Audi San Diego - Service Center

Great Team, Great Service! This dealership works as a team, from the moment you arrive everyone greets you and everyone is onboard on how can they help. Great service, great exp This dealership works as a team, from the moment you arrive everyone greets you and everyone is onboard on how can they help. Great service, great experience! More

Awesome Sauce!! Amazing services as always! Upfront pricing, great attitudes, cool lobby waiting area with yummy treats. No one in your face trying to up sale on thin Amazing services as always! Upfront pricing, great attitudes, cool lobby waiting area with yummy treats. No one in your face trying to up sale on things you don’t realky need. This location is undefeated and all staff are amazing! More

Won’t be coming back I scheduled my service weeks in advance and there wasn’t a loaner car available when I arrived. Service team was uncaring and didn’t try to keep me I scheduled my service weeks in advance and there wasn’t a loaner car available when I arrived. Service team was uncaring and didn’t try to keep me to stay. More

Loaner car let down A premium is paid for having a car serviced at the dealer and is worth it for convenience (loaner cars). But when it takes so long to get the loaner c A premium is paid for having a car serviced at the dealer and is worth it for convenience (loaner cars). But when it takes so long to get the loaner car (last 2 times I was there) or in my wife's case--no loaner, just a Lyft ride home, there is no convenience so the premium paid isn't worth it. We may be looking for other options. The service check in, check out is fine. More

Not applicable Brought car in to have two issues fixed with ordered parts found another coolant leak issue. Did full inspection car runs like a real Audi. Never did Brought car in to have two issues fixed with ordered parts found another coolant leak issue. Did full inspection car runs like a real Audi. Never did before. More

Excellent Service, Over and Above!!! The employees at Audi of San Diego go beyond expectations to accommodate customers. The expertise of staff plus the efficiency of work completed is i The employees at Audi of San Diego go beyond expectations to accommodate customers. The expertise of staff plus the efficiency of work completed is impressive! More

Recall service I brought my S4 in for the Takata airbag recall, but also wanted them to investigate a warning light for something to do with the headlight (I suspect I brought my S4 in for the Takata airbag recall, but also wanted them to investigate a warning light for something to do with the headlight (I suspected the motor that turns it was malfunctioning). They originally quoted me 2 hours to complete the service when I made the appointment (which I thought was rather optimistic), but when I dropped my car off at 7am Scott told me it would be ready by early afternoon. He texted me in the morning, but by 2:30 I had not heard back from him. I inquired when my vehicle would be ready, & he said they were running behind & would try to finish by 4pm. I said that I needed to be home by 4pm, so he said they would get it done by 3:30. Unfortunately when I got there & spoke to him I got the impression that they had not had time to diagnose the headlight warning light because he said it could be the bulb, ballast, or something else (both headlights function properly). My computer still says "Service!" when I first start it up, so this gives me the impression they didn't even try to diagnose the issue, or clear any codes. They did do a complementary multipoint inspection, which although it had specific measurements for brake & tire thickness, everything else could have just been a pencil swipe given their lack of attention to the headlights. Scott pointed to a charge of $190 to further investigate the headlight malfunction... no thanks, I'll take it somewhere that will do a VAGCOM/OBDII scan for free. Hopefully everything was done correctly on the airbag recall itself, because this interaction doesn't give me great faith in their service. The best part about all this was just that I didn't pay for anything! In a follow-up email from their service manager they wanted to confirm everything was great with my experience. I wrote to Mark Monell giving a detailed account of my thoughts on my service. Although I did not have any major problems, & probably do not even want any type of restitution, he never returned my email or made any further communication with me. To me this is an unacceptable response from a service manager. tldr; a very nice service department with great amenities, but they are clearly overbooked or understaffed or not working to peak efficiency & need to improve their communication & thoroughness. More

Audi Q5 Service and Recall I was taken off guard by the charge for labor on the service and the recall. Also, (this is minor but i am used to this service at other service cent I was taken off guard by the charge for labor on the service and the recall. Also, (this is minor but i am used to this service at other service centers), my car was washed (thank you) but was not dried. That would keep me from giving 5 stars on my review. More

Great experience I had a great experience Great customer service Friendly and professional!!! Best Audi experience in San Diego Mr. Camacho is always great I had a great experience Great customer service Friendly and professional!!! Best Audi experience in San Diego Mr. Camacho is always great to work with. Thank you More

5 star The gang at Audi San Diego do a great job and treat you like you are valued customer. They will continue to receive my business. The gang at Audi San Diego do a great job and treat you like you are valued customer. They will continue to receive my business. More