Audi San Diego - Service Center

Promt Service Can count on friendliness, customer service, and quality of work, but wish it cost less. It may be time for a new car with the cost of future service. Can count on friendliness, customer service, and quality of work, but wish it cost less. It may be time for a new car with the cost of future service. More

Usually the experience is flawless, but this time, George was on vacation, and nobody called me to update me on status, or to let me know it was finished. When I called there was confusion over the notes. Th was on vacation, and nobody called me to update me on status, or to let me know it was finished. When I called there was confusion over the notes. They had my car for 7 days. I did have a rental car but I had to call twice - just wasn’t the great service I usually get. More

Loaner Car and Service took too long I called for the service appointment and I asked to confirm me a date when I would be guaranteed an loaner car, the date was confirmed for approximate I called for the service appointment and I asked to confirm me a date when I would be guaranteed an loaner car, the date was confirmed for approximately a month from when I called. When I got to my service appointment the service rep wasn’t available, the lady who helped me was really nice. They explained that there was no loaner car for me. They sent me on Lyft to an appointment I had and then I had to come back with another Lyft to the dealership. All the time wasted is not cool. If I buy an e luxury car I should get a loaner. If someone buys an inexpensive Audi they should be first come first serve. I will return back to BMW where they have clear policies. In terms of service they took more than a week because supposedly the link to Audi in Germany was bad and couldn’t do the update. More

Quick repair job Check-in wait time was minimal considering there were a few people ahead of me. My repair/replacement took only about half an hour. The whole staff Check-in wait time was minimal considering there were a few people ahead of me. My repair/replacement took only about half an hour. The whole staff were friendly and professional. More

Always consistent Since buying our first and only ( so far) Audi in 2019, I have marveled at their hospitality and professional workmanship. Thank you for the many yea Since buying our first and only ( so far) Audi in 2019, I have marveled at their hospitality and professional workmanship. Thank you for the many years of top of the line expertise and courtesy to us. I usually work with Brett Van Gomple who is beyond wonderful but this time I found myself in the hands of Manny. Once again courtesy and expertise in customer care were at the forefront of my experience. Thank you Audi San Diego. I always know my car and concerns are listened to and cared about. Excellent workmanship too! More

Car Repair The whole process from start to finish was easy. I was greeted promptly and was in and out in 30 minutes. Scott helped me with the loaner car and comm The whole process from start to finish was easy. I was greeted promptly and was in and out in 30 minutes. Scott helped me with the loaner car and communicated later in the day the estimate for the repair. Everyone was friendly and helpful! More

Fast and reliable Easy appointment online, excellent service, great communication with text! Easy pick up! Thank you for all of your help! Scott knows his stuff and do Easy appointment online, excellent service, great communication with text! Easy pick up! Thank you for all of your help! Scott knows his stuff and does a great job! Highly recommend! More

Was quick and easy. Wish there was a loaner coz I was without car for two days but working from home made it less of a hassle. without car for two days but working from home made it less of a hassle. More

Great quick experience They just had to switch out a European license plate but it was done in under 90 minutes so I was able to do it over a long-lunch. There's a nice wai They just had to switch out a European license plate but it was done in under 90 minutes so I was able to do it over a long-lunch. There's a nice waiting area, clean, not crowded, etc. More

Kudo's Would like to thank Damien Burton, the Service Manager & Parts Managers for all their hard work in replacing the locks on my Q5.. Christel Wallin Would like to thank Damien Burton, the Service Manager & Parts Managers for all their hard work in replacing the locks on my Q5.. Christel Wallin More