Audi San Diego

Good service , polite , honest , overall it was a good experience, pricing can be not so great but the service team did their best to help out , polite , honest , overall it was a good experience, pricing can be not so great but the service team did their best to help out More

Courteous and efficient. The service team is very friendly and efficient. They explain the service in detail and keep you up to-date while they have the car. In my opinion, The service team is very friendly and efficient. They explain the service in detail and keep you up to-date while they have the car. In my opinion, they go by the maintenance book, recommending only what's needed to keep the car is great operating condition, and nothing more. The sales team, likewise, is very friendly, professional and passionate about the Audi product and automobiles in general. My sales rep, Anthony Picozzi, is a car guy, He is beyond professional and courteous in the way he treats you, and is super-knowledgable about the Audi products. I find myself dropping in on him on occasion just to talk cars! More

Excellent Service Service staff are very knowledgeable and friendly. Check engine light came on while I was driving. Drop off car in the morning, was diagnosed to repla Service staff are very knowledgeable and friendly. Check engine light came on while I was driving. Drop off car in the morning, was diagnosed to replace booster sensor. Luckily the part was available so the problem was fixed the same day. Pleasantly surprised to receive a video text that shows the inspection of my car. More

Great Service The service personnel from the service writer to the technician were very friendly, professional, and helpful. The work done was of the highest qualit The service personnel from the service writer to the technician were very friendly, professional, and helpful. The work done was of the highest quality. This as good an experience as I have had dealing with automotive service. More

They had my car for 3 days just for annual service. My car was still filthy when I got it back. I have never had a good experience even the day we purchased the car it took 6 hours to even get it. You w My car was still filthy when I got it back. I have never had a good experience even the day we purchased the car it took 6 hours to even get it. You would have thought after spending $73,000 in cash the salesmen would have even bought us lunch. You are just a number coming through. More

Q5 emergency service My 2018 Q5 with 22,000 miles suddenly started overheating while I was driving home from work. By luck, I just happened to be driving by the Audi deal My 2018 Q5 with 22,000 miles suddenly started overheating while I was driving home from work. By luck, I just happened to be driving by the Audi dealership. I had recently had my car serviced, with Damien as the service rep. I went up to his desk, and he took charge of the problem. He got me a loaner vehicle, and the car was fixed within two days. He was very professional, competent, and friendly. I did not have to do anything other than drive off in the loaner, and drive back with the loaner. It was a pleasure to have him as my service rep. More

Audi Rocks! Don Bragg was excellent. He made the buying process super easy and helped me turn in my leased vehicle for a new one. The process was stress- free (no Don Bragg was excellent. He made the buying process super easy and helped me turn in my leased vehicle for a new one. The process was stress- free (no high pressure sales tactics at all). Don answered all of my questions and made the experience stress free. Gino was excellent via email. He sent me valuable information, answers questions and made it easy for me when I was ready to come in. Thanks guys! More

Quick & easy Amaechi and Rosalina were great to work with and really made the process as quick and easy as possible! The dealership provided a great experience. Amaechi and Rosalina were great to work with and really made the process as quick and easy as possible! The dealership provided a great experience. More

40k mile check up Brett, Joe and co-workers in the service center are amazing, as usual my experience was top notch! I would recommend Audi of San Diego to friends and Brett, Joe and co-workers in the service center are amazing, as usual my experience was top notch! I would recommend Audi of San Diego to friends and family. More

Very poor service for the price Paid over $1500 for brake work on the front two only. It seemed overpriced but went with it anyway. Now brakes are squealing crazy even after over a Paid over $1500 for brake work on the front two only. It seemed overpriced but went with it anyway. Now brakes are squealing crazy even after over a month of use. Followed break-in procedure as well as wen through multiple phases of brake cleaning. But no luck. Very frustrating to see an over priced brake work which was done poorly. Other Audi dealers also agreed on the steep price I was charged with. Regarding the suspension noise I complained, it was very audible but Audi SD marked it as no repro. Took it to the another dealership and they confirmed the noise on the same day I dropped it off. They figured it out and it was a defect in the rear left shock. Got it replaced under warranty and noise is not heard any more. On the day of drop off (scheduled drop off), there's no line but bunch of people waiting in random locations. Advisers randomly pick a customer to their desk asking "who was here first". A person who came after me was handled prior to my turn. On the day of car pick up, again took forever to talk to an adviser. Once I paid for the brake work, I had to wait for 20 minutes for my car to arrive. The delay they said was due to the car wash even though I called 30 minutes prior to the pick up. Once my car arrived, the car was not completely dried, and when I turned on the ignition, the check engine light came on. Turns out the gas cap was open. Overall, very poor experience and would never recommend Audi SD. Multiple colleagues at Qualcomm seems to agree as well when I shared my experience. More