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2,344 Reviews of Audi San Diego - Service Center
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March 08, 2019
Placid visit to Miramar yet again Great customer service from all staff at miramar dealership. I feel respected and taken care of immediately once I walk into the showroom, service ar Great customer service from all staff at miramar dealership. I feel respected and taken care of immediately once I walk into the showroom, service area, even the parking lot. More
by Vrobles07
Verified CustomerEmployees Worked With
Other Employees :
Manny Gastelum, Damien Burton, Joyce Jung
March 07, 2019
Very Disappointed I requested a loaner and made an appt at 7:45 AM, in hopes of getting in and out quickly. Loaner was not available - had to wait over 1/2 hour to get I requested a loaner and made an appt at 7:45 AM, in hopes of getting in and out quickly. Loaner was not available - had to wait over 1/2 hour to get a car. When I came to pick up my car, it had not been washed. I asked about it, and the service man said he could do it now - I had no time to wait for it to get washed. Following day it rained. I realized that my windshield wiper was still frayed - it had not been replace even though the invoice had the line item 0160IN Inspect Windshield Wiper Operration. Honestly, after such a basic oversight, not sure I trust your service department at all. Will be taking my car somewhere else, and will look to other dealerships when deciding to trade in my car. More
by ROESCOBAR
Employees Worked With
Manny Gastelum
March 07, 2019
Door ding repair at no cost for new car purchase Scott Kealy ordered service for a door ding. He arranged transportation via lyft. Three dings were fixed at no cost. Scott was professional, yet fri Scott Kealy ordered service for a door ding. He arranged transportation via lyft. Three dings were fixed at no cost. Scott was professional, yet friendly. More
by MIKERDANIELS
Employees Worked With
Scott Kealy, Fadi Houneini
March 07, 2019
Experience My appt was 7:00. I wasn’t called at all and had to ask why at 7:30. Then another 20 minutes to get a rental. When I came to pick up the car it wasn’ My appt was 7:00. I wasn’t called at all and had to ask why at 7:30. Then another 20 minutes to get a rental. When I came to pick up the car it wasn’t washed so another 20 minute delay. The service on the car was good. I’ll never do an early AM dropoff. Should not schedule 10-15 customers at 7. More
by JAPPLESTEIN527
Employees Worked With
March 06, 2019
Great! George aleays yakes great care of me. The service agent who checked me in (George was with someone at the time) was also awesome but i can't remember George aleays yakes great care of me. The service agent who checked me in (George was with someone at the time) was also awesome but i can't remember his name. More
by carrie5
Employees Worked With
March 06, 2019
No loaner car I have been to this dealership twice and twice been very unhappy with service.the first time I made a appointment for service i thought the car needed I have been to this dealership twice and twice been very unhappy with service.the first time I made a appointment for service i thought the car needed.had to wait till my appointment to find out it wasn't needed. You would have thought they would have told me that on the phone when I made the appointment. Decided to give this dealership one more ch as chance at my husband's wish. And this time there was no loaner car waiting for me apparently one has to reserve one which once again I should have been told this when I phoned in to make my appointment. So I had to ride home in a filthy uber car and cancel several appointment. In the past i have gone to a Audi Escondido. Never had a problem excellent service. Wanted a dealer closer to me that's why I have given you two trys. There will not be a third i will drive further to Escondido for better service More
by MARYFRANCESGILMORE3
Employees Worked With
Jerald Camacho
March 06, 2019
Unhappy Service Experience I recently had my Audi6 in for the 55k service which was basically an oul change. I mentioned when I checked in that I’d received a coupon in an email I recently had my Audi6 in for the 55k service which was basically an oul change. I mentioned when I checked in that I’d received a coupon in an email but couldn’t find that particular email to get a discount. The service guy didn’t tell me that they also honor other oil change coupons. A coworker also used Audi recently for tge same service but her guy told her about honoring otger coupons, so she saved hundreds of dollars. I was very disappointed to have spent over $500 for this service. Additionally I had to wait thirty minutes for a loaner and thirty minutes when I returned to pick up my car. San Diego Audi service seems to have gone down hill. More
by JULIEGKEAVENY1
Employees Worked With
Other Employees :
Honestly I can’t remember my service guys name
March 06, 2019
Never a disappointment One of the few reason I have decided to stay with Audi is the customer service. Whenever I’m come for service I’ve nvet been disappointed in the cost One of the few reason I have decided to stay with Audi is the customer service. Whenever I’m come for service I’ve nvet been disappointed in the costumer service. I’ve always been offered a loaner rather I needed it or not, and been kept abreast with the status of my car by either an rep coming to talk to me directly or via text msg. Service managers definitely go above and beyond every time I’ve come in, making every visit a pleasant one.......... until I have to pay at least. More
by TRAVELL.SMITH28
Employees Worked With
Manny Gastelum
March 05, 2019
Paid off Lease made SIMPLE! Don Bragg and Brett made the entire experience from the moment I walked in!!! I have had my RS7 for 4 years, Don made the appt for me to pay it off an Don Bragg and Brett made the entire experience from the moment I walked in!!! I have had my RS7 for 4 years, Don made the appt for me to pay it off and Brett took care of any and all of the car service check, Don lined me up a fabulous rental car so I could leave it there for a quick "recall item" and then came back and we were off and running. More
by MARYANNECSEFTON
March 05, 2019
Didn’t fix the problem and did things I said don’t do I said don’t wash my car even hung a sign in the car. The car has a 2000 dollar ceramic coat and clear bra. They washed it in a machine and ruined t I said don’t wash my car even hung a sign in the car. The car has a 2000 dollar ceramic coat and clear bra. They washed it in a machine and ruined the finish on my car. They didn’t fix the parking brake warning light. More
by JPANNELLMD
Employees Worked With
Piero Crovetto
