Audi San Diego - Service Center

Excellent Service! Everyone at Audi is always friendly. Damien's kind energy is welcoming & Brett is super helpful. I know I'm in good hands everyitime I visit. Thank Everyone at Audi is always friendly. Damien's kind energy is welcoming & Brett is super helpful. I know I'm in good hands everyitime I visit. Thank you Audi! More

Great customer service! My service advisor Brett was great helping me and understanding what my car needed for service. The dealership is nice and clean. The employees are My service advisor Brett was great helping me and understanding what my car needed for service. The dealership is nice and clean. The employees are very friendly and professional. More

Technically Great but getting Sloppy For the past 3-4 years I have had nothing but great service and from a technical standpoint, I still really get good service (Horacio did a good job c For the past 3-4 years I have had nothing but great service and from a technical standpoint, I still really get good service (Horacio did a good job checking me in) but as of late their standards have been slipping especially with regard to cleaning and detailing the car. The last incident earlier this month really had me shocked, the car cannot be clean when I still see bird feces and smudges all around my car. I was in a hurry and drove off as I needed to get to the airport but the feedback as given directly to Audi More

$95 bucks for 1,50 snap No customer service at all .. I needed a new window trim snap that cost 1.50 and they charged me $95 bucks for manual labor... something that they wal No customer service at all .. I needed a new window trim snap that cost 1.50 and they charged me $95 bucks for manual labor... something that they walked up to and literally snapped in. They have no customer wow factor at all. When I asked I was told that’s the price with no concern towards the customer. I could have been told or hey it’s just a snap to place in place but we’ll do it for you. No had the courtesy to take to themselves to wow the customer and say hey, 1.50 for something that was snapped in? And changed $95.00. More

I was in and out quicker than I expected! I was greeted with friendly check in service as I drove in for 20,000 mile service. My service advisor, Brett, clearly outlined what my vehicle was d I was greeted with friendly check in service as I drove in for 20,000 mile service. My service advisor, Brett, clearly outlined what my vehicle was due for and also informed me of 2 recall items that were able to be taken care of during this visit. I have never used Lyft or Uber and was a little unsure about the process. Brett arranged a ride to and from my destination and made sure the driver found me and picked me up! Very happy with my service and the employees and love my Audi Q5! More

Squeaky noise coming from the car I explained that I’m hearing a squeaky noise from the front of my car but apparently when they test drove the car no one heard the noise and I’m still I explained that I’m hearing a squeaky noise from the front of my car but apparently when they test drove the car no one heard the noise and I’m still hearing the noise. More

They don't answer their phone! I had to physically drop in to make an appointment because I tried calling service 3 times over the course of a week, and was put on hold for so lon I had to physically drop in to make an appointment because I tried calling service 3 times over the course of a week, and was put on hold for so long that I gave up and hung up! Please have a live human being answer your phones! Drop off area is really cramped, but service is great once you get in. Thanks, Brett for getting my car in and out in the time it took me to have breakfast and shop at the Indian market.! More

Excellent communication and service. When I arrived I was helping immediately and the service staff was very helpful and pleasant. As always, the service was flawless and on time. Great When I arrived I was helping immediately and the service staff was very helpful and pleasant. As always, the service was flawless and on time. Great Audi dealership. More

On to another Audi Dealership If it wasn’t for Penni taking care of me while waiting for my car 2 and a half hours later than it was supposed to be done, I would’ve flipped. She up If it wasn’t for Penni taking care of me while waiting for my car 2 and a half hours later than it was supposed to be done, I would’ve flipped. She updated me throughout what was going on with my car and always asked if I needed anything. I want to thank her so much! What I didn’t like at all was that the mechanic who worked on my car took his sweet time working on my car and not answering his phone when they tried to call him. I was almost late for work because of this. This is what I get for spending over $2,000 on car service and brakes? Next time I’ll go to another Audi dealership and forget about this place. More

Fast service with really great people They are definitely getting more customers and they're having trouble providing loaner vehicles, which is a bummer. I even moved appointments to have They are definitely getting more customers and they're having trouble providing loaner vehicles, which is a bummer. I even moved appointments to have a better chance. But they did provide me with a free Lyft to and from, and the service was done quickly. They even sent me a vehicle walk-around video after the service was done. Love that feature More