Audi San Diego - Service Center

delayed me and didn’t wash me They helped a person who arrived after me which really irritated me because I had to wait for him in the loaner car line. You NEED to help people in t They helped a person who arrived after me which really irritated me because I had to wait for him in the loaner car line. You NEED to help people in the order that we arrive and I did have an appointment also. Also they didn’t wash my car. More

New to me A4 Purchased my 2017 A4 with Tia as my salesperson and Dan as finance officer. Tia was fantastic. Attentive, knowledgeable. We realized early in our meet Purchased my 2017 A4 with Tia as my salesperson and Dan as finance officer. Tia was fantastic. Attentive, knowledgeable. We realized early in our meeting with Tia that she had sold us our son’s car three years ago at the Honda dealership in El Cajon. Small world. She was awesome then and she was awesome this time around. You’re lucky to have her on board! Dan was professional, friendly and efficient. I usually brace myself for an onslaught of upsell at the finance table. It’s often the most unpleasant part of purchasing a car. But but Dan did his job by explaining my options thoroughly without a high pressure pitch. Because I didn’t feel as if I was being sold, I purchased a few options—something I’ve never done before. Overall, a very pleasant experience. Thank you!! More

A+++++ Damien and Penni are amazing! Always happy to help, friendly, and assertive when it comes to servicing my Audi S5 coupe. The techs are always helpful Damien and Penni are amazing! Always happy to help, friendly, and assertive when it comes to servicing my Audi S5 coupe. The techs are always helpful as well when explaining the work they have completed in their report. A+++ More

Excellent Service Manny, the service rep, was outstanding and using a phone to record the inspection of my car and forward it to me was an awesome use of tech. Manny, the service rep, was outstanding and using a phone to record the inspection of my car and forward it to me was an awesome use of tech. More

BAD Experience Called dealer to get recall airbag installed. Told I needed a second airbag that was on backorder. Called again months later, told that I didn’t nee Called dealer to get recall airbag installed. Told I needed a second airbag that was on backorder. Called again months later, told that I didn’t need two airbags, just that there was a newer model. Scheduled replacement. Was told it could be done in two hours on a Saturday. Brought the car in. Car was done in time. Went to leave, piece of paper on passenger seat. It was label for shipping the old airbags back to the manufacturer. Returned it to the Service Dept. Went to leave again. Found that ODB dongle was still attached under the steering wheel. Retuned it to the service Dept. Following weekend, went to put groceries in the back of the car. The spare tire cover sagged under the weight. Lift cover the find the foam insert the sits on top of the tire and holds up the cover is missing. Turns out dealers are now required to check the air pressure in the tires, which is a good thing. Call dealer and ask if they have it in their lost-and-found. They call back and tell me no, it was thrown away. So I tell them to order a replacement. After two weeks of no response, I call them. They have the replacement. I go to pick it up, it’s wrong. I stand with the parts guys as he looks through the online catalog. He finds the right part, I say that’s it, but he says no, I think it’s this other part. I say you’re wrong , but go ahead. I wait again, with no response. I call them. The part is in. I got to pick it up. It’s wrong again. I stand there with a different parts guy as he goes through the catalog, but he can’t even find the right part. And now I’m getting from the service rep that it must not have been there, or it doesn’t exist. Well, I’ve had enough. More

Great Service The appointment process and service was exceptional. Although I declined future service recommendations, there was no pressure to have work done. Th The appointment process and service was exceptional. Although I declined future service recommendations, there was no pressure to have work done. Thanks Joe and Manny! More

service i was first helped by penni who was helpful and then scott kealy who worked on my car and got it serviced. manny checked me out. all were wonderful an i was first helped by penni who was helpful and then scott kealy who worked on my car and got it serviced. manny checked me out. all were wonderful and they were very polite. i was in and out in just 10 minutes for the initial check in and picked up my car in 1hr. More

Excellent customer service Jerald has been my service advisor since I purchased my car a year ago. He is excellent. Very thoughtful always keeping me up to date and always takes Jerald has been my service advisor since I purchased my car a year ago. He is excellent. Very thoughtful always keeping me up to date and always takes great care of me. He goes above and beyond. More

Great customer service The employees at Audi San Diego were incredibly nice, friendly, professional and knowledgeable. You just can't find this kind of great service any mo The employees at Audi San Diego were incredibly nice, friendly, professional and knowledgeable. You just can't find this kind of great service any more. The facility was very clean, comfortable and classy. I would highly recommend. More

First service The service team was professional, prompt and courteous. I emailed Joe a concern I had in regards to the key, he responded right away and fixed the is The service team was professional, prompt and courteous. I emailed Joe a concern I had in regards to the key, he responded right away and fixed the issue. More