Audi San Diego - Service Center

Great Servicer Had an Audi Q5 in for the 20,000 mile service. Received a loaner car, had the service completed promptly and everything seems to work fine. Had an Audi Q5 in for the 20,000 mile service. Received a loaner car, had the service completed promptly and everything seems to work fine. More

Good service but slow car rental The 4th recall on my 2017 A7 was handled expeditiously, but the car rental process took over 35 minutes. It seems that the dealer had run out of loan The 4th recall on my 2017 A7 was handled expeditiously, but the car rental process took over 35 minutes. It seems that the dealer had run out of loaner cars. The pick-up process and the loaner care return were smooth, however. The number and frequency of factory recalls were distressingly high, given that my A7 was in its 5th or 6th model year. Surprising that all the "bugs" still had not been fully cured. I wonder how many bugs are in the new, redesigned 2019 A7 ? More

Awesome Service Damien was extremely helpful and accommodating to my needs. Appointment scheduling, Lyft ride to/from work, and service was seamless. I came in beca Damien was extremely helpful and accommodating to my needs. Appointment scheduling, Lyft ride to/from work, and service was seamless. I came in because my Bluetooth stopped working but they also were able to service it for a recall, do a complimentary inspection, and even washed my car! I was very impressed with the service I received. Thank so you so much Audi for continuing your above and beyond service. More

Highly ethical business people After a bad experience with them, I returned to the dealership. The response I had with them was superb and frankly beyond my expectations. They took After a bad experience with them, I returned to the dealership. The response I had with them was superb and frankly beyond my expectations. They took care of the issue for me and provided additional guidance. Each of George, Nacho and Binan were extremely helpful and cordial. They are client service oriented, honest and trustworthy. I was not dissapointed this time and they restored my confidence in this Service Center. This review is well deserved. Thanks! More

San Diego Audi Audi San Diego is great! George, my service expert, is the best. He communicates well and makes sure I am taken care of! The service team makes it ea Audi San Diego is great! George, my service expert, is the best. He communicates well and makes sure I am taken care of! The service team makes it easy and seamless. More

55,000 mile check/dent removal I came in for a 55,000-mile maintenance check. I asked specifically for them to check my brakes because they were squeaking. My brakes are still squea I came in for a 55,000-mile maintenance check. I asked specifically for them to check my brakes because they were squeaking. My brakes are still squeaking and I was not given a reply by the service representative when I inquired afterward. I also asked for a small dent to be repaired. My car was in the shop for 5 days and the dent was still not repaired. They assured me work would be completed within 48 hours, but then called to extend the time to an additional 3 days. I was then quoted two different numbers, even after I was told the work would be done by the end of the day. On the 5th day, the service representative asked for a third extension of time. He said the dent was not a typical case but the dent is maybe 6 inches in length. He did give me a discount upon collecting my vehicle and said he would follow up about the dent removal but I didn't hear from him. I do not feel that I will be coming back to Audi San Diego. I am disappointed because I have had great service experiences with Audi in the past. More

Great experience! Jerald made sure everything was done correctly before returning the vehicle. He is always such a great help! Was updated throughout the week on the st Jerald made sure everything was done correctly before returning the vehicle. He is always such a great help! Was updated throughout the week on the status of the repairs. More

Drop in Since I was in the neighborhood, I dropped in for Service B although I did not have an appt. Pierro "calmly" fit me in and the car was serviced as pro Since I was in the neighborhood, I dropped in for Service B although I did not have an appt. Pierro "calmly" fit me in and the car was serviced as promised. I appreciate the flexibility! More

Reserved doesn't mean reserved I made an appointment a week in advance, and was told a loaner vehicle had been reserved. Showed up on time, only to discover there were no loaners, I made an appointment a week in advance, and was told a loaner vehicle had been reserved. Showed up on time, only to discover there were no loaners, and there were five people ahead of me, and they all had "reservations" too. Waited for 1 1/2 hours, but then had to finally leave. They offered me an uber, but I was going to the hospital where I would be until 7 pm with my daughter, and then how was I supposed to get home? I cannot drop my car off unless I have a loaner. I thought I had a reservation. It is difficult to get to Miramar (I live in Lemon Grove), plus under my circumstance (my daughter is hospitalized) I need a real reservation for a vehicle to use while my car is being worked on. More

Great customer service! The service department at Audi San Diego has awesome and friendly staff. They attend to you the moment you arrive at the service center. The new waiti The service department at Audi San Diego has awesome and friendly staff. They attend to you the moment you arrive at the service center. The new waiting lounge is fully stocked with snacks and beverages. Best of all, I appreciate the loaner vehicle provided. More