Audi San Diego - Service Center

service for A4 great service! exemplary work and very hospitable. the work was done in a timely fashion and a fair price for a 30,000 mile service. great service! exemplary work and very hospitable. the work was done in a timely fashion and a fair price for a 30,000 mile service. More

Service inspection Brett my service advisor is excellent at explaining everything with great detail. I purchased my Audi A6 at CarMax with low miles and only a year old. Brett my service advisor is excellent at explaining everything with great detail. I purchased my Audi A6 at CarMax with low miles and only a year old. Took my car in to make sure it did not have any issues, everything was perfect and Brett went through the car with me and explained how everything worked!!!!! More

Excellent Service Damien always takes care of us! We wouldn’t go anywhere else! The service we receive has made us very Audi brand loyal. Thank you Damien always takes care of us! We wouldn’t go anywhere else! The service we receive has made us very Audi brand loyal. Thank you More

Awesome Service Advisor Damien Burton is an awesome service advisor. Super friendly, great customer service, and very knowledgeable. He stayed on top of things and followed t Damien Burton is an awesome service advisor. Super friendly, great customer service, and very knowledgeable. He stayed on top of things and followed through. Also had a really good demeanor. I'm happy that he's my service advisor! More

Just Overall Disappointing Throughout I'm generally not one to leave reviews (positive or negative) but my experience with your service center was frustrating to say the least. Let me sta I'm generally not one to leave reviews (positive or negative) but my experience with your service center was frustrating to say the least. Let me start by saying Manny was great, this is not a knock on him. He was super knowledgeable and honest with me when selecting work to be done, I appreciate that. However, I felt like a second class citizen when dealing with all other parties. Understood that my car is a 2013 A4, not necessarily the newest or more expensive of the vehicles you deal with but I am a customer nonetheless. I take a LYFT home, whatever, no big deal, policies change. I attempt to call in to get a LYFT back, Manny isnt answering, I get my own LYFT. Again, $15 not a huge deal. Just an annoyance. Eventually I arrive at the service center to pick up my car. Manny still nowhere to be found. Meanwhile I am the only customer in the place and every other service associate is buried in their monitors, paying no attention to me. Someone will be right with you was said 3 times. Eventually someone was with me and got my vehicle for me. I get in my car only to find that the service due light is not turned off. Noone in their right mind would pay $260 to replace a cabin air filter and another 2-whatever to get an oil change. When asked to simply turn the light off I was met with much resistance. It cant be done because the work was not done by Audi. That is ridiculous. Who the xxxx would pay those prices for an oil change and an air filter swap that takes 4 minutes. I ask to speak with the service manager to see that he is inside his glass palace with what appears to be two garage workers, the coveralls were a dead giveaway. Multiple associates said he was in a meeting and would not be available for an hour. What kind of customer service is that? You are the service manager and you're not willing to step out of a meeting with mechanics to handle a customer? Overall the experience was just frustrating. I felt like I was bothering the employees. I've had an Audi since 2012 and was between Audi and Tesla for my next purchase (which will be happening soon). This experience made me not want to deal with your location and in turn is a knock against the company. Your xxxxty service made me not want to drive an Audi because I don't want to deal with your location again. Anndddd my car still beeps every time i get in. Again, this isn't on Manny, he was great. Maybe he was on lunch or whatever when I was trying to get a ride back.. More

Great experience George was great as usual, he answered all my questions and made sure my Audi was in top shape when I got it back . I would recommend this store to an George was great as usual, he answered all my questions and made sure my Audi was in top shape when I got it back . I would recommend this store to anyone More

Love my Audi I was able to relax in one of their customer waiting areas. Scott kept me informed on the progress of my car. In the meantime I enjoyed the comfortabl I was able to relax in one of their customer waiting areas. Scott kept me informed on the progress of my car. In the meantime I enjoyed the comfortable chairs and choice of coffee selections. More

Smooth service appointment with Audi San Diego I have been having my Audi's serviced with Audi San Diego for about 6 years. They are amazing. Our service adviser, Manny Gastelum has always been a I have been having my Audi's serviced with Audi San Diego for about 6 years. They are amazing. Our service adviser, Manny Gastelum has always been a pleasure to deal with. When scheduling the service appointment, he makes the appointment time convenient for me to get in, and has a loaner vehicle available. He greets us when we arrive, and is ready to take the car and have the service performed. The loaners are always in great condition. The service is always completed when promised, and Manny keeps me posted as the work progresses. When we pick the car up, again, Manny is ready and has the car clean and ready to roll when we arrive. This last visit, we were interested in learning about the eTron. Our old friend, Ron Mangseth, the new GM of the facility was happy to arrange for us to see the eTron and get us to have have a test drive. We have decided to wait for the GT next year, but the experience at Audi San Diego makes everything so pleasant, that the buying decision has no pressure involved. Try the new vehicle and then decide if the car is right. If not, wait for what you really like. We really enjoy working with Audi San Diego. They make the ownership experience great. More

Most excellent work and customer service, as always Quick, professional, responsive. Simply put: always the best. This is what keeps people coming back to purchase cars from the dealership. I've p Quick, professional, responsive. Simply put: always the best. This is what keeps people coming back to purchase cars from the dealership. I've purchased three cars from San Diego Audi. More

Consistently Top Notch I've been going to Audi San Diego for 5 years now. I love my Q5 so it's icing on the cake that this dealership is so professional, responsive and acc I've been going to Audi San Diego for 5 years now. I love my Q5 so it's icing on the cake that this dealership is so professional, responsive and accommodating. Service there isn't just something you have to get done - it's an experience! An it's clearly that way because they've set out to make it so. Thank you Audi of SD! More