Audi San Diego - Service Center

From great to awful The repair shop is totally overloaded - I was told to bring my car in on a Thursday morning for a simple repair job. I had to wait for hours for my lo The repair shop is totally overloaded - I was told to bring my car in on a Thursday morning for a simple repair job. I had to wait for hours for my loaner which was the dirtiest car I have ever driven. One week later my car had not been touched. Why tell customers to bring their vehicle before the shop has time to repair it? After another week and several calls I was finally told that parts had to be ordered. The car was ready after another week. 3 weeks for this simple LED screen repair is nuts. The leadership of your company has failed to keep up with your growth and is apparently incompetent. More

Commitment Audi is not committed to taking responsibility for poor quality parts. Sunshade and shotgun door handle (twice) need repair after 80,000 miles. Audi Audi is not committed to taking responsibility for poor quality parts. Sunshade and shotgun door handle (twice) need repair after 80,000 miles. Audi wanted $2400 and $350 to repair. Also, when we purchased new, were promised lifetime oil changes. Audi of San Diego changed their mind almost as soon as we drove it off the lot. Finally Q5 burns oil, apparently a problem in theQ5. Audi refused to fix because we have only 90,000 miles on our 2011 Q5. A car manufacturer such as Audi should stand by their vehicles. More

service I did not have to wait to receive help. First available service team member gladly offered to get me started. Staff was attentive to my requests an I did not have to wait to receive help. First available service team member gladly offered to get me started. Staff was attentive to my requests and very courteous. More

Luxury This dealership is pure luxury from when you pull in. I was impressed. Dealer recall performed in less then a day I was impressed. Great bunch of guys This dealership is pure luxury from when you pull in. I was impressed. Dealer recall performed in less then a day I was impressed. Great bunch of guys More

First Class The service is always professional, polite and friendly. Brett My A7 was in for a recall and a check up so I needed a loaner car. Surprisingly, this d The service is always professional, polite and friendly. Brett My A7 was in for a recall and a check up so I needed a loaner car. Surprisingly, this department is not up to the same high standards as the Audi Service Department. More

Waste of time He’s just disorganized and not willing to help with my A4. Also he is not willing to give the customer best choice instead he wants the customer to pa He’s just disorganized and not willing to help with my A4. Also he is not willing to give the customer best choice instead he wants the customer to pay more. More

Professional Service Thank you San Diego Audi for servicing of my SQ5. Top notch customer service and attention. I even got to drive the new 2019 SQ5, loaner. Thank you San Diego Audi for servicing of my SQ5. Top notch customer service and attention. I even got to drive the new 2019 SQ5, loaner. More

could be my last visit two weeks prior had my A8 in for 75,000 mile service. noticed the next day that my air conditioning wasnt working. service says that there is no corr two weeks prior had my A8 in for 75,000 mile service. noticed the next day that my air conditioning wasnt working. service says that there is no correlation between service performed and A/C stopping, but it is very coincidental. When I brought it back, they said I also need new tires and brakes. didnt mention that at all during my service two weeks prior, seems like a bad upsell. quoted $1500 to fix AC. Wound up costing almost $1900, to replace a valve. Seems very high to me. final thing, last three times I brought car in for service they said they were too busy to wash. So I specifically asked for it to be washed this time. They did, but a below average job. Rims still very dirty. one more thing: AC sort of works, but is not actually cold. People are friendly, actual service not great at all. I also offered to do trade in and buy another, they said not with all the work needed! More

great service. frequent updates. Quick service on vehicle drop off and pick up. convenient availability of Lyft from drop of and vehicle pick up. thank yo service. frequent updates. Quick service on vehicle drop off and pick up. convenient availability of Lyft from drop of and vehicle pick up. thank you More

Wonderful experience Professional and kind attentive and timely . I had a wonderful experience . I look forward to my next service at 20k miles. The A5 is a great car Professional and kind attentive and timely . I had a wonderful experience . I look forward to my next service at 20k miles. The A5 is a great car More