Audi San Diego

Best Audi dealership in California Audi San Diego's service department is seriously the best place to go for great customer service, regular updates on your car, and getting you in and Audi San Diego's service department is seriously the best place to go for great customer service, regular updates on your car, and getting you in and out in a timely manner. I won't take my Q5 anywhere else but Audi San Diego. This is the only place where I actually look forward to getting my car serviced. Never had to wait more than 10 minutes for a loaner on the busiest of days. Their lounge is top notch with all the essentials and then some. Brett has been my service representative for years now and is always friendly and open in communication when it comes to unforeseen issues or recalls. They are highly engaged in the work they do and really pay attention to the needs of each appointment they have. You can tell these guys really care, and do their job phenomenally. More

Audi San Diego...a great dealership! The service Department is top notch. These guys really care about serving the customer and making things right. Unforeseen issues arise when troublesh The service Department is top notch. These guys really care about serving the customer and making things right. Unforeseen issues arise when troubleshooting and servicing vehicles, but my service adviser George Gushulak has always gone the extra mile with me. I live in Arizona, but I won’t take my A5 anywhere else but Audi San Diego. More

Better Communication Needed I took my car in for service, as well as for a problem with my convertible top not going down. Dropped it off on a Tuesday and did not get it back unt I took my car in for service, as well as for a problem with my convertible top not going down. Dropped it off on a Tuesday and did not get it back until Saturday. They said they would call to let us know what was going on, but we had to call every day to get an update. Each time we called, we were told that they had not yet figured out the problem and that someone would call us back later that day. Each time, no one called later that day and we would call again the next day asking for a status update- same result. While the service staff was very polite, it would have been nice to have someone checking in every day, letting us know what was going on. 4.5 days without my car was challenging, and no offer/question about whether or not I needed a loaner. More

Service experience thus far! Excellent service. I originally did not buy my Audi from this dealership, and still I was treated very personably. Nacho, my designated service repre Excellent service. I originally did not buy my Audi from this dealership, and still I was treated very personably. Nacho, my designated service representative, is super friendly, attentive to details such as calling back to communicate progress, overall very efficient. I haven't had the same experience with the other service representatives...still, the place deserves a 5-stars. More

Excellent service professionals Have been going to this dealership for a few years now, and always get attentive, professional, friendly and courteous service consistently. Always k Have been going to this dealership for a few years now, and always get attentive, professional, friendly and courteous service consistently. Always keep you informed and take care of issues in a timely manner. Though I have another dealership nearer to me, I prefer driving much farther to this one only because of the pleasant, friendly and helpful attitude of the service professionals at this dealership. Everyone is knowledgeable and professional, but George Gushulak has been exceptional. More

Excellent Service Everyone was friendly, helpful and appreciative of my business. Had a little hiccup with loaner car but it resolved immediately and a solution was Everyone was friendly, helpful and appreciative of my business. Had a little hiccup with loaner car but it resolved immediately and a solution was found. Thank you. More

Repair engine error code Engine error appeared on dash panel indicating possible issue with emissions system. Called for an appointment, which was set up for the next day. C Engine error appeared on dash panel indicating possible issue with emissions system. Called for an appointment, which was set up for the next day. Car delivered, fixed that day (faulty O2 sensor). Car was washed and ready for delivery when promised. Well done. More

Oil Change while waiting I had my my oil changed and brake fluid serviced while I waited at the dealership. The got my SQ5 service and turned around in the time frame that the I had my my oil changed and brake fluid serviced while I waited at the dealership. The got my SQ5 service and turned around in the time frame that they said. Brett was very professional and help with the questions that I had. Thank you. More

Great Service! Every time I take my car into the dealership to get it serviced the staff is extremely personable and efficient. They always make sure you have a real Every time I take my car into the dealership to get it serviced the staff is extremely personable and efficient. They always make sure you have a realistic timeline and that you are comfortable with the process and if you decide to stay and wait that you are comfortable at the dealership. I typically work with Damien and he is the best. He couldn't be nicer while making sure I have everything I need. More

Awesome Service Took my 2015 Audi A4 to get the 35K service done. Jerald was great to work with. He wrote down the things I wanted checked on the car and made sure he Took my 2015 Audi A4 to get the 35K service done. Jerald was great to work with. He wrote down the things I wanted checked on the car and made sure he understood my concerns. I really appreciated that he was very thorough. He called me when the car was done being serviced and explained everything. Thanks to the awesome mechanics who serviced my car and to Jerald for the great customer service. More