Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
2,344 Reviews of Audi San Diego - Service Center
Sort by
August 28, 2019
Excellent service Thanks for Jeo he take care of everything i’m very happy with the service and i love the video Delon the technician send me it show all the details a Thanks for Jeo he take care of everything i’m very happy with the service and i love the video Delon the technician send me it show all the details also they follow up with me step by step And keep me update it with the process amazing Work More
by martinshamoon
Verified CustomerEmployees Worked With
Other Employees :
Manny Gastelum, Joyce Jung, Joe Caffrey
August 27, 2019
Amazing service I wanted to express how truly impressed I am every time I come in for service. Joe helped me this time and he was nothing short of incredible. It was I wanted to express how truly impressed I am every time I come in for service. Joe helped me this time and he was nothing short of incredible. It was a random appointment that was urgent and he not only was able to quickly help me but was accommodating under all circumstances. I continuously am satisfied every time I come in and the survey will most definitely reflect that. If there is someone else I can email or contact as well please let me know as I am so happy with the great Job Joe and audi has done with the vehicle. I used to drive a BMW and I literally switched due to the horrible customer service there. When I explain how good Audi is to family and friends they want to switch as well. More
by jabar1919
Employees Worked With
Joe Caffrey
August 27, 2019
friendly, fast, efficient friendly, fast, efficient, took time to explain to me about syncing my phone with GPS system on my 2018 Q5 and also advised re tech person to contact friendly, fast, efficient, took time to explain to me about syncing my phone with GPS system on my 2018 Q5 and also advised re tech person to contact for further help More
by BERGJERRI1
Employees Worked With
Damien Burton
August 27, 2019
40K and 50K service on my Audi 2017 Q3 Everyone was really helpful and friendly. Bit of a wait time to get my car after service was completed but was not a biggie at all. Everyone was really helpful and friendly. Bit of a wait time to get my car after service was completed but was not a biggie at all. More
by SCONNER40
Employees Worked With
August 26, 2019
30K maintenance I indicated that I would need a loaner car when I made and appointment online. I also sent an email to the service agent that I made the appointment w I indicated that I would need a loaner car when I made and appointment online. I also sent an email to the service agent that I made the appointment with and got a confirmation that he put a note for my request. But on the service day, my husband was told that they never received a loaner car request from me. Sounds like a communication between the service department and loaner car department needs to be improved. That's a little disappointed. More
by Lin2015
Employees Worked With
Scott Kealy
August 26, 2019
45K Maintenance The experience was awesome and George kept the communication open on expectations/timeliness, In addition, ensured I was comfortable and aware of cond The experience was awesome and George kept the communication open on expectations/timeliness, In addition, ensured I was comfortable and aware of condiments etc. The Audi personnel that greets you in the driveway are always exceptionally professional/kind/willing to assist. . More
by KKETRON
Employees Worked With
August 26, 2019
Schedule Service I brought in my car for a 45,000 standard service. I was able to wait while it was done. They said it would take 90 minutes and they completed it ah I brought in my car for a 45,000 standard service. I was able to wait while it was done. They said it would take 90 minutes and they completed it ahead of schedule. More
by jimseifert
Employees Worked With
Damien Burton
August 26, 2019
Oil change Got a small dent (looks like from another car door) after picking up the car but Damien has been really calming and helpful on getting it situated. Got a small dent (looks like from another car door) after picking up the car but Damien has been really calming and helpful on getting it situated. More
by MISSTAMMYWANG
Employees Worked With
Damien Burton
August 25, 2019
Not the best first experience I went for my first service for my car and I was asked if I wanted to wait or take a shuttle after I had a whole conversation with the person on the p I went for my first service for my car and I was asked if I wanted to wait or take a shuttle after I had a whole conversation with the person on the phone advising I needed a loaner car because my job requires it. After I reminded them that, I was told by my advisor that he will check on that but that a car is not available right away no matter what. I was under the impression that I made a reservation for a reason, but I guess Audi doesn’t see it that way. Once I get to the car rental window I was told I had no reservation. The guy argued with me I was not on the list and that they didn’t have a car. I was already frustrated and late to work at this point so I think my frustration showed and I explained to the representative that the girl on the phone told me a car would be ready for me but that she was also new and she was trying to make sure to do everything correct. The car loaner representative finally said just sign these papers and took me outside to choose a car after he told me he had no cars left which was clearly a lie. Also the advisor reminded me that the service included a car wash and it seems as though my car was splashed with water and that’s it. Overall, my first service was horrible and it sucks because I bought a maintenance plan from Audi since I thought they were going to be amazing. I am regretting this purchase just a little to be honest. More
by ESTRADAO91
Employees Worked With
I don’t remember the representatives name
August 25, 2019
This Audi dealership always delivers high quality service Everything about the experience was positive. The only feedback is they were understaffed on the lot personnel and it took too long to get my car aft Everything about the experience was positive. The only feedback is they were understaffed on the lot personnel and it took too long to get my car after I paid. I spoke with service manager about it and he is working on staffing and training. More
by DSCHMIDT4
Employees Worked With
Manny Gastelum
