Audi San Diego - Service Center

Excellent Service! Both Damien and Penny are efficient, knowledgeable, and friendly! was my first service appointemnt at this location and it was a very positive experi Both Damien and Penny are efficient, knowledgeable, and friendly! was my first service appointemnt at this location and it was a very positive experience. Thanks! More

Audi A6 Mr Damien Burton is a professional at the Audi dealership. When I have a question or a concern Mr Burton will call back ASAP or email. I have never ha Mr Damien Burton is a professional at the Audi dealership. When I have a question or a concern Mr Burton will call back ASAP or email. I have never had a Car Dealership Customer Service Rep make me feel good about my concerns or my car. My wife & I are very happy that we chose a Audi and your Dealership to buy our first Audi. When I have to leave my Audi everyone at the Dealership are always looking to help. My next car will be an Audi E-Tron. More

Excellent service but .... Excellent experience with service and with Damien. However, when picking up the car, as pre-agreed we had to wait 30min for the attendants to get it t Excellent experience with service and with Damien. However, when picking up the car, as pre-agreed we had to wait 30min for the attendants to get it to us. Damien noticed the delay and he personally walked back to the rear of the facility to find out what was going on and to expedite natters. More

Amazing customer service Im always being greeted with a smile when I show up. Any of my concerns are always addressed and or fixed. I highly recommend them! Im always being greeted with a smile when I show up. Any of my concerns are always addressed and or fixed. I highly recommend them! More

great service I always have a good experience when servicing my car at Audi of San Diego. They are friendly and efficient to work with. They also provide a Lyft se I always have a good experience when servicing my car at Audi of San Diego. They are friendly and efficient to work with. They also provide a Lyft service for you if they need to keep your car. More

Excellent Customer Service So glad I was told about Audi Care. Everyone took such great care of me. Penny was very professional as well as friendly and hospitable. Although I’ll So glad I was told about Audi Care. Everyone took such great care of me. Penny was very professional as well as friendly and hospitable. Although I’ll need to drive 10K more miles, I look forward to my next visit. Thanks everyone! More

Above and beyond service As all things go with car malfunctions, you aren't always in the best mood when arriving. Planned or unplanned visit, I can say that I have always bee As all things go with car malfunctions, you aren't always in the best mood when arriving. Planned or unplanned visit, I can say that I have always been helped quickly and efficiently at Audi on Miramar Road. Communication was clear, and I really like the new addition of texting service updates. On top of that, it was midday and I had not requested a loaner car ahead of time, and they still had one for me to take. Fast forward to when it's time to return the loaner car (never thought I could love a SUV, but the Audi Q5 was great) and I left my garage door opener in it. George went above and beyond and had a Lyft driver deliver it to me since I was unable to leave work again. George is always my go-to when having service done at Audi, and this time was beyond my expectations. More

5 Star service My car began showing evidence of a cooling problem and I drove to the dealership at Audi San Diego immediately as I was nearby. I did not have an app My car began showing evidence of a cooling problem and I drove to the dealership at Audi San Diego immediately as I was nearby. I did not have an appointment and could see that they were really busy. I was treated as though they were expecting me and did not feel that I was any type of imposition by just dropping in. I was provided a loaner car on the spot and assured that my car would be looked at a promptly as possible. I received an update the next morning that the issue was diagnosed and that the necessary parts were being ordered to complete the repair. I received very friendly and accommodating service from my representative, Brett Van Gompel and even was greeted and checked on by Mark Monell the service manager. When I came back to pick up may car after the service was completed, even some of the other service representatives (Damien and Scott) recognized me and made me feel welcome. This team clearly has a service orientation and it shows. The facility is spotless and all the team members seem to be on the same page. While I would prefer to never have an issue requiring an unscheduled maintenance visit to the dealership, the group at Audi San Diego makes it a positive experience. Thank you Audi. PS - I love my car. More

Service Review Jerald was great, helpful, and got my car back to me ASAP. Was a pleasure working with! I would recommend him to other friends who look for service. Jerald was great, helpful, and got my car back to me ASAP. Was a pleasure working with! I would recommend him to other friends who look for service. More

Friendly Staff This is my first experience with Audi SD service center since our company purchased a new A7 for the President of our company. I was really impressed This is my first experience with Audi SD service center since our company purchased a new A7 for the President of our company. I was really impressed with how friendly and accommodating the our service representative was to me. Jerald was patient and listened to every issue I presented. Every issue was addressed and handled immediately. I also appreciated being offered a Lyft ride back to my office while they looked over the vehicle. I also appreciated one of the Sales representative (Don Bragg) teaching me a cool tip about one of the MANY features the car has to offer. I was told that there is also a technology specialist on staff and that I could reach out to him with any questions. Considering how much technology is available in the A7, I really appreciate that extra care. I have previously worked with BMW and Tesla and I must say that my experience at Audi has surpassed previous experiences at those dealerships. Much appreciated and looking forward to working with your team in the future. More