Audi San Diego - Service Center

Great Service Dropped my Q3 off for regular maintenance with Jerald, who was a pleasure to work with. He was honest and extremely helpful answering my questions as Dropped my Q3 off for regular maintenance with Jerald, who was a pleasure to work with. He was honest and extremely helpful answering my questions as well as explained everything the team did during the routine maintenance. More

Great experience. They went above and beyond. I had a couple of minor issues and they took care of it with no problems. Very happy with this dealer. I would recommend to friends. I had a couple of minor issues and they took care of it with no problems. Very happy with this dealer. I would recommend to friends. More

Audi San Diego...a great dealership! The service Department is top notch. These guys really care about serving the customer and making things right. Unforeseen issues arise when troublesh The service Department is top notch. These guys really care about serving the customer and making things right. Unforeseen issues arise when troubleshooting and servicing vehicles, but my service adviser George Gushulak has always gone the extra mile with me. I live in Arizona, but I won’t take my A5 anywhere else but Audi San Diego. More

Friendly quick and Easy From the moment I arrived I encountered friendly and happy staff Brett assisted me and I was with my son and we did not really wait a long time when From the moment I arrived I encountered friendly and happy staff Brett assisted me and I was with my son and we did not really wait a long time when the car was ready Brett came and found us it was over all a Great experience and it did not take a long time Thanks to all of your team More

Best Audi dealership in California Audi San Diego's service department is seriously the best place to go for great customer service, regular updates on your car, and getting you in and Audi San Diego's service department is seriously the best place to go for great customer service, regular updates on your car, and getting you in and out in a timely manner. I won't take my Q5 anywhere else but Audi San Diego. This is the only place where I actually look forward to getting my car serviced. Never had to wait more than 10 minutes for a loaner on the busiest of days. Their lounge is top notch with all the essentials and then some. Brett has been my service representative for years now and is always friendly and open in communication when it comes to unforeseen issues or recalls. They are highly engaged in the work they do and really pay attention to the needs of each appointment they have. You can tell these guys really care, and do their job phenomenally. More

Excellent Service Everyone was friendly, helpful and appreciative of my business. Had a little hiccup with loaner car but it resolved immediately and a solution was Everyone was friendly, helpful and appreciative of my business. Had a little hiccup with loaner car but it resolved immediately and a solution was found. Thank you. More

Repair engine error code Engine error appeared on dash panel indicating possible issue with emissions system. Called for an appointment, which was set up for the next day. C Engine error appeared on dash panel indicating possible issue with emissions system. Called for an appointment, which was set up for the next day. Car delivered, fixed that day (faulty O2 sensor). Car was washed and ready for delivery when promised. Well done. More

Oil Change while waiting I had my my oil changed and brake fluid serviced while I waited at the dealership. The got my SQ5 service and turned around in the time frame that the I had my my oil changed and brake fluid serviced while I waited at the dealership. The got my SQ5 service and turned around in the time frame that they said. Brett was very professional and help with the questions that I had. Thank you. More

Better Communication Needed I took my car in for service, as well as for a problem with my convertible top not going down. Dropped it off on a Tuesday and did not get it back unt I took my car in for service, as well as for a problem with my convertible top not going down. Dropped it off on a Tuesday and did not get it back until Saturday. They said they would call to let us know what was going on, but we had to call every day to get an update. Each time we called, we were told that they had not yet figured out the problem and that someone would call us back later that day. Each time, no one called later that day and we would call again the next day asking for a status update- same result. While the service staff was very polite, it would have been nice to have someone checking in every day, letting us know what was going on. 4.5 days without my car was challenging, and no offer/question about whether or not I needed a loaner. More

Service experience thus far! Excellent service. I originally did not buy my Audi from this dealership, and still I was treated very personably. Nacho, my designated service repre Excellent service. I originally did not buy my Audi from this dealership, and still I was treated very personably. Nacho, my designated service representative, is super friendly, attentive to details such as calling back to communicate progress, overall very efficient. I haven't had the same experience with the other service representatives...still, the place deserves a 5-stars. More