolution of the initial complaint (never mind the frivolous, false repair + bill), I took it back. Only to be told that it was a quick, easy fix as once they put the car on the lift, the mechanic could see the bolts coming out of the body securing it together.**pretty sure you should have seen that the first time and/or have picked it up on the test drive Luckily, Audi stands by its brand and sorted it out. I am lucky the issue was blatantly obvious otherwise I would been none-the-wiser. These incidences sadly make me question the ethics of the service department as the relationship for me is trust-based and explicit honesty when mistakes are made is vital for me to continue to pay the extra premium for the brand services. Also, I expect quality service and honest feedback. I recently paid for a service and was never told the condition of my tires (they are pretty bad). This served as a test and leaves me wondering if all those wonderful boxes (besides oil, various top-ups and a few filters) checking this and that were ever actually done for my $750. Were my break pads checked ? Now you have me wondering.... More

Best experience Pricing seems reasonable, offered sales package for coverage ito 55k miles. Uber drop off and pick up, better than loaner car no waiting and paper wor Pricing seems reasonable, offered sales package for coverage ito 55k miles. Uber drop off and pick up, better than loaner car no waiting and paper work for loaner More

Great service Had the car towed in because it would not start. Spoke with Manny and told me what he thought was the problem. Got it in and confirmed the problem w Had the car towed in because it would not start. Spoke with Manny and told me what he thought was the problem. Got it in and confirmed the problem with the service team; also did an inspection and found two additional items that could be fixed at the same time. Very happy that they saved me an additional service trip! More

Quick and Professional Audi San Diego has a great service team and nice atmosphere to wait in and UBER on standby to get you home , work or other locations. Good job Audi Sa Audi San Diego has a great service team and nice atmosphere to wait in and UBER on standby to get you home , work or other locations. Good job Audi San Diego 👍🏼. More

Great first time service Brought in my 2018 Q5 for it's 10K service. Great experience! Waiting lounge is nice with lots of amentities. Service was performed quickly and my car Brought in my 2018 Q5 for it's 10K service. Great experience! Waiting lounge is nice with lots of amentities. Service was performed quickly and my car was handed back to me washed and ready to go! More

Disorganized - Making my tire replacement take 2 days I have an Audi Q5 that is only 1 1/2 years old. I was getting low pressure signals for my tires. I brought it into the dealership several weeks ago, I have an Audi Q5 that is only 1 1/2 years old. I was getting low pressure signals for my tires. I brought it into the dealership several weeks ago, and they said just to monitor the tire. Several weeks later my front passenger tire blew out while I was driving 70 mph. I set up an appointment for a replacement tire and brought in my car at the scheduled date and time. The service center had NO replacement tires and had to order one. They also had NO loaner cars. I had to sit at the dealership for 3 hours to wait for a loaner car. When I asked the manager of the service why they would schedule a specific appointment and not have the replacement available, he said “too many people don’t show up for appointments so we don’t guarantee the part is available.” So my follow up question was if you knew you wouldn’t have the part available, why didn’t you make sure you had a loaner. His response to that was a very condescending “you can take my car if you want.” Not only did I waste 3 hours at the dealership, I had to drive back the next day to pick up my car. It was ridiculous. More