Audi San Diego

Audi all the way Their service was good, they didn't vacuum the inside of my car. So I decided to clean it and they came up to me and asked if I needed help. I mean ov Their service was good, they didn't vacuum the inside of my car. So I decided to clean it and they came up to me and asked if I needed help. I mean overall great customer service, maybe upper management isn't as great, but the employees are working with what they got. Yeah, I observed all of that, I have had many experiences with bad management and therefore I noticed it very clearly. More

Communication is key! I took my car in for a recall repair of the front driver, and front passenger airbags, based on letters I had received from Audi. I confirmed before I took my car in for a recall repair of the front driver, and front passenger airbags, based on letters I had received from Audi. I confirmed before my appointment that the airbags were in stock. The reason I confirmed by phone that the parts were in stock before my appointment, is because I had previously scheduled an airbag replacement appointment, scheduled the time out of my and my husband’s schedule, as I had him follow me to pick me up. When I got there, I learned that the airbag was not in stock, which was a waste of both our times. This time, as I arrived, I confirmed that both airbag parts were in stock, I chose to wait for the repair. A couple of recommendations were made, and I agreed to 2 of them. When the car was ready, I learned that only one airbag had been replaced, as the other was not in stock. Very disappointed. I was also disappointed that due to miscommunication, only 1 of the 2 recommended repairs were done during my last visit. As a result, I now have to wait until the second airbag is in stock and schedule the second recommended repair at that time. This is very discouraging and could all have been avoided. On the up-side, Manny did offer to Uber me home & back while the recommended repairs were done, since this was not part of the wait-time I had allotted for the airbag replacements. More

Amazing Service Came in after the service center was closed to pick up my car and Don over in sales was able to find the keys to my car and complete the transaction f Came in after the service center was closed to pick up my car and Don over in sales was able to find the keys to my car and complete the transaction for me. This saved me the hassle of coming back at a later date! In addition, Damien was extremely friendly and willing to go above and beyond to make sure that my experience was nothing short of exceptional. Would highly recommend. More

65k mile service Smooth in n out experience. Had to change front brake pads and rear wiper blades I was well informed before hand and serviced was performed at best p Smooth in n out experience. Had to change front brake pads and rear wiper blades I was well informed before hand and serviced was performed at best price. Rental car paperwork took most ofthe time which was annoying. More

Recall completion Service center is excellent but hourly rate is prohibitive for me use it compared to other mechanics. Location of Audi SD is not convenient for me. Service center is excellent but hourly rate is prohibitive for me use it compared to other mechanics. Location of Audi SD is not convenient for me. More

Great service Every time I bring my car in for maintenance, the staff is always friendly and very helpful, especially Damien. Thank you for your help as always. Every time I bring my car in for maintenance, the staff is always friendly and very helpful, especially Damien. Thank you for your help as always. More