Audi San Diego

Loaner Car and Service took too long I called for the service appointment and I asked to confirm me a date when I would be guaranteed an loaner car, the date was confirmed for approximate I called for the service appointment and I asked to confirm me a date when I would be guaranteed an loaner car, the date was confirmed for approximately a month from when I called. When I got to my service appointment the service rep wasn’t available, the lady who helped me was really nice. They explained that there was no loaner car for me. They sent me on Lyft to an appointment I had and then I had to come back with another Lyft to the dealership. All the time wasted is not cool. If I buy an e luxury car I should get a loaner. If someone buys an inexpensive Audi they should be first come first serve. I will return back to BMW where they have clear policies. In terms of service they took more than a week because supposedly the link to Audi in Germany was bad and couldn’t do the update. More

Helpful Staff In general, I am satisfied with the experience. One recommendation that comes to my mind is having more options on the exterior color. More than 90% o In general, I am satisfied with the experience. One recommendation that comes to my mind is having more options on the exterior color. More than 90% of the choices are black, white, and silver (gray). More

Quick repair job Check-in wait time was minimal considering there were a few people ahead of me. My repair/replacement took only about half an hour. The whole staff Check-in wait time was minimal considering there were a few people ahead of me. My repair/replacement took only about half an hour. The whole staff were friendly and professional. More

Always consistent Since buying our first and only ( so far) Audi in 2019, I have marveled at their hospitality and professional workmanship. Thank you for the many yea Since buying our first and only ( so far) Audi in 2019, I have marveled at their hospitality and professional workmanship. Thank you for the many years of top of the line expertise and courtesy to us. I usually work with Brett Van Gomple who is beyond wonderful but this time I found myself in the hands of Manny. Once again courtesy and expertise in customer care were at the forefront of my experience. Thank you Audi San Diego. I always know my car and concerns are listened to and cared about. Excellent workmanship too! More

Usually the experience is flawless, but this time, George was on vacation, and nobody called me to update me on status, or to let me know it was finished. When I called there was confusion over the notes. Th was on vacation, and nobody called me to update me on status, or to let me know it was finished. When I called there was confusion over the notes. They had my car for 7 days. I did have a rental car but I had to call twice - just wasn’t the great service I usually get. More

Car Repair The whole process from start to finish was easy. I was greeted promptly and was in and out in 30 minutes. Scott helped me with the loaner car and comm The whole process from start to finish was easy. I was greeted promptly and was in and out in 30 minutes. Scott helped me with the loaner car and communicated later in the day the estimate for the repair. Everyone was friendly and helpful! More

Seemless experience. I'm very happy with my CPO A4. Gino is always a pleasure to deal with. He asked all the right questions to understand my scenario and quickly laid out the options. We met on Sunday Gino is always a pleasure to deal with. He asked all the right questions to understand my scenario and quickly laid out the options. We met on Sunday and I went back on Monday to turn in my lease and sign the paperwork for my new CPO A4. More

My wife and I had an excellent experience. We are very happy with our new Audi E Tron. Anthony was an extremely knowledgeable and very helpful sales representative. happy with our new Audi E Tron. Anthony was an extremely knowledgeable and very helpful sales representative. More

Overall great experience. Only issue is with the stargardgps.com purchased. It has been two weeks and have yet been able to use it. Sales and finance were amazing. Thank you for the help. stargardgps.com purchased. It has been two weeks and have yet been able to use it. Sales and finance were amazing. Thank you for the help. More

Ferduke Martinez provided my girlfriend and I with excellent service. We walked in without any appointments and no other sales persons came to assist. Ferduke kindly allowed us to test drive two diffe excellent service. We walked in without any appointments and no other sales persons came to assist. Ferduke kindly allowed us to test drive two different cars. Unfortunately it was not what we were looking for and there was no pressure. We actually came back the week after to view a car that had just arrived on the lot. Long story short it was the car we wanted and Ferduke was very helpful through the process. There was no high pressure sales tactic and the entire transaction took a lot less time than expected. Dealerships are not inherently bad and unfortunately many come with terrible reviews. I hope Ferduke will provide excellent sales service and support for many other customers in the future. He went above and beyond for my girlfriend in getting her what she wanted and the price was very fair. I have no problem coming back again and working with Ferduke again. More