Audi San Diego - Service Center

Okay……so I planned this oil change/service more than a month in advance because I knew that they were going to give me a rental car. I also had personal things happening in my life and the service on the month in advance because I knew that they were going to give me a rental car. I also had personal things happening in my life and the service on the car could wait. Upon arriving to my “scheduled appointment” I was told to wait for my assigned service representative Gustavo. I patiently waited and he was very nice and to the point. He got the paperwork filled out quickly and on my way to get the rental car with the next service specialist. This guy was rather bland but whatever…I did mention to him that I was wanting to know if they had any Q4s or similar available because I am looking at my options for a new car. He was abrupt in telling me that they only had an A3 and my choices were black or white. He drove the car over to me in the service area and the first thing I noticed was how dirty the car was. I was in a rush to get to work and figured it was something minor but on second thought I’ve received better service at smaller dealerships. So I contacted Gustavo explained the dirty car situation and also not being happy in a significantly lower model car and if I could exchange. He mentioned that it was wrong for them to send me off in a dirty car and that he would work on exchanging me. I still felt like there was a lack in customer service so I asked to speak to a supervisor. The supervisor (don’t remember his name) spoke to me and said that they don’t hold cars even though they are anticipating appointments for those clients needing rentals. That also did not make sense to me. I didn’t like his attitude and how he basically said there was nothing he could do for me and nor did he apologize. I called back to speak with his supervisor and this is where things went WAY OFF!!! This Shannon guy listened to me but told me he was doing the best he could to accommodate me. I explained that I wasn’t asking for freebies but I did want compensation. He asked how he could further help me and I did say “I don’t know a credit of some sort? An oil change” so maybe I was looking for a freebie but honestly it was the principle. He stated that he did not feel their mistake was $300 worthy, he said he would do $100, I said okay. Then he has the audacity to say the following “this is out of the ordinary because most of our customers don’t ask for handouts or discounts because money isn’t an issue for them.” I about lost my mind!!! My financial situation has absolutely nothing to do with how I was being treated!!! And he was extremely unprofessional for even saying anything that has to do with anyone’s financial situation!!! I’m driving an Audi A6, making the payments and can afford to service my car!!! What I don’t need is you to compare me to anyone else and say that “normal clients or most clients don’t ask for free stuff. Well guess what times have changed and I felt an injustice and yes a credit of any sort felt justified!!! More

Able to make appointments on-line and request loaner vehicle. Greeted promptly when I arrived and acknowledged by service rep. Services to be performed were explained and estimated time of completion. vehicle. Greeted promptly when I arrived and acknowledged by service rep. Services to be performed were explained and estimated time of completion. Was escorted and greeted by rental rep and process was very easy. Appreciate the video of work performed on vehicle. Communication was efficient via text messages. Customer service and maintenance performed exceeded my expectations!!! More

Great service and responsive. it was really quick and easy to deal with. I recommend it was really quick and easy to deal with. I recommend More

I've been going to Audi San Diego since 2001, first with my S4, then with my S5, and now with my RS6. Great service. my S4, then with my S5, and now with my RS6. Great service. More

Purchase experience with Mario in June 2022 was outstanding. Both of my annual service appts have been wonderful and exceeded expectations. Bravo to this dealership for sales and service! outstanding. Both of my annual service appts have been wonderful and exceeded expectations. Bravo to this dealership for sales and service! More

Great customer services, they provide Uber, a place to stay there with snacks, gives you the car washed, and the advisor was great. stay there with snacks, gives you the car washed, and the advisor was great. More

Very Good, very good,very good,very good,very goodvery good,very good, very good+ good,very good, very good+ More

Excellent customer service from the moment my vehicle entered service with my service advisor Daniel, Isaiah whom I checked out my loaner car till my car was ready for pick up. entered service with my service advisor Daniel, Isaiah whom I checked out my loaner car till my car was ready for pick up. More

Excellent service department. Mr. Robert Mendoza treated us very professionally and provided fast service for us. Mr. Robert Mendoza treated us very professionally and provided fast service for us. More