Audi San Diego - Service Center

Great experience! I normally go to Audi Carlsbad, but since Audi San Diego is closer to my home, I went to this location to get my car serviced. My service included rep I normally go to Audi Carlsbad, but since Audi San Diego is closer to my home, I went to this location to get my car serviced. My service included repairing all the broken wires from rodent damage and a reseal cam bridge because I had an engine oil leak. A couple hours after my car was dropped off, I received a text notification with a video attached showing me a walk-through video of my vehicle. The video identified the rodent damage and the engine oil leak. Jerald Camacho was my service advisor and he answered all of my questions with professionalism, and gave me all the required details of what was being done to my vehicle. I have had bad experiences at Audi in the past, which is why I am very hesitant on which dealership I visit. Jerald will be the reason why I will be coming back to get my car serviced here. Thanks so much Audi San Diego. I appreciate your honesty and service! Renee More

The overall experience was good...but when the mileage on the car was inputted. The incorrect mileage was given (over actual mileage. Lost thousand dollars when I went to trade in. the car was inputted. The incorrect mileage was given (over actual mileage. Lost thousand dollars when I went to trade in. More

They were very responsive! They even had a manager test drive my car to confirm that a shake was gone! They brought my car to work for me to drop it off since I wouldn’t be off work on time to pick it up! drive my car to confirm that a shake was gone! They brought my car to work for me to drop it off since I wouldn’t be off work on time to pick it up! More

We had very prompt and effective attention to our needs. We were recommended excellent tires and alignment . Also we were guided to get new brakes in a timely fashion, such that we feel as if we have a n We were recommended excellent tires and alignment . Also we were guided to get new brakes in a timely fashion, such that we feel as if we have a new car! More

Poor communication - constant excuses and slow service I Poor communication - constant excuses and slow service I was told I needed to have extra work done. Once George realized I had an extended warrant Poor communication - constant excuses and slow service I was told I needed to have extra work done. Once George realized I had an extended warranty he said they need to approve. Might take a day or two. Well the following week I had to track him down to get an update. More

Switched to this dealership & very glad I did so. Thank you very much! Looking forward to my next service at Audi San Diego Thanks again! you very much! Looking forward to my next service at Audi San Diego Thanks again! More

Fantastic experience, feel very welcome! It was a true pleasure to interact with the staff at Audi. Early morning drop offs are my favorite. Met and worked with Damien today - he was friendly It was a true pleasure to interact with the staff at Audi. Early morning drop offs are my favorite. Met and worked with Damien today - he was friendly, professional, informative. More

Jerald and. Anthony are top notch professionals in their field. I had major repairs that needed to be done and they were very helpful in making the decision to repair or buy a new car. field. I had major repairs that needed to be done and they were very helpful in making the decision to repair or buy a new car. More

Service personnel unprofessional and experience was not satisfying. Kept the car for two days on a brand new 2019 etron with less than 2100 miles. Received letter in the mail from Audi indicating car neede satisfying. Kept the car for two days on a brand new 2019 etron with less than 2100 miles. Received letter in the mail from Audi indicating car needed a software update. Initial call to request appointment yielded no called back after speaking with service representative. 1 week after speaking with someone on the phone I called back and secured appointment. Brought in car for appointment at 1 pm and no one called to let me know status. Went to pick up car at 4:30 pm and service personnel told me they needed to keep for extra day. Car serviced by next day at 3:30 pm. Went to pickup car and no one explained details of the work. Several additional notes were made during initial consultation regarding car’s inability to charge fully, windshield wiper function, and license plate installation. Noticed when getting the car the charge was still not at capacity. Went and spoke to Nacho my service advisor and he said that’s the way it is with the electric. Upon returning to the car noticed fingerprints all over the driver side door, trim, and window. Went back to request Nacho to have someone clean and he gave me a cloth to clean myself. I brought the car in newly washed and got it back with finger prints and water spots on the entire hood. Appears to have been left outside over night. Lastly, upon picking up the car and waiting to speak to Nacho noticed him speaking to another service advisor. The second advisor noticed that I was waiting and communicated to Nacho to go ahead and service/take care of me first. Nacho told him no worries I’ll finish with you first and then take car of him (me, the customer). I waited patiently but annoyed that his colleague clearly told him that he would be back later so he can take care of the customer first. The most positive experience I received during my visit was the individual who welcomed me after parking and directed me into the service office. He was kind, generously opened the door and said someone will be right with you. The lyft rides were very helpful and prompt. I did request a loaner but was told no cars were available. I always considered Audi a top brand and the design simply amazing but my experience with the service department at Miramar did not match the quality that Audi is known for. More

The warning light, the reason for service wasn't The warning light, the reason for service wasn't corrected upon pick-up; and the total wait time could have been better. Manny was diligent to ensur The warning light, the reason for service wasn't corrected upon pick-up; and the total wait time could have been better. Manny was diligent to ensure the service was completed to my satisfaction. More