Audi San Diego

Better Communication Needed I took my car in for service, as well as for a problem with my convertible top not going down. Dropped it off on a Tuesday and did not get it back unt I took my car in for service, as well as for a problem with my convertible top not going down. Dropped it off on a Tuesday and did not get it back until Saturday. They said they would call to let us know what was going on, but we had to call every day to get an update. Each time we called, we were told that they had not yet figured out the problem and that someone would call us back later that day. Each time, no one called later that day and we would call again the next day asking for a status update- same result. While the service staff was very polite, it would have been nice to have someone checking in every day, letting us know what was going on. 4.5 days without my car was challenging, and no offer/question about whether or not I needed a loaner. More

Service experience thus far! Excellent service. I originally did not buy my Audi from this dealership, and still I was treated very personably. Nacho, my designated service repre Excellent service. I originally did not buy my Audi from this dealership, and still I was treated very personably. Nacho, my designated service representative, is super friendly, attentive to details such as calling back to communicate progress, overall very efficient. I haven't had the same experience with the other service representatives...still, the place deserves a 5-stars. More

Excellent service professionals Have been going to this dealership for a few years now, and always get attentive, professional, friendly and courteous service consistently. Always k Have been going to this dealership for a few years now, and always get attentive, professional, friendly and courteous service consistently. Always keep you informed and take care of issues in a timely manner. Though I have another dealership nearer to me, I prefer driving much farther to this one only because of the pleasant, friendly and helpful attitude of the service professionals at this dealership. Everyone is knowledgeable and professional, but George Gushulak has been exceptional. More

Great Service! Every time I take my car into the dealership to get it serviced the staff is extremely personable and efficient. They always make sure you have a real Every time I take my car into the dealership to get it serviced the staff is extremely personable and efficient. They always make sure you have a realistic timeline and that you are comfortable with the process and if you decide to stay and wait that you are comfortable at the dealership. I typically work with Damien and he is the best. He couldn't be nicer while making sure I have everything I need. More

Awesome Service Took my 2015 Audi A4 to get the 35K service done. Jerald was great to work with. He wrote down the things I wanted checked on the car and made sure he Took my 2015 Audi A4 to get the 35K service done. Jerald was great to work with. He wrote down the things I wanted checked on the car and made sure he understood my concerns. I really appreciated that he was very thorough. He called me when the car was done being serviced and explained everything. Thanks to the awesome mechanics who serviced my car and to Jerald for the great customer service. More

Always Professional and Friendly Scott assisted both me and my husband with our Q5 service requests. Always professional and friendly! We will see you at our next service visit in Scott assisted both me and my husband with our Q5 service requests. Always professional and friendly! We will see you at our next service visit in December. Thank you! More

Great Service No matter who I end up dealing with, the advisors always take care of me in a prompt, professional manner. Always appreciated, keep up the great work. No matter who I end up dealing with, the advisors always take care of me in a prompt, professional manner. Always appreciated, keep up the great work. More

Excellent Service! Thanks Brett! Brett is always honest, straightforward, professional and has great communication. I always get amazing service at this dealership. I wouldn't go anyw Brett is always honest, straightforward, professional and has great communication. I always get amazing service at this dealership. I wouldn't go anywhere else to get my car serviced. More

45k checkup Everyone I dealt was friendly and wanting to help. Very professional. Facilities were clean and pleasant. Numerous beverage choices. Service was p Everyone I dealt was friendly and wanting to help. Very professional. Facilities were clean and pleasant. Numerous beverage choices. Service was provided in a timely manner. More

Awesome service Active duty military and has to transfer to japan on short notice. The military would not ship my vehicle unless the recall was fixed on the vehicle. Active duty military and has to transfer to japan on short notice. The military would not ship my vehicle unless the recall was fixed on the vehicle. They took care of the recall on my vehicle in hours. Customer service towards military and my needs were exceptional. More