Audi San Diego - Service Center

Excellent service The service was great and the agent Brett was extremely helpful . The waiting time was reasonable. It is a good center and customer service. Thanks The service was great and the agent Brett was extremely helpful . The waiting time was reasonable. It is a good center and customer service. Thanks More

You guys fix my Audi Great You help me out by doing it so fast i was going on a trip and need my car back as soon as possible. You guys DID IT thanks for all you did. You help me out by doing it so fast i was going on a trip and need my car back as soon as possible. You guys DID IT thanks for all you did. More

Jerald made the Difference My "check engine" light popped up on my Audi A6 and so I swung by the dealership on a late Friday afternoon to see if the dealer could take a look at My "check engine" light popped up on my Audi A6 and so I swung by the dealership on a late Friday afternoon to see if the dealer could take a look at it. Having less than satisfactory service in the past, I didn't know what to expect. Then Jerald Camacho (service dept) stepped up. He moved with a sense of urgency, engaged in friendly conversation, and made sure the process was started that day when he could have easily asked me to schedule an appointment and come back in. He immediately took care of everything I needed, fought to get a loaner car for the weekend with a manager, was extremely transparent in what needed to be done, and kept me informed of the entire repair process over a 4 day period with no hiccups. Upon returning the car, my car was "upfront" as requested ready to go and Jerald went the extra mile to make sure this experience was "different" compared to working with previous service reps. It made the difference to me. It's what the "Audi Experience" should always be and my faith has been restored. Thanks Jerald Camacho and Audi Justin D. More

Solid performance from the maintenance team The maintenance team were extremely informative. Very descriptive in the scope of work provided. I received up to date status on repairs required an The maintenance team were extremely informative. Very descriptive in the scope of work provided. I received up to date status on repairs required and length of time need for my vehicle. Only downside was when my vehicle was returned Audi normally provides a courtesy car wash. For the length of time of repair it would have been nice to get a presentable vehicle back. More

1st Service was Amazing The team was extremely helpful, prompt and polite. I also appreciate that I can work from the lobby while I wait for services to be completed. The team was extremely helpful, prompt and polite. I also appreciate that I can work from the lobby while I wait for services to be completed. More

Car wash Don’t offer a complimentary car wash if you can’t deliver. When I drove in they were washing and when I left they were washing cars. I was told it was Don’t offer a complimentary car wash if you can’t deliver. When I drove in they were washing and when I left they were washing cars. I was told it wasn’t working and they were sorry. I really dislike lying. More

Friendly Service Rep I've had several problems over the past year with my new Audi A3 etron and Nacho was always helpful and friendly. He tries to make the customer feel I've had several problems over the past year with my new Audi A3 etron and Nacho was always helpful and friendly. He tries to make the customer feel valued but he is not pushy about getting a perfect review (unlike other competitor European auto service reps). More

Above and beyond service I brought my car in for regular maintenance plus two recalls. Two issues were discovered that Caused my car to be kept longer than originally planned. I brought my car in for regular maintenance plus two recalls. Two issues were discovered that Caused my car to be kept longer than originally planned. The service personnel, especially Penni, ensured I was taken care of. Additionally, she ensured I was well informed beforehand about what was happening to my car. Pickup was easy. And my car drove better than when I brought it in. More

Thanks On time, work was done cleanly, no extras, friendly people with experience. This is our second Audi A5 and we expected and got excellent service. On time, work was done cleanly, no extras, friendly people with experience. This is our second Audi A5 and we expected and got excellent service. More

Happy customer Very happy with the overall service I have received at Audi San Diego. Smooth process from sales, finance and service. I plan on returning to this dea Very happy with the overall service I have received at Audi San Diego. Smooth process from sales, finance and service. I plan on returning to this dealership for all future needs. More