Audi San Diego

S3 20K Mile Service Regular service scheduled. Everything was on time and the loaner car was excellent. Estimated length of time to complete service was 2 hours and tha Regular service scheduled. Everything was on time and the loaner car was excellent. Estimated length of time to complete service was 2 hours and that is exactly how long it took! More

Average Service - Still room to be Great While this dealership provided average service, there is still room to be great. Unforutantely, the service rep initially pulled up the wrong acco While this dealership provided average service, there is still room to be great. Unforutantely, the service rep initially pulled up the wrong account information based on the VIN # he wrote down and after asking if he was 100% sure there were no recalls, (despite my belief there were 2 and challenging) he realized he had pulled up the incorrect account. The service representative had then indicated he would give a call by NOON PST (dropped vehicle off at 9:45 am). At 2:30 PM they called back and said the vehicle was ready despite an earlier acknowledgement they were going to call prior to proceeding. After recognizing this, they indicated that the mechanic(?) did not correctly write their notes down and he would follow up and call back with more info. When the information was confirmed, they called back confirming pickup time. With the dealer closing in an hour, it required me to drive 13 miles back to the dealer last minute whereas had they called at noon as previously discussed it would have saved me the extra time and miles. Separately, I had realized upon leaving at 10:00 am PST that the loander vehicle at 5/8 gas tank. Not sure if I had agreed to fill tank 100% I called Penny (loaner) to notify her of the tank. Unfortunately, I called twice and left voicemails both times requesting for a call back. I did not receive. Overall - average service. Give the elite image of Audi and based on previous experience with other Audi locations, I believe there is still room to be great. More

Great Service Dropped my Q3 off for regular maintenance with Jerald, who was a pleasure to work with. He was honest and extremely helpful answering my questions as Dropped my Q3 off for regular maintenance with Jerald, who was a pleasure to work with. He was honest and extremely helpful answering my questions as well as explained everything the team did during the routine maintenance. More

Great experience. They went above and beyond. I had a couple of minor issues and they took care of it with no problems. Very happy with this dealer. I would recommend to friends. I had a couple of minor issues and they took care of it with no problems. Very happy with this dealer. I would recommend to friends. More

Audi San Diego...a great dealership! The service Department is top notch. These guys really care about serving the customer and making things right. Unforeseen issues arise when troublesh The service Department is top notch. These guys really care about serving the customer and making things right. Unforeseen issues arise when troubleshooting and servicing vehicles, but my service adviser George Gushulak has always gone the extra mile with me. I live in Arizona, but I won’t take my A5 anywhere else but Audi San Diego. More

Friendly quick and Easy From the moment I arrived I encountered friendly and happy staff Brett assisted me and I was with my son and we did not really wait a long time when From the moment I arrived I encountered friendly and happy staff Brett assisted me and I was with my son and we did not really wait a long time when the car was ready Brett came and found us it was over all a Great experience and it did not take a long time Thanks to all of your team More

Best Audi dealership in California Audi San Diego's service department is seriously the best place to go for great customer service, regular updates on your car, and getting you in and Audi San Diego's service department is seriously the best place to go for great customer service, regular updates on your car, and getting you in and out in a timely manner. I won't take my Q5 anywhere else but Audi San Diego. This is the only place where I actually look forward to getting my car serviced. Never had to wait more than 10 minutes for a loaner on the busiest of days. Their lounge is top notch with all the essentials and then some. Brett has been my service representative for years now and is always friendly and open in communication when it comes to unforeseen issues or recalls. They are highly engaged in the work they do and really pay attention to the needs of each appointment they have. You can tell these guys really care, and do their job phenomenally. More

Excellent Service Everyone was friendly, helpful and appreciative of my business. Had a little hiccup with loaner car but it resolved immediately and a solution was Everyone was friendly, helpful and appreciative of my business. Had a little hiccup with loaner car but it resolved immediately and a solution was found. Thank you. More

Repair engine error code Engine error appeared on dash panel indicating possible issue with emissions system. Called for an appointment, which was set up for the next day. C Engine error appeared on dash panel indicating possible issue with emissions system. Called for an appointment, which was set up for the next day. Car delivered, fixed that day (faulty O2 sensor). Car was washed and ready for delivery when promised. Well done. More

Oil Change while waiting I had my my oil changed and brake fluid serviced while I waited at the dealership. The got my SQ5 service and turned around in the time frame that the I had my my oil changed and brake fluid serviced while I waited at the dealership. The got my SQ5 service and turned around in the time frame that they said. Brett was very professional and help with the questions that I had. Thank you. More