Audi San Diego

Promt Service Can count on friendliness, customer service, and quality of work, but wish it cost less. It may be time for a new car with the cost of future service. Can count on friendliness, customer service, and quality of work, but wish it cost less. It may be time for a new car with the cost of future service. More

Helpful Staff In general, I am satisfied with the experience. One recommendation that comes to my mind is having more options on the exterior color. More than 90% o In general, I am satisfied with the experience. One recommendation that comes to my mind is having more options on the exterior color. More than 90% of the choices are black, white, and silver (gray). More

Quick repair job Check-in wait time was minimal considering there were a few people ahead of me. My repair/replacement took only about half an hour. The whole staff Check-in wait time was minimal considering there were a few people ahead of me. My repair/replacement took only about half an hour. The whole staff were friendly and professional. More

Always consistent Since buying our first and only ( so far) Audi in 2019, I have marveled at their hospitality and professional workmanship. Thank you for the many yea Since buying our first and only ( so far) Audi in 2019, I have marveled at their hospitality and professional workmanship. Thank you for the many years of top of the line expertise and courtesy to us. I usually work with Brett Van Gomple who is beyond wonderful but this time I found myself in the hands of Manny. Once again courtesy and expertise in customer care were at the forefront of my experience. Thank you Audi San Diego. I always know my car and concerns are listened to and cared about. Excellent workmanship too! More

Loaner Car and Service took too long I called for the service appointment and I asked to confirm me a date when I would be guaranteed an loaner car, the date was confirmed for approximate I called for the service appointment and I asked to confirm me a date when I would be guaranteed an loaner car, the date was confirmed for approximately a month from when I called. When I got to my service appointment the service rep wasn’t available, the lady who helped me was really nice. They explained that there was no loaner car for me. They sent me on Lyft to an appointment I had and then I had to come back with another Lyft to the dealership. All the time wasted is not cool. If I buy an e luxury car I should get a loaner. If someone buys an inexpensive Audi they should be first come first serve. I will return back to BMW where they have clear policies. In terms of service they took more than a week because supposedly the link to Audi in Germany was bad and couldn’t do the update. More

Usually the experience is flawless, but this time, George was on vacation, and nobody called me to update me on status, or to let me know it was finished. When I called there was confusion over the notes. Th was on vacation, and nobody called me to update me on status, or to let me know it was finished. When I called there was confusion over the notes. They had my car for 7 days. I did have a rental car but I had to call twice - just wasn’t the great service I usually get. More

Car Repair The whole process from start to finish was easy. I was greeted promptly and was in and out in 30 minutes. Scott helped me with the loaner car and comm The whole process from start to finish was easy. I was greeted promptly and was in and out in 30 minutes. Scott helped me with the loaner car and communicated later in the day the estimate for the repair. Everyone was friendly and helpful! More

Seemless experience. I'm very happy with my CPO A4. Gino is always a pleasure to deal with. He asked all the right questions to understand my scenario and quickly laid out the options. We met on Sunday Gino is always a pleasure to deal with. He asked all the right questions to understand my scenario and quickly laid out the options. We met on Sunday and I went back on Monday to turn in my lease and sign the paperwork for my new CPO A4. More

My wife and I had an excellent experience. We are very happy with our new Audi E Tron. Anthony was an extremely knowledgeable and very helpful sales representative. happy with our new Audi E Tron. Anthony was an extremely knowledgeable and very helpful sales representative. More

Overall great experience. Only issue is with the stargardgps.com purchased. It has been two weeks and have yet been able to use it. Sales and finance were amazing. Thank you for the help. stargardgps.com purchased. It has been two weeks and have yet been able to use it. Sales and finance were amazing. Thank you for the help. More