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2,337 Reviews of Audi San Diego - Service Center
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August 07, 2020
I have had nothing but a goodRelationship with this I have had nothing but a good Relationship with this dealership and in particular with Damien who always goes above and beyond to help me. I have had nothing but a good Relationship with this dealership and in particular with Damien who always goes above and beyond to help me. More
by ABERNSTEIN2
Verified CustomerEmployees Worked With
Natasha , Damien Burton, Joyce Jung
August 06, 2020
The Audi Experience Best Audi dealership in the land! They treat you very well and are so friendly! Love walking the lot and checking out the new inventory..! Best Audi dealership in the land! They treat you very well and are so friendly! Love walking the lot and checking out the new inventory..! More
by BUDHOOPES3
Employees Worked With
Other Employees :
Scott Kealy, Brett Van Gompel, Jerald Camacho
August 06, 2020
Great communication and top notch service! I had to take my newly purchased Q5 into shop to have body and leather work performed. Joe and team were great about following up on timing of complet I had to take my newly purchased Q5 into shop to have body and leather work performed. Joe and team were great about following up on timing of completion and made sure all items were repaired with excellence. The body work and leather repair made the car look brand new and I'm a very happy customer. More
by almasolomon
Employees Worked With
Joe Caffrey
August 06, 2020
Wonderful Service! I used to dread taking my car in, but Joe made it so easy to coordinate. He even noticed one small issue after everything was fixed and kept the car I used to dread taking my car in, but Joe made it so easy to coordinate. He even noticed one small issue after everything was fixed and kept the car to make sure it was all perfect. I really appreciated all his communication and friendly demeanor. Thanks so much! More
by JD
Employees Worked With
Joe Caffrey
August 06, 2020
Best Audi experience Thanks I really like that Audi comes and picks up your car for a service and then deliver it back to your home with a no charge. I really like that Audi comes and picks up your car for a service and then deliver it back to your home with a no charge. More
by JPLAVALLEE
Employees Worked With
August 06, 2020
We leased our 2019 SQ5 from another dealership through USAA as the best deal ASD could do was about $7k overall above the USAA quote. We were then forced to bring our SQ5 to ASD for the 10k and 20k mile s USAA as the best deal ASD could do was about $7k overall above the USAA quote. We were then forced to bring our SQ5 to ASD for the 10k and 20k mile service (more about the 'forced' part later). While I was in a meeting with a client about his automotive service shop's MRP software, my wife texts me that the 20k mile service was a tad under $800. I showed the text to my client (while trying to control my breathing in order to keep the veins over my temples from exploding). His comment was, "Why would you own an Audi? Didn't you know about their service fees/profit model b/f buying? I thought you would know if anybody would." Score one for client as my street credibility takes a hit real-time... I phoned the Service Manager to learn what type of 'un-obtanium' fluids or Master Technician talents justify 8 Benjamin Franklins for a 1.0 on labor and $50 on materials. She explained that a ~$200 brake fluid bleed was part of the bill as it 'is recommended by Audi'. So living in the most moderate climate, with little moisture in a vehicle that had never been in ABS let alone driven hard, needs a $200 brake fluid service according to Audi (and supported by the service advisor). I directed removal of the brake fluid service and the bill for an oil change came to over $500. Over $500 for an oil change (ok..to be fair...a cabin air filter as well). Again- $500 for an oil change! The Service Manager was quite polite explaining the cost to which my only reply is Audi San Diego should be ashamed for profiting off folks who cannot tell righty-tighty from lefty-loosey. I fully understand the commissions involved with service sales, but it is CLEARLY EVIDENT that Audi San Diego (and parent company, Holman Automotive) prioritize profits over principles. I'm sure the kids in back know what they're doing and your car will get the help it needs; however, I believe folks should know one facet of the story before heading into ASD's service dept. And for the record, the Federal Trade Commission prohibits any automotive manufacturer from requiring vehicle service be completed by said manufacturer's dealerships. This is not what ASD will tell you when you call about the service being done elsewhere...on three different occasions they told me that my warranty would be voided if I took it elsewhere. I then hereby declare this a 'double whammy' against ASD and parent company Holman Automotive. Roll in at your own risk. More
by TeamGomez
Employees Worked With
Other Employees :
Amy (Service Writer) and Julie (who Amy said was the Service Manager)
August 06, 2020
Good customer service and quick turn around time. Service reps are professional. Jerald handled the issues well and offered solutions. Happy with this service overall. Service reps are professional. Jerald handled the issues well and offered solutions. Happy with this service overall. More
by BGUNDOGD
Employees Worked With
Jerald Camacho
August 05, 2020
As always Miramar Audi provides top level communication throughout the service visit. Information is the key to successfully keeping me happy as their most favorite customer ;-).. throughout the service visit. Information is the key to successfully keeping me happy as their most favorite customer ;-).. More
by CALLIPARIC
August 05, 2020
service excellent service, great attention from jerald, fast and easy to come!! everything explained properly, price very decent and the time to get my car ba excellent service, great attention from jerald, fast and easy to come!! everything explained properly, price very decent and the time to get my car back very fast More
by LEALTA01
Employees Worked With
Jerald Camacho
August 05, 2020
I was pressed with time and that was taken into account- the staff got me a loaner almost immediately. Amazing customer service- best I have ever experienced. Thank you!!! the staff got me a loaner almost immediately. Amazing customer service- best I have ever experienced. Thank you!!! More
by CHALBURG
Employees Worked With
Joe Caffrey
