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2,344 Reviews of Audi San Diego - Service Center
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October 07, 2018
Not satisfied Took my wife's car in for a number of issues. (Only had the car for 3 months) They said that one issue was resolved and then when I got home it wasn't Took my wife's car in for a number of issues. (Only had the car for 3 months) They said that one issue was resolved and then when I got home it wasn't. Secondly I was having issue with the brakes making a creaking noise. They told me that it was a normal noise and all Audis make that noise.. My friend has the same exact car and it does not make that noise. More
by SDSQ5
Verified CustomerEmployees Worked With
Scott Kealy, Brett Van Gompel
October 05, 2018
Perfect! Damien continually provides exceptional customer service and support. He kept me appraised of my vehicle status and thoroughly explained an additiona Damien continually provides exceptional customer service and support. He kept me appraised of my vehicle status and thoroughly explained an additional service item. The work was completed in the time frame he provided. Great detailing job also! More
by sliderule74
Employees Worked With
Damien Burton
October 05, 2018
Great service and friendly staff Great service and friendly staff, nobody likes to spend their day at the dealership but Damien and his fellows treat everyone with friendliness and re Great service and friendly staff, nobody likes to spend their day at the dealership but Damien and his fellows treat everyone with friendliness and respect More
by INFO64
Employees Worked With
Damien Burton
October 05, 2018
Great Service! Would highly recommend! Great employees that truly car about the condition on your car. My car was making noises and jumped whenever I would accelerate. Paul took me on a Great employees that truly car about the condition on your car. My car was making noises and jumped whenever I would accelerate. Paul took me on a drive around the block to know exactly what was wrong with my car so they could properly inspect it. Nacho was great at keeping me updated on everything that was going on with my car. Would highly recommend!! More
by LESLIE.TOLENTINO
October 05, 2018
Feedback Professional, polite, service oriented. George is always considerate know in my vehicle well make sure that if I need transportation I have it if I’m Professional, polite, service oriented. George is always considerate know in my vehicle well make sure that if I need transportation I have it if I’m waiting killer to me right away when it’s done which has the paperwork lined up and ready to go he’s very efficient More
by FISHMANJIMMY
Employees Worked With
October 04, 2018
Service is great, but be aware of add ons So, I went to change the rear brakes on my Audi S4 as they were making “break noise”. They took me in right away. The service adviser called and told So, I went to change the rear brakes on my Audi S4 as they were making “break noise”. They took me in right away. The service adviser called and told me that the engine mount was also broken and needed to be replaced - fine. The next day he called me that the noise is still there after rear brakes were replaced and recommended front brakes to be replaced as well. That sounded funny since I replaced them at the same dealership less than 15,000 miles ago. I agreed though. The car was fixed in less than 24 hours total and the advisor did give me 10% off of the price to sweeten the deal on the front brakes. More
by EGOLTS
Employees Worked With
Scott Kealy
October 04, 2018
Quote SDAudi Water pump on a A3 2009 $1300 SDAudi Quoted Water pump on a A3 2009 $1300 and rear brakes for $650 - total pretax $ 1,950. Pro Masters Auto 30 years master mechanic 2 miles from SDAudi Quoted Water pump on a A3 2009 $1300 and rear brakes for $650 - total pretax $ 1,950. Pro Masters Auto 30 years master mechanic 2 miles from SDAudi completed the job in one day for $879. Dealership premium is understandably but that’s ridiculous! More
by Calliparic
Employees Worked With
Brett Van Gompel, Damien Burton
October 04, 2018
Great customer service, mediocre service I have a 2015 A3. I had issues with my sunroof. It was rattling. I took my car to Audi San Diego to get it fixed. Horacio Mireles inspected my car and I have a 2015 A3. I had issues with my sunroof. It was rattling. I took my car to Audi San Diego to get it fixed. Horacio Mireles inspected my car and checked me in. I waited 4 hours in the dealership. Then I went back to service area to get an update. I was told the technician verified noise coming from headliner/sunroof area and they needed to keep my car for another day to work on it. So I got a loaner. The loaner car was so dirty. Couple days later I received a phone call from Scott Kealy. He said he was waiting for some parts related to my sunroof that was ordered for my car. He called me back when my car was ready. I went to dealership delivered the loaner and received my car. Before I left the service area I had inspected my car to see if everything is ok. My car wasn't washed and I found pieces of tapes inside my car. I noticed that they damaged some parts and my headliner, also there was a part wasn't replaced to its place correctly. It's fine these things may happen. I showed the damaged parts to Scott. He took pictures and ordered the new parts to replace the damaged ones. When I arrived home I realized none of my interior lights (sun visor lights, glove box light, trunk light, rear dome lights) are working. I called Scott and told the situation. He asked me if I wanted to get it done together with the parts or schedule a service for the lights. I said get it done together with the parts. So I'm waiting for my new parts. Did they fix my sunroof noise? They removed my headliners and whole sunroof then applied felt tape. In the beginning there was almost no noise. But seems like the noise has stated again. I will give it some more time if not I will have it taken care of with my 25K service. Here is my timeline: 25 September - Drop off my car to the dealership 28 September - My car was ready but I wasn't able to pick it up 29 September - I picked up my car and reported the damages More
by BEYAZZ
October 04, 2018
Great customer service! I brought my Audi A3 in for the 10k mile service. Brett made sure everything was covered and all of my concerns were addressed. He even made sure I wa I brought my Audi A3 in for the 10k mile service. Brett made sure everything was covered and all of my concerns were addressed. He even made sure I was able to get a loaner car on a very busy day. George helped when I picked up the car and reviewed everything that had been done. Great customer service and I would recommend anyone to your dealership for service. More
by AKAMETZ
October 04, 2018
Customer service. Very good customer service. He gave complete information and guided you how can be fixed or check and keep updating you about status of the car Very good customer service. He gave complete information and guided you how can be fixed or check and keep updating you about status of the car More
by IFATHIE
Employees Worked With
