Audi San Diego - Service Center

Service Scott is the best! He is courteous, informative and listens and addresses all my concerns. I have been extremely happy with the service I have recei Scott is the best! He is courteous, informative and listens and addresses all my concerns. I have been extremely happy with the service I have received since purchasing my first Audi. More

Check sounds My car was there for a week at least just to check the car sounds and after the week is done they called me to tell me that the car is good now and ev My car was there for a week at least just to check the car sounds and after the week is done they called me to tell me that the car is good now and everything is perfect! And when i took it the sounds are worse than before and nothing better happened and when i try to call service they are always busy! More

Great Experience! San Diego Audi’s Service Department is one of the best when compared to their competition. I brought the car in for a recall. They treated me with t San Diego Audi’s Service Department is one of the best when compared to their competition. I brought the car in for a recall. They treated me with the utmost respect. They also checked other things with my car to my surprise. Most other Service Departments would only fix the recall item and nothing else. More

Failure to advocate for customer When I purchased the car in November 2016 I was also sold a 5 year road hazard insurance policy on the tires. The car has fewer than 28,000 miles on i When I purchased the car in November 2016 I was also sold a 5 year road hazard insurance policy on the tires. The car has fewer than 28,000 miles on it and the vendor refused to cover the punctured tire on a minor technicality. A higher level of advocacy on the part of the service center would likely have served to have the tires covered but the service center staff declined to attempt. More

Another Great Experience I brought my Audi in for scheduled service which I easily scheduled on line. I met with Damien within a few minutes of arriving and everything was gre I brought my Audi in for scheduled service which I easily scheduled on line. I met with Damien within a few minutes of arriving and everything was great afterwards. The check-in process was fast and he explained everything to me and had me in my loaner vehicle shortly after. He showed appreciation for my time. Well done...AGAIN! More

Awesome Service I brought my vehicle in for schedule service. Damien was prompt, professional and courteous. Although I have always received great service from this I brought my vehicle in for schedule service. Damien was prompt, professional and courteous. Although I have always received great service from this dealership, I put Damien at the top of the list. More

Changed my mind- I have had my Audi for about 18 months and in that time I have visited the Audi San Diego service department a handful of times. During my initial vis I have had my Audi for about 18 months and in that time I have visited the Audi San Diego service department a handful of times. During my initial visits, I would have at best rated then department a 2 star. I had tried several times to schedule an appointment by phone and it was simply terrible. However, working with Jerald really changed my opinion. He was attentive, responsive, and gave me the personal touch I was looking for. He provided me with his personal number and has followed up with me post-visit. In all honesty, I had thought the Nissan Service Department was a more professional group until my last visit. I am not sure what changed but GREAT job Audi San Diego. More

Tire service rotation Car was washed & returned wet I dried it myself in the service center carport. I asked about how to program the side mirrors but never got an answer Car was washed & returned wet I dried it myself in the service center carport. I asked about how to program the side mirrors but never got an answer More

Required service maintenance Brakes still make a noise even after week of driving (this was special consideration for service). "Inspection due bottom was not reset, very strange Brakes still make a noise even after week of driving (this was special consideration for service). "Inspection due bottom was not reset, very strange to be given these instruction by management if service/inspection actually was done More

Damien!!! My Service Advisor (Damien) gets 5+ stars for customer service. He patiently listens to what I am saying about how my car is running and addresses my My Service Advisor (Damien) gets 5+ stars for customer service. He patiently listens to what I am saying about how my car is running and addresses my concerns. He is extremely courteous and I never feel rushed to express my car concerns so that he can move on to the next client. He always acknowledges the clients who are waiting so they know that he is aware of them and will help them as soon as he courteously can. HE IS AMAZING!!!! More