Audi San Diego - Service Center

Great Experience Had a hitch installed on 2017 Q3. Originally upset because the service and parts didn’t coordinate with one another to ensure the hitch was ordered b Had a hitch installed on 2017 Q3. Originally upset because the service and parts didn’t coordinate with one another to ensure the hitch was ordered before I dropped off my truck. Needless to say i dropped the truck off on Saturday and didn’t get it back until Tuesday. When the truck was presented i was not please with the condition of my bumper. Basically they removed the opening to the area, installed the hitch and considered themself done. After complaining and pointing out the obvious eye sore to the service department the rep who name escapes me (sorry) took it upon itself to resolve and fix the problem. He measured the dimensions and kept the panel overnight ensuring me he would cut it to fit the opening. The Service Manager called me the next day saying the panel cover was ready. What started as a frustrating experience end as doing the right thing to ensure customer satisfction. More

Great Service I was visiting San Diego when my "check engine" light activated. I made my appointment on a Sunday afternoon for the following Monday without any pro I was visiting San Diego when my "check engine" light activated. I made my appointment on a Sunday afternoon for the following Monday without any problems. Customer Service Representative was very friendly and helpful. I brought my car on on Monday morning. Within an hour, I was advised of the problem and the estimated cost. The repair work was timely performed. I was very impressed with my Service Consultant and the quality of the work. More

Easy and Effecient From the time I walked in, until the time I drove off with my car, everyone I encountered made sure I was taken care of. I had an appointment to servi From the time I walked in, until the time I drove off with my car, everyone I encountered made sure I was taken care of. I had an appointment to service my care with the same service tech that I always have. At least two other employees inquired to see if I had been helped and offered to take over. I was told how long I could expect the service to take and what the cost would be. They made sure I had transportation to and from the dealership. They go out of their way to keep me and informed and to make sure I was satisfied with the service. More

Service that was above & beyond As usual the work was done quickly with no issues afterwards. I desperately needed a piece of very important information that was left on the passeng As usual the work was done quickly with no issues afterwards. I desperately needed a piece of very important information that was left on the passenger seat. The service rep contacted the technician with the car. The car was lowered and I got the info I needed in 5 minutes. I very much appreciate this! More

Outstanding service! The service was excellent. They got me in right on time (I had an appointment) and they returned my car right away. No waiting. Everyone was friend The service was excellent. They got me in right on time (I had an appointment) and they returned my car right away. No waiting. Everyone was friendly and professional. More

Great experienc I took my A4 here for its 55,000 mile service. Damien was awesome and so was Manny. Everyone is very friendly and the center itself is very clean and I took my A4 here for its 55,000 mile service. Damien was awesome and so was Manny. Everyone is very friendly and the center itself is very clean and nice. More

They reset my software and so far it seems to work OK. I had problems with the back up camera and SiriusXM, so they reset the software and now everything seems fine on my A4. Getting a free car wash is al I had problems with the back up camera and SiriusXM, so they reset the software and now everything seems fine on my A4. Getting a free car wash is also a nice touch. More

Brett service department did awesome job and he was very s Such nice place with professional team. They what customer need and as well as ypur car for service. The service department are very organize and help Such nice place with professional team. They what customer need and as well as ypur car for service. The service department are very organize and help the customer in all aspects to make sure they step out happy and satisfy. More

Routine Service Was surprised when I was told the high cost ($962.57) estimate of my routine service. Nacho is a good guy and make $1,000 bill not feel so bad. Was surprised when I was told the high cost ($962.57) estimate of my routine service. Nacho is a good guy and make $1,000 bill not feel so bad. More

Service fine, a little crowded and disorganized Technically the service was just fine, albeit expensive, but I was at the dealership anyway because of the airbag recall (ordinarily I'd prefer a priv Technically the service was just fine, albeit expensive, but I was at the dealership anyway because of the airbag recall (ordinarily I'd prefer a private mechanic for this car, an A4). Personnel were polite and businesslike, but extremely busy, rep for my "appointment" was running late but ultimately did a good job on the estimate and finalizing of order. But next day I had to call in to find out whether the car was ready because the rep was out, and when I came to pick up the car, the bill that came out didn't correspond with what I agreed to the day before. Quickly corrected, but poor coordination. Earlier I had checked the website for the telephone number, and they had an option to text service. So I thought great, I'll just text question re whether car ready, save a call etc. The text was never answered (not just not answered quickly, but never answered at all). If you're going to tell customers to text, you need to have someone ready to respond. Kudos to the guy who seemed to be in charge, who saw me waiting to get checked out and came over and made sure I got to a rep asap. Finally, I'm clicking yes on the recommend because it's fine, but only because the review can't be submitted without a choice. I'm really agnostic on the recommendation. More