Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
2,344 Reviews of Audi San Diego - Service Center
Sort by
September 04, 2019
Very expensive for simple service. Save yourself the hassle. Despite calling well ahead and organising times, getting a quoted price for a regular oil change and being assured that this simple service could be c Despite calling well ahead and organising times, getting a quoted price for a regular oil change and being assured that this simple service could be completed in 2 hours. The experience was awkward and confusing. Especially when with children. My wife arrived at the allocated time, was initially greeted but then ignored until someone eventually came to assist her. Following an issue with confused booking information, and despite being assured that our car had been serviced at this Audi dealership before we purchased it, they could not find the Cars record from the VIN. I called this dealership prior to purchasing the vehicle to confirmed they had serviced it, to ensure continuity in maintenance. This was not the case, after discussing this at length they began to service the car almost 40 mins later than arranged. When the car was complete, 3 hours later and well past the time we needed to depart to meet the school pick up times, the final bill was over 3 times the quoted price. The only additional action applied was a bleed and refill of the brake lines. Any reasonable person would not be able to explain how changing brake fluid can cost twice the price of a basic oil change. The brakes were not even cleaned, as the vehicle still squeaks from the build up of brake dust. We were very hesitant of getting our Q7 serviced at the Audi Dealership as we knew we would pay more than from any other mechanic or service centre. Despite our concerns we had hoped that the Audi experience would offset the value for money. Sadly all our fears proved valid. This was an awkward, stressful and expensive oil change we will certainly never repeat. I honestly could never recommend both this dealership and the service Audi provides. Save yourself the cost and go to a local. More
by Stephen
Verified Customer
September 04, 2019
Excellent service We were from out of town and needed a tire replaced. We did have the replacement insurance. We were taken care of when we came in, they got it done We were from out of town and needed a tire replaced. We did have the replacement insurance. We were taken care of when we came in, they got it done in a timely manner and did all the paperwork to get it covered. Wonderful service! More
by markenhart
Employees Worked With
September 03, 2019
Service center call line needs improvement. I scheduled an appointment for my Q3 for 45K mile maintenance. Later, I wanted to add an additional service inspection for a concern with engine jumpi I scheduled an appointment for my Q3 for 45K mile maintenance. Later, I wanted to add an additional service inspection for a concern with engine jumping. I called the service center on 3 separate occasions and left a message with the receptionist. I never got a call back prior to my appointment time. They were able to add this additional service when I arrived however which was a relief. When I arrived, I also asked them to adjust the rear window washer sprayer. My service advisor Joe was very helpful, listened to my concerns, and got me in and out in 2 hours. They did an ABS cleaning which fixed a squealing issue I was having. Unfortunately, there were unable to find any issue with the engine they could fix and also did not fix my rear washer. Instead, the mechanic team recommended I spend over $2K on new breaks and rotors despite them not being due for replacement in case that might be the engine jump i was feeling. I hope they fix the customer service at the service center because as of now, you can not get through to anyone when calling their main number if you have any issues or questions. More
by nicolelschott
Employees Worked With
Joe Caffrey
September 03, 2019
met the expectations It was easy for me to set the appointment. Damien always returns my phone calls. He was also instrumental in finding a loaner car for that day. One It was easy for me to set the appointment. Damien always returns my phone calls. He was also instrumental in finding a loaner car for that day. One comment: I've requested the results of the alignment inspection prior to proceeding with the alignment, but did not get it. Instead received about 30" video with the tech saying something like "no problems with the suspension". More
by YELENASD
Employees Worked With
Damien Burton
September 03, 2019
Oil change Oil and windshield wiper change done in a timely manner while waiting. Waiting lounge area comfortable and well appointed with drinks and snacks. Ex Oil and windshield wiper change done in a timely manner while waiting. Waiting lounge area comfortable and well appointed with drinks and snacks. Excellent service as usual. More
by dlazar1
Employees Worked With
Brett Van Gompel
September 03, 2019
Audi Maintenance and minor dent repairs The guys at Audi Service of San Diego are very knowledgeable of Audi products. They are not at all pushy and explain things very thoroughly. Manny, The guys at Audi Service of San Diego are very knowledgeable of Audi products. They are not at all pushy and explain things very thoroughly. Manny, George, and Damien helped me. They rock! They were very friendly and dealt with heavy crowds and tight schedules to boot. I really like these guys and recommend them. Thanks for the great work! More
by CHRISTOPHER.LOBUS
Employees Worked With
Manny Gastelum, Damien Burton, George Saadeh
September 01, 2019
turbo repair I had just drove across country and blew a turbo 600 miles from San Diego. I expected to have delay getting car in for repair s but was able to drop I had just drove across country and blew a turbo 600 miles from San Diego. I expected to have delay getting car in for repair s but was able to drop it off that night. Turbo replaced and back up and running in 4 days! More
by RICKDREHER
Employees Worked With
Manny Gastelum
September 01, 2019
Great service from the pros at SD Audi. It is always an excellent experience at Audi San Diego. Quick and professional help all all levels, leasing, service, etc. It is also a pleasant wait It is always an excellent experience at Audi San Diego. Quick and professional help all all levels, leasing, service, etc. It is also a pleasant waiting area with good WiFi and beverages so I can keep working while waiting at the shop. The cars are nice too! More
by ERNIE.VILLAFRANCA
Employees Worked With
Other Employees :
Scott Kealy, Rosalina Caballero, Joe Caffrey
September 01, 2019
Great service from Damien and the Audi technical team! Thorough and persistent troubleshooting of a technical issue, expeditious parts order, and repair were executed in a caring and professional manner. Thorough and persistent troubleshooting of a technical issue, expeditious parts order, and repair were executed in a caring and professional manner. Damien went out of his way to keep me updated and recommended courses of action. Audi of San Diego really cares about its customers, and it shows! More
by Alfaguy
Employees Worked With
Scott Kealy, Damien Burton
August 31, 2019
Great service from Scott. Great personal service as always. The problem was diagnosed quickly while I waited and I was provided a loaner during the repair. It was fixing a re Great personal service as always. The problem was diagnosed quickly while I waited and I was provided a loaner during the repair. It was fixing a recalled item, so no charge, which is always a nice surprise. More
by TARADTX
Employees Worked With
Scott Kealy
