Audi San Diego - Service Center

Professional and efficient service Friendly and helpful staff always focused on making the experience as efficient and painless as possible. I was always afforded courtesy and respect f Friendly and helpful staff always focused on making the experience as efficient and painless as possible. I was always afforded courtesy and respect for my time and all staff seemed to understand their personal responsibilities therein. More

Everything went well. Was well informed of progress and loaner car available. I liked the text video received. Was better that I didn’t have to wait on site. loaner car available. I liked the text video received. Was better that I didn’t have to wait on site. More

Excellant dealership Oil level was not up to the mark, down a half Qt. Coffee machine in hallway was not fully up to par. Sorry to hear salesman Shawn has left. (Ask Mari Oil level was not up to the mark, down a half Qt. Coffee machine in hallway was not fully up to par. Sorry to hear salesman Shawn has left. (Ask Mario if my new S7 is on the assembly line yet?) Elon Eishen. More

Since the purchase of my vehicle things have been mismanaged, my time has been taken advantage of and I have lost confidence in Audi as a company. -replaced exhaust (7 days in the shop first month mismanaged, my time has been taken advantage of and I have lost confidence in Audi as a company. -replaced exhaust (7 days in the shop first month I owned the car) -replaced bent rim (10 days in the shop first month I owned the car) -replaced some gasket due to noise (5 days in shop first month I owned the car) -Due bull received for damage on car when I purchased it. (Purchased 5/27 NOBODY has reached out to me for repairs) -placed complaint to Audi international (was told the case would be closed nothing can be done) I purchased A 2017 certified pre owned vehicle and I have Been in a loaner car more time than I have Been in my own and all I get Is apologies More

The service department sure likes to waste my time. Time is Money and apparently this mantra doesn't exist with the Audi Service Department. I've come in twice only to spend almost two hours waiting to Time is Money and apparently this mantra doesn't exist with the Audi Service Department. I've come in twice only to spend almost two hours waiting to leave without anything being done to my car. Their excuse is always missing parts. More

The work was done well but we sat or 2 hours until I asked why it was taking so long . They forgot to note that we were waiting . The car was brought up and the driver did not wear a mask and didn’t w asked why it was taking so long . They forgot to note that we were waiting . The car was brought up and the driver did not wear a mask and didn’t wipe down the steering wheel or door. Later we found a key fob that was not ours and they came and picked it up. I complained by email and did not hear back. More

Satisfied Repeat Customer The staff is always very professional and courteous even when I am not in the best mood having to deal with frequent repairs. Their demeanor calms me The staff is always very professional and courteous even when I am not in the best mood having to deal with frequent repairs. Their demeanor calms me and allows me to feel like I am going to be taken care of. More

My biggest problem was the lack of communication. I dropped my vehicle off at 8:20 and it wasn’t ready for pickup until nearly 4pm. Around 1 I had to reach out for an update being I was told it should dropped my vehicle off at 8:20 and it wasn’t ready for pickup until nearly 4pm. Around 1 I had to reach out for an update being I was told it should be fairly quick since it was just a 10k mile tuneup. But then I was told they were backed up from the day prior, it understandable, but have the professionalism to communicate that. Leading up to my appointment I was told the loaner vehicles were all booked and when I arrived that day they said I could take a loaner if i would like, but I had already arranged a ride who was waiting for me. Again, if I would’ve had some communication from the service department I would have gladly taken the loaner instead of inconveniencing someone for a ride. More

Everyone was friendly and helpful, they did a thorough inspection of my car and replaced why needed to be done. The one surprise issue of a cracked CV boot was explained to me and Damian remembered my car inspection of my car and replaced why needed to be done. The one surprise issue of a cracked CV boot was explained to me and Damian remembered my car was under warranty and took care of it, I did not have to remind him which is always nice. More