Audi San Diego - Service Center

Customer service was great Penni Ocampo in service was very helpful, kind and courteous. She helped me with check in and picking up my car, and answered all of my questions. Penni Ocampo in service was very helpful, kind and courteous. She helped me with check in and picking up my car, and answered all of my questions. More

Good service-Friendly and helpful service agent. George Gushulak is always helpful and provides good service. George always provides good info and advice and I have recommended him to my daughter an George Gushulak is always helpful and provides good service. George always provides good info and advice and I have recommended him to my daughter and granddaughter who also own Audi's. More

Just what I expect. Work completed on time. Friendly team in the service department. Waiting area very clean. The staff in the loan car department are efficient and frie Work completed on time. Friendly team in the service department. Waiting area very clean. The staff in the loan car department are efficient and friendly. Excellent service. More

Excellent service! Everything went very well. My car was ready in the time committed. Manny explained clearly what was done on the car. The waiting area was comfortab Everything went very well. My car was ready in the time committed. Manny explained clearly what was done on the car. The waiting area was comfortable. Having WiFi there is great for waiting for the car. More

knowledgeable technician Damien eager to help and very friendly providing excellent knowledge. We waited approximately the amount of time that was indicated upon our arrival Damien eager to help and very friendly providing excellent knowledge. We waited approximately the amount of time that was indicated upon our arrival and were kept apprised at intervals how much longer the service would take. More

Great experience Had a great experience with my 10,000 mile checkup. Everything went as planned and everyone involved were kind and generous. Will definitely go back. Had a great experience with my 10,000 mile checkup. Everything went as planned and everyone involved were kind and generous. Will definitely go back. More

Understaffed or just too busy? In the last year, quality of service center has declined. Or your center prioritizes the newest vehicles to impress new owners over older cars. My S5 In the last year, quality of service center has declined. Or your center prioritizes the newest vehicles to impress new owners over older cars. My S5 is only a year old. Made appt on line with my normal SR. Was called and told "i shouldn't have been able to do that" as my SR was on vacation. Reassigned a new SR and service date, since there were no loaners available either. I arrived on time at 0730. Needed oil change, 20K mile service, and asked for tire rotation. Manny was very thorough, knowledgeable and friendly. He added a software update. Was thrilled to hear you reinstated car detailing, but since it was raining, not an option. I picked up the loaner, and said no rush, I'd pick up the next day or in the late afternoon. I am a cardiologist who travels between 2 hospitals so the shuttle doesn't work for me. Manny called to say there was still one service pending due to busy service bays, and he'd call me when it was ready on day 2. Late on that day, Manny told me that it still wasn't ready but would be by noon on day 3. On that day, he called to say that the tires could not be rotated as they had critically low tread. I approved the purchase of 4 new tires that were in stock. I wasn't sure why he seemed to try to talk me out of it and reschedule within 10 days (which I couldn't do) until later. He estimated (around 10AM) that it wouldn't be done until 1. I showed up at 2:30, and since Manny was busy, another SR checked me out. Although I asked, he forgot to add a 10% military discount. It took quite a while to bring out my car, and no one seemed to quite know where it was. Evidently it went from the tire bay to the wash. While I was waiting Manny came out to apologize, and said he noticed the bill error and would correct it (he did). Before I got home (10 miles), the low pressure tire alarm went off. Since I couldn't return, we checked and it seems that the MMI tire pressure record just needed to be set. Manny is a great SR, but the rest of the team is either understaffed or overworked. Or both. Very disappointed. More

Great Annual Service Awesome professional service as always. I have had my A6 TDI for 5 years and Audi San Diego and Brett Van Gompel have always taken great care of both Awesome professional service as always. I have had my A6 TDI for 5 years and Audi San Diego and Brett Van Gompel have always taken great care of both my car and me. More

Audi Recall Performed Brought in my vehicle for the Audi recall for which I was notified. Damien Burton was helping another customer so Brett Van Gompel immediately as Brought in my vehicle for the Audi recall for which I was notified. Damien Burton was helping another customer so Brett Van Gompel immediately assisted so there was no wait. There was a wait for a rental and I wasn’t feeling well anyway, so a Lyft was ordered for me. I signed off and was on my way. Later that day, I was notified my car was ready. I was still feeling I’ll thus my boyfriend was able to pick up my car via clicking on my phone’s text link to have a Lyft pick him up to take him to the Audi dealership. Damien had my car washed and ready to go. The only issue is the paperwork shows the windshield wipers were filled and checked. However, the wiper fluid does not come out at all when engaged. Other than that, all good. Quick, very convenient and great teamwork. Thank you! More

Great Service! Really great service and sooo nice! I bought my car in February and have been there twice for service. I usually don’t care who helps me but joe has h Really great service and sooo nice! I bought my car in February and have been there twice for service. I usually don’t care who helps me but joe has helped me each time and now I don’t want to go to anyone else! He was great More