Audi San Diego

Fast accurate friendly Scott was very nice explained the service and needs of car friendly and helpful. Car was not washed properly tires and inside we’re not cleaned Scott was very nice explained the service and needs of car friendly and helpful. Car was not washed properly tires and inside we’re not cleaned More

I enjoy coming here! Brett is a great service advisor. It’s very easy to bring in your car for service. I like getting the brand new loaner cars to drive. It’s a very enjo Brett is a great service advisor. It’s very easy to bring in your car for service. I like getting the brand new loaner cars to drive. It’s a very enjoyable way of test driving the new cars The last two loaner cars needed the inside of the windshield cleaned but that is pretty standard of all rental cars. I feel like that never gets cleaned often enough More

Maintenance was easy and done within a day Damien made sure he explained everything clear for us to understand our maintenance and other issues that were found. Overall our experience was very Damien made sure he explained everything clear for us to understand our maintenance and other issues that were found. Overall our experience was very good and are very happy with our car More

Oil change service I brought up the competive pricing Carlsbad Audi offers for an LOF and glad George was able to match that price for me to keep me happy I brought up the competive pricing Carlsbad Audi offers for an LOF and glad George was able to match that price for me to keep me happy More

Jerald knows customer service! We’ve had several issues with the service department in the past, to the point where I’ve had to speak with the General Manager to voice my frustratio We’ve had several issues with the service department in the past, to the point where I’ve had to speak with the General Manager to voice my frustrations. We purchased Audi care and 3 for 1 services when we bought the car, so we know that we have to come back to this dealer for our service. The most recent time, there was a hiccup (again) but Jerald made us forget about all of our past issues. It was our first time having Jerald as our service advisor and will not go to anyone else going forward. He recognized the issue, and went over and above to rectify the situation and make us whole. We understand human mistakes happen, but Jerald is the epitome of top notch customer service and how to resolve issues. Thank you Jerald! Side note: I’ve worked with George in the past and had the worst experience. When my husband dropped off my car recently, George was condescending and did not listen to what my husband was dropping the car off for— which was probably why we had to deal with the issue again (which Jerald was able to fix!) More

Service The main reason for my visit was an oil change. Which they never performed after waiting 4.5 hours. Yes they replaced tires but the oil change was the The main reason for my visit was an oil change. Which they never performed after waiting 4.5 hours. Yes they replaced tires but the oil change was the prime service issue with flashing lights going off on my dashboard. More

45k Service 45K mile service for Audi A5. Very cooperative, easy to work with and very informative . On time and within budget … looked at other areas for me 45K mile service for Audi A5. Very cooperative, easy to work with and very informative . On time and within budget … looked at other areas for me More

Remote purchase and shipping not a compentancy In a time when vehicles are purchased over the internet, based on my experience, this dealer doesn't appear like they've sold a car to a remote buyer In a time when vehicles are purchased over the internet, based on my experience, this dealer doesn't appear like they've sold a car to a remote buyer before. The purchasing transactions were fine,..receiving the car another story. The car was to be shipped and a delivery date was established. First date came and went and was given an updated delivery only after calling to find out where the car was. 2nd commit date (a week later) was the same story. The delivery date comes and goes with no car. Now I asked for the auto transport contact info from San Diego Audi since they appeared to show little interest in making sure the car was actually delivered. The auto transport was just as incompetent. "what? the car wasn't delivered? We'll get right back to you.". No return call. The car finally arrives with minor damage (discovered after I washed the car). San Diego Audi response...it wasn't like that when it left here. Moral of the story...if you are looking for a dealer that is interested in a positive end to end experience and an incomparable customer experience you might try another dealer. More

great service excellent service, Came in for alignment,Greeted right away,Thank you Jerald Camacho for having everything in order and of course taking care of wife excellent service, Came in for alignment,Greeted right away,Thank you Jerald Camacho for having everything in order and of course taking care of wife car. More

Love Audi San Diego Thank you for making the process of turning in my lease and getting a new car so easy. I love my new A3! You guys are the best. Thank you for making the process of turning in my lease and getting a new car so easy. I love my new A3! You guys are the best. More