Audi Rockville

New 2018 Q5 My husband and I had such a pleasant experience at Audi Rockville. Our sales rep, Chris Kutrumbis was knowledgeable and helpful throughout the entire My husband and I had such a pleasant experience at Audi Rockville. Our sales rep, Chris Kutrumbis was knowledgeable and helpful throughout the entire process. We came in early on a Friday morning after determining which vehicle we wanted. Chris had the vehicle ready for delivery, connected us with finance and we were on our way in our new 2018 Q5 in less than two hours. We are completely satisfied with our purchase and the dealership we chose to purchase from. We anticipate being repeat customers. More

Horrible Dealership This was the WORST car buying experience I've ever had in my life. Four weeks ago, I bought a used car from this dealership, and as soon as I took it This was the WORST car buying experience I've ever had in my life. Four weeks ago, I bought a used car from this dealership, and as soon as I took it off the lot. The car started giving me problems, and this dealership did nothing about it. It's filled with dishonest people. These are the people who give a horrible reputation to used car salesman. Here is what happened: After I bought the car, I realized that the windshield was cracked and the engine started to have serious problems. The car would hesitate at acceleration, and idle REALLY REALLY rough. The car would shake hysterically, and the rpm would fluctuate when I stopped at a red light. So I contacted the salesperson (her name is Jessica), and they told me to bring the car in so that they can take a look. I drove an hour and half, and dropped the car. Next day, they told me they had fixed it. I picked up the car, and was on my way to work. One hour later, as I was pulling out of a parking space, the check engine light started flashing, and the car DIED. Right after they told me that they had fixed the problems! Again, I took the car back! After two days, they returned the car back to me, and told me that they couldn't replicate the problems that I had even though the CHECK ENGINE LIGHT WAS STILL ON. They told me that they couldn't identify any problems with it. When I wanted to return the car to them, Jessica (the salesperson) told me that her manager would call me tomorrow. That was a week ago! I did not receive a call, of course. This is the service you get from this dealership. They duck your calls once you have a problem with your car. It is unacceptable and extremely frustrating! Now, I am stuck with a broken car that loses power when I stop at a red light. I will have to fix the car on my own, and probably have to sue them to get reimbursed. It's a huge headache. Bottom line is that you should STAY AWAY from these people at all costs. If you want good service, go somewhere else. In addition, I am not alone. You can check other reviews by sorting them by lowest rating. You will see a lot of other people who had numerous problems with this dealership. More

Easy and enjoyable experience My entire experience at Rockville Audi was easy and enjoyable thanks to Jessica and her excellent customer service skills. I came to Rockvilel Audi af My entire experience at Rockville Audi was easy and enjoyable thanks to Jessica and her excellent customer service skills. I came to Rockvilel Audi after visiting other dealerships around the area, and the thing that stood out the most was Jessica's easy going and calm personality. She was personable, knowledgeable, but wasn't pushy or persistent with a sales pitch. Another thing that set this dealership apart was that I was actually allowed to test drive the vehicle on highway instead of just taking it around the block. All of the previous dealerships and I mean ALL, just took me around the block and that was it. Having the opportunity to drive on various traffic pattern was really important to me and I'm glad Jessica suggested that before I had to even ask. Fast forward, I really loved the car, and made the final deal to purchase it, and the process from signing the papers to getting the keys were easy and efficient. My financial insitution was slow in getting the check to them and Jessica was kind enough to schedule the delivery of the vehicle before she had the physical check in her hand, to ensure I didn't have to wait any longer. She kept in constant touch and made me feel comfortable in this huge purchase pf my life. Thank you Jessica. More

Fair Experience eith sales and finance. Service Department was great! When I had to return for an extra key, very professional and courteous. Did not receive a call when my item arrived, ha Service Department was great! When I had to return for an extra key, very professional and courteous. Did not receive a call when my item arrived, had to call salesperson several times. I should have been contacted. More

A6 scheduled service Joe and Max are very attentive and professional. We’ve been servicing our cars there for years. Bought them there too. I wouldn’t consider a differen Joe and Max are very attentive and professional. We’ve been servicing our cars there for years. Bought them there too. I wouldn’t consider a different dealer for service. More

Top Notch Experience Elliot was informative, professional and curiosity, keeping close contact with us during the sale process. He was very helpful and knowledgeable, re Elliot was informative, professional and curiosity, keeping close contact with us during the sale process. He was very helpful and knowledgeable, regarding the vehicle, he took the time to get to know us and exactly what we were looking for. Rick was a dream to deal with in regards to financing. After visiting other dealerships in the area, his professionalism and transparency were top notch. I would differently recommend Rockville Audi for your new or used car needs. More

Best Audi Purchase Experience: Joey! Joey was very welcoming, extremely professional, and knowledgeable about all the vehicles at the dealership. He was very transparent when answering al Joey was very welcoming, extremely professional, and knowledgeable about all the vehicles at the dealership. He was very transparent when answering all my questions and concerns and worked hard to get the best deal for my trade in, Audi A3, which was also previously purchased at Rockville Audi. He didn’t stop there either, he made sure I got the price I wanted for my brand new 2019 Audi A5. I highly recommend Joe for anyone on the market for a new car! More

Exceptional Service Audi Rockville is expanding and as it rebuilds it’s Service area it has outfitted a new, very comfortable Customer Service area across the road. Every Audi Rockville is expanding and as it rebuilds it’s Service area it has outfitted a new, very comfortable Customer Service area across the road. Every amenity desirable. Made my choice of waiting while service was performed a good one. As always, the work was done well and the car was returned washed and cleaned. More

Excellent and Quick 10K miles service The 10K miles service has been done quick and done with excellent quality. Thank you! I will recommend this service center to my family and friends. The 10K miles service has been done quick and done with excellent quality. Thank you! I will recommend this service center to my family and friends. More

A+ Service Professional team , nice people delivering quality service. Good experience with the service performed on my car .... easy scheduling , knowledgeable Professional team , nice people delivering quality service. Good experience with the service performed on my car .... easy scheduling , knowledgeable service advisor and on time delivery. More