Audi Rockville

Top class Service As usual Excellent service and communication This is my third Audi from this dealership Consistently excellent , loaner car clean and got me out As usual Excellent service and communication This is my third Audi from this dealership Consistently excellent , loaner car clean and got me out the door with minimum fuss More

Excellent experience all around I recently leased an S5 Sportback with help from Alex. I had been doing my research for a couple months and stopped by to see a particular model. Alex I recently leased an S5 Sportback with help from Alex. I had been doing my research for a couple months and stopped by to see a particular model. Alex offered an extremely thorough demo, a test drive that took me through all the performance areas and features, and an opportunity to have all of my questions addressed. The negotiation and purchase was extremely straightforward and Alex was transparent about everything and very fair. I had been dealing with other dealerships that were not offering the same experience and it was refreshing to walk away with what I felt was a very good deal. I highly recommend working with Alex. More

Joe Nowlin Buyer’s Experience Joe was an all around great salesman. He was personable, intelligent and trustworthy. I put emphasis an all three of those as he made purchasing a car Joe was an all around great salesman. He was personable, intelligent and trustworthy. I put emphasis an all three of those as he made purchasing a car comfortable and approachable. He made sure every detail was covered and clearly explained. More

Flawless Alex Max is very thorough and professional. Purchasing my car was a very easy transaction thanks to his assistance and undivided attention. Dealing Alex Max is very thorough and professional. Purchasing my car was a very easy transaction thanks to his assistance and undivided attention. Dealing with Rockville Audi is always a pleasure from start to finish as the staff makes sure that the customer is satisfied. As a three time repeat customer I very highly recommend buying from them and also having the vehicle serviced there. More

Great as always. It is always a pleasure dealing with the dealership. Everyone is willing to please and very polite and courteous. The staff is always very professiona It is always a pleasure dealing with the dealership. Everyone is willing to please and very polite and courteous. The staff is always very professional and I am so glad I own an Audi. More

Got my dream car! My experience was very good. Kenneth Chang contacted me in a very timely manner regarding my request about the car. He made the purchasing process e My experience was very good. Kenneth Chang contacted me in a very timely manner regarding my request about the car. He made the purchasing process easy even though it was a long-distance transaction. I drove up from North Carolina and upon arrival, Kenneth was able to get paperwork processed and I was on my way. Great job! More

Sales Experience Brian, the sales manager was incredibly helpful and responsive. Once we were all on the same page the process was painless, just took a little while t Brian, the sales manager was incredibly helpful and responsive. Once we were all on the same page the process was painless, just took a little while to get to that point. He helped Tae and I work through the areas of miscommunication. More

Excellent customer service! Drove in with a problem with my tire due to a pot hole and left with it fixed and my 10,000 service completed. Amazing because I was not on their sche Drove in with a problem with my tire due to a pot hole and left with it fixed and my 10,000 service completed. Amazing because I was not on their schedule. Great customer service!! More

Superb Performance Service Department has been and continues to be a SUPERB Facility, staffed with outstanding individuals. The Service Manager -- Mr. Nax Aaron -- has Service Department has been and continues to be a SUPERB Facility, staffed with outstanding individuals. The Service Manager -- Mr. Nax Aaron -- has been and is undoubtedly the Most Outstanding in the Fleet of Audi Dealers located in The National Capital Region (NCR). Mr. Aaron is assisted by a bevy of Service Consultants, which include Mr. Joel Mugisha. Mr. Mugisha kept me informed of my Vehicle status during my entire at Rockville Audi. Mr Mugisha explained the full process, which my vehicle had undergone at the Dealership. In the end, he explained all the processes, which were performed on my vehicle. Mr. Aaron, thank you. Please keep up the professionalism, the selection and training of your supporting staff -- the Service Comnsultants Mr. Mugisha, thank you and keep up your total explanation to the Clientele. More

Recent Purchase - You Have to Go to Joe Walked into Rockville Audi on June 9 with a few ideas of what I wanted to test drive. Joe introduced himself and we talked about my needs (commuting t Walked into Rockville Audi on June 9 with a few ideas of what I wanted to test drive. Joe introduced himself and we talked about my needs (commuting to work, second car for the family, etc.). My wife and 7 month old daughter were with me and Joe was extremely accommodating, offering drinks, snacks, and a private place for them when the baby became fussy. Joe never gave me the typical up-sell talk that I've had before. I really wanted a 2016 A3 and he never one suggested something more, like an A4 or S3. He is very knowledgeable about Audi cars, their warranties, the dealership, and the paperwork process. Total time in and out of the dealership, including test drive, financing, preparing the car, and all of the other paperwork was faster and still more thorough than any other dealership I've been to previously. I would buy from Joe and Rockville Audi again without hesitation. Oh, and as for the car, the A3 itself is fantastic. Rockville has a nice stock of cars and this one was in great shape. Drives well, handles well, fast, and comfortable. I chose the A3 over the BMW 320i, Acura ILX, and Lexus IS 250. More