Audi San Diego - Service Center

Tire service Very helpful. They contacted my tire warranty people. Tire warranty lady contact me, but was very rude. Any way job done. I am satisfied. I like their Very helpful. They contacted my tire warranty people. Tire warranty lady contact me, but was very rude. Any way job done. I am satisfied. I like their service. But twice i could not get loaner car. More

New lights I was met immediately when I pulled in and the team took care of my car requests in 1 hour, which was exactly what was estimated. This is my first exp I was met immediately when I pulled in and the team took care of my car requests in 1 hour, which was exactly what was estimated. This is my first experience owning an Audi and so far so good. More

75k manufacturer recommeded service I had my 2009 Audi TTS serviced on 9/17/2018 for the 75k manufacturer recommended service. All staff were exceptionally professional and courteous I had my 2009 Audi TTS serviced on 9/17/2018 for the 75k manufacturer recommended service. All staff were exceptionally professional and courteous. A service consultant, Jerald Camacho, took the time to explain in detail the 75k service, and to answer numerous questions of mine, and to set me up with a lyft ride back home. While my car was undergoing service that day, another service consultant, George Gushulak, conveniently updated me via text and email about the status of the service, and estimates for additional services that I requested. Upon picking up my car, George went over in detail all the work that was performed, and answered some other general questions of mine. I left with a detailed safety/inspection report, my car fully serviced and maintained, and a thorough understanding of the overall condition of my car. The car was washed and cleaned, and everyone treated me and other customers as valued patrons. I will certainly return for future service and maintenance. John Valencia More

Love Audi San Diego I currently have three Audis and can't say enough good things that I love about our cars. I take my cars to the Service Dept at Audi San Diego (on Mi I currently have three Audis and can't say enough good things that I love about our cars. I take my cars to the Service Dept at Audi San Diego (on Miramar Road), the Staff (in Sales I deal with Fadi, in Service I've dealt with George (Service Manager), Manny and "Nacho") is very efficient, professional and their customer service is top notch. I highly recommend Audi San Diego, sales and service departments. Angel Gilpin More

car service George is very honest and helpful in dealing with the issue at hand. His explanation of the service that was needed and required was very clear. . George is very honest and helpful in dealing with the issue at hand. His explanation of the service that was needed and required was very clear. . More

Excellent Personnel and Service Everyone is attentive to our needs and service is outstanding every time. Everything is explained thoroughly. It’s great to come back every time to Everyone is attentive to our needs and service is outstanding every time. Everything is explained thoroughly. It’s great to come back every time to Audi San Diego. More

AWESOME EXPERIENCE First of all I hate having to bring my car in for service. However, during my last visit I was pleasantly surprised. The service rep. Jerald Camacho w First of all I hate having to bring my car in for service. However, during my last visit I was pleasantly surprised. The service rep. Jerald Camacho was outstanding. He was friendly and coordinated the Lyft driver for drop-off and pick-up, which is a huge help for handling the logistics of having service in the first place. My car was serviced, and washed in a timely manner. In comparison to another vehicle that I currently have at another dealership where I dropped it off on Thursday, and it is now Monday morning and my vehicle is still not ready for pick-up. More

Excellent customer service employees very knowledgeable they look forward to please customers and explain everything related to vehicles easy access to dealer the best dealer in employees very knowledgeable they look forward to please customers and explain everything related to vehicles easy access to dealer the best dealer in San Diego. More

S3 20K Mile Service Regular service scheduled. Everything was on time and the loaner car was excellent. Estimated length of time to complete service was 2 hours and tha Regular service scheduled. Everything was on time and the loaner car was excellent. Estimated length of time to complete service was 2 hours and that is exactly how long it took! More

Average Service - Still room to be Great While this dealership provided average service, there is still room to be great. Unforutantely, the service rep initially pulled up the wrong acco While this dealership provided average service, there is still room to be great. Unforutantely, the service rep initially pulled up the wrong account information based on the VIN # he wrote down and after asking if he was 100% sure there were no recalls, (despite my belief there were 2 and challenging) he realized he had pulled up the incorrect account. The service representative had then indicated he would give a call by NOON PST (dropped vehicle off at 9:45 am). At 2:30 PM they called back and said the vehicle was ready despite an earlier acknowledgement they were going to call prior to proceeding. After recognizing this, they indicated that the mechanic(?) did not correctly write their notes down and he would follow up and call back with more info. When the information was confirmed, they called back confirming pickup time. With the dealer closing in an hour, it required me to drive 13 miles back to the dealer last minute whereas had they called at noon as previously discussed it would have saved me the extra time and miles. Separately, I had realized upon leaving at 10:00 am PST that the loander vehicle at 5/8 gas tank. Not sure if I had agreed to fill tank 100% I called Penny (loaner) to notify her of the tank. Unfortunately, I called twice and left voicemails both times requesting for a call back. I did not receive. Overall - average service. Give the elite image of Audi and based on previous experience with other Audi locations, I believe there is still room to be great. More