Audi San Diego - Service Center

What a pleasure I recently purchased a used A3 Convertible the past week, and it was a pleasure to speak to and be guided through the process by the lady and gentleme I recently purchased a used A3 Convertible the past week, and it was a pleasure to speak to and be guided through the process by the lady and gentlemen at this dealership! The level of service was great! Even the guys that were not involved directly in the sale/service were helpful and courteous! Special thanks to Daniel who when the extra miles to finalize the financing! There was a crack in the windshield that no one had noticed, but they did replace the windshield at no cost and I got to drive a brand new 2019 Q5 for a few days which was great as that's the next car I plan to get! More

You guys fix my Audi Great You help me out by doing it so fast i was going on a trip and need my car back as soon as possible. You guys DID IT thanks for all you did. You help me out by doing it so fast i was going on a trip and need my car back as soon as possible. You guys DID IT thanks for all you did. More

Great service Car was serviced as planned; just didn’t get a loaner car and ended up having to pick the Lyft option for my transportation needs for two days. Servic Car was serviced as planned; just didn’t get a loaner car and ended up having to pick the Lyft option for my transportation needs for two days. Service center staff very polite. Will never go to another service center to take care of my car other than Audi San Diego. They know what’s best for my car. More

Excellent service from everyone involved. Everyone was attentive to my needs and focused on getting me in and out quickly. Service and car rental departments were excellent. Expectations were Everyone was attentive to my needs and focused on getting me in and out quickly. Service and car rental departments were excellent. Expectations were exceeded. More

Excellent service The service was great and the agent Brett was extremely helpful . The waiting time was reasonable. It is a good center and customer service. Thanks The service was great and the agent Brett was extremely helpful . The waiting time was reasonable. It is a good center and customer service. Thanks More

1st Service was Amazing The team was extremely helpful, prompt and polite. I also appreciate that I can work from the lobby while I wait for services to be completed. The team was extremely helpful, prompt and polite. I also appreciate that I can work from the lobby while I wait for services to be completed. More

Car wash Don’t offer a complimentary car wash if you can’t deliver. When I drove in they were washing and when I left they were washing cars. I was told it was Don’t offer a complimentary car wash if you can’t deliver. When I drove in they were washing and when I left they were washing cars. I was told it wasn’t working and they were sorry. I really dislike lying. More

Jerald made the Difference My "check engine" light popped up on my Audi A6 and so I swung by the dealership on a late Friday afternoon to see if the dealer could take a look at My "check engine" light popped up on my Audi A6 and so I swung by the dealership on a late Friday afternoon to see if the dealer could take a look at it. Having less than satisfactory service in the past, I didn't know what to expect. Then Jerald Camacho (service dept) stepped up. He moved with a sense of urgency, engaged in friendly conversation, and made sure the process was started that day when he could have easily asked me to schedule an appointment and come back in. He immediately took care of everything I needed, fought to get a loaner car for the weekend with a manager, was extremely transparent in what needed to be done, and kept me informed of the entire repair process over a 4 day period with no hiccups. Upon returning the car, my car was "upfront" as requested ready to go and Jerald went the extra mile to make sure this experience was "different" compared to working with previous service reps. It made the difference to me. It's what the "Audi Experience" should always be and my faith has been restored. Thanks Jerald Camacho and Audi Justin D. More

Solid performance from the maintenance team The maintenance team were extremely informative. Very descriptive in the scope of work provided. I received up to date status on repairs required an The maintenance team were extremely informative. Very descriptive in the scope of work provided. I received up to date status on repairs required and length of time need for my vehicle. Only downside was when my vehicle was returned Audi normally provides a courtesy car wash. For the length of time of repair it would have been nice to get a presentable vehicle back. More

Friendly Service Rep I've had several problems over the past year with my new Audi A3 etron and Nacho was always helpful and friendly. He tries to make the customer feel I've had several problems over the past year with my new Audi A3 etron and Nacho was always helpful and friendly. He tries to make the customer feel valued but he is not pushy about getting a perfect review (unlike other competitor European auto service reps). More