Audi San Diego - Service Center

Completely satisfied Took my car in for a recall. Service rep was very polite and his estimated time for the service work was perfect. I was in and out in about 90 minutes Took my car in for a recall. Service rep was very polite and his estimated time for the service work was perfect. I was in and out in about 90 minutes. More

Customer service outstanding. Customer Service was far superior to that at Escondido Audi. Joe Caffrey was great. Very personable and helpful and efficient. Will definitely retun Customer Service was far superior to that at Escondido Audi. Joe Caffrey was great. Very personable and helpful and efficient. Will definitely retun to Audi San Diego. More

Audi Care Another great experience at San Diego Audi! Anthony connected me with the right people to get my Audi Care service plan purchased. Joyce was friendl Another great experience at San Diego Audi! Anthony connected me with the right people to get my Audi Care service plan purchased. Joyce was friendly and efficient, I could not ask for a better team! More

Multi-Point Inspection I came in to get a multi-point inspection on my 2015 Audi A4 Quattro. George was very friendly and helped me several times, even when I came in the fo I came in to get a multi-point inspection on my 2015 Audi A4 Quattro. George was very friendly and helped me several times, even when I came in the following day for an oil top off. They did a great job and took care of my car! More

Outstanding Service Center A wonderful experience each time that I have been to this service center. They have been accurate, fair, and on time with all repairs. Great communica A wonderful experience each time that I have been to this service center. They have been accurate, fair, and on time with all repairs. Great communication and sharing of what was happening with my repairs. More

My hero! Don was my hero yesterday! I was driving on the 15N freeway when my left rear tire blew out. I pulled over to the side of the road, and was trying to Don was my hero yesterday! I was driving on the 15N freeway when my left rear tire blew out. I pulled over to the side of the road, and was trying to calm myself down when I see Don pulled over and walking over to my car. He remembered me from when I leased my car six months ago (and he also helped me the following week when I couldn't figure out my Apple Carplay). He called Audi roadside for me, called the dearlership to let them know I'd be in soon, and waited with me until Audi roadside arrived. Once I got to the dealership, he came over to check on me and make sure everything was alright. A lot of salespeople are transactional only and the relationship ends after the sale. That is clearly not the case with Don, who went more than above and beyond to help me in my time of need. He was a friend and a true example of the Audi service experience. Thank you, Don!!! More

Pleasant Although I had to bring my car back to get the airbags change. They were nice and courteous. I did get my car earlier than anticipated which was gre Although I had to bring my car back to get the airbags change. They were nice and courteous. I did get my car earlier than anticipated which was great. More

They just don't care! *Getting hold of Service Adviser: I could never, ever got hold of him. He returns my call may be like a few hours later? If I miss his call, I can't *Getting hold of Service Adviser: I could never, ever got hold of him. He returns my call may be like a few hours later? If I miss his call, I can't even ask simple questions till the next day. The communication with the customer is very importance in Customer Service. *Service: They said they test drove may times to duplicate my issues, but they were unable. Then, all of sudden I get a text saying my car is ready. So, did you fix my car? did you find an issue? I call texted my service adviser right away and also called him, but once again, it is impossible to get hold of him. *Issue: It was just a tire off balance (after they rotated tires. My husband was suspecting a tire balance from the beginning, and I told my service adviser, but they could not figure what it was for almost 10 days, until my husband told a technician to his face. *I will take my car to Escondido or Carlsbad to see if they can fix what Miramar could not fix: My Q7 has a rail goes from the front door to the back door. It is coming off. Miramar was unable to fix, but the gap is big and afraid of coming off while driving. Miramar said that is how it is. My other car (Mini, older, more milage) also has a rail but they are still securely attached. *Please note "Penny" was not my adviser, but she was there, while I was unable to get in touch with my adviser. She helped me to get through what I needed. She was very kind and professional. I thanked her. More

100% SATISFAIED Very nice and friendly service center. Scott Kealy was great, the waiting area was nice and clean, the service did not take a long time. I will refer Very nice and friendly service center. Scott Kealy was great, the waiting area was nice and clean, the service did not take a long time. I will refer everyone I know to Audi San Diego. Thanks More

Speaker resolution Nacho work with me to resolve a long standing speaker problem. He invited the technician to ride with us until we identified the problem. He kept in t Nacho work with me to resolve a long standing speaker problem. He invited the technician to ride with us until we identified the problem. He kept in touch to make sure we were satisfied with the repair. More