Audi Rockville

Kenneth was incredibly knowledgeable and responsive. He was thorough in his responses to all of the questions we had about Audi Q5. Thank you, Kenneth! was thorough in his responses to all of the questions we had about Audi Q5. Thank you, Kenneth! More

If there were 20 ⭐️ review to give this dealership I would,I drove and hour and half away to come here and joe And his team were very nice and patient with us and took very good cars of us and got us a would,I drove and hour and half away to come here and joe And his team were very nice and patient with us and took very good cars of us and got us approved even when I thought I wouldn’t approved, I’m very satisfied and happy that I came to this dealership and very happy to have joe as our sale advisor. Will definitely come back here and recommend all my friends and family. More

I came all the way from central Virginia to buy a car from Joe. He had just what I wanted at the best deal. The process was smooth and he went out of his way to accommodate me. As a single women car buyi from Joe. He had just what I wanted at the best deal. The process was smooth and he went out of his way to accommodate me. As a single women car buying can be intimidating, however, Joe made my worries disappear. If you’re in the market for an Audi do not buy until you have talked to Joe! More

Karl Pugh and Shawn Lee were exceptional in their service. It was a long day, but pleasant. I’ve bought several new vehicles and this buying experience was the most relaxed I’ve been. If I had one co service. It was a long day, but pleasant. I’ve bought several new vehicles and this buying experience was the most relaxed I’ve been. If I had one complaint it would be the long periods of waiting. Other than that this dealer is top notch. More

Jessica was AWESOME!!!! I needed a new vehicle and I wasn't sure what to purchase. After much research I wanted to test ride the Audi. Jessica was very helpful and patience I needed a new vehicle and I wasn't sure what to purchase. After much research I wanted to test ride the Audi. Jessica was very helpful and patience with me in my first impression of the Audi. On my test ride I decided that I was interested in purchasing the Audi A3 I was driving. I wanted to get my wife's opinion and she let me drive to her work to let her take a ride as well. Once I purchased my Audi Jessica went over all the features and showed us both how they work. I really feel Jessica did an awesome job. I would recommend her and Rockville Audi to my friends. THANK YOU JESSICA!!!!! Larry Tucker More

excellent service Rockville Audi met all my expectations. The entire staff was a pleasure to work with, I have been a customer for 7 years and counting Rockville Audi met all my expectations. The entire staff was a pleasure to work with, I have been a customer for 7 years and counting More

Awesome Experience with Audi Rockville I recently purchased a Q7. Jessica and Nick made it such a simple process. My wife and I had our first baby girl 3 days prior so my time was very limi I recently purchased a Q7. Jessica and Nick made it such a simple process. My wife and I had our first baby girl 3 days prior so my time was very limited. I came into the dealership one night...and was done in under an hour. I drove myself, not thinking it would close so quickly. We had the car detailed that night and Jessica personally drove the new Q7 to my house (in Chevy Chase!) that evening at 9pm...very impressive customer service! They also came to my house the next day to drop off winter mats and get my wife's wifi set up. Thank you guys! More

Slow sales process and inattentiveness to detail I chose this dealership because they were able to find the vehicle that I requested. Even though they were not the closest and a distance from my home I chose this dealership because they were able to find the vehicle that I requested. Even though they were not the closest and a distance from my home. Nick did a great job communicating pre my visit. He started the necessary paperwork to minimize time at the dealership. The front desk staff were quite welcoming and very helpful. The service tech was also very friendly and professional. The waiting area was nice with amenities like coffee and water. Overall, I am disappointed at the length of time I spent in the dealership during my purchase. Apparently there was a backup for the finance office. This was disappointing as I completed the necessary finance application before my visit. Furthermore, after communicating with my salesman that I already had financing to expedite the process, they continued to pull my credit report. To date there has been 8 inquiries on my credit report which is completely unacceptable. I had to lock my reports to stop the inquiries. Moreover, after I waited for 3 hours, when I received my brand new vehicle it was apparent that they rushed with the preparation. My top rails were not installed, they were left in boxes in the rear. There were sales flyers stuffed in the glove box along with other misc paper and trash. I had to wait more time for temporary tags to be installed. The owners manual was missing. I had to come back to get the racks installed and the technology components activated. Thus, this was not a pleasant experience from a customer service perspective. I waited patiently for hours and my vehicle was not professionally presented. For these reasons, I would not purchase again from this dealership. More

Fast Service, Good Price, Treated Me Like a Queen I got a flat tire on a highway at 9 p.m. at night. Audi Roadside Assistance came out and quickly changed my tire to my spare. The following evening, I I got a flat tire on a highway at 9 p.m. at night. Audi Roadside Assistance came out and quickly changed my tire to my spare. The following evening, I called Audi Service at about 7 p.m. Joe answered, and I talked to him about the need to patch my tire or get a new one. We arranged for me to drop it off at 8 a.m. the next morning. At the dealership, they quickly checked me in, sent me to the lounge, where I barely had time to take the first sip of my vanilla latte (from their coffee machine), when Joe came out to talk to me about the tire. He explained why we couldn't patch it, showed me the recommended tire to replace it, and the price. It had to be ordered but he thought he could fix it that same day. They then gave me a ride to work (I work within walking distance so I didn't want to get a loaner car), and later that day, my car was ready. I walked back to the dealership to pick it up after work. I waited maybe 10 mins to get it. While waiting, I paid for the service. When they walked me out to my car, it was warming up, stocked with a bottle of water for the ride home, and had been washed and cleaned inside. Joe was very nice, never made me feel uncomfortable nor did I ever feel like he was trying to take advantage of my lack of knowledge to sell me a service I didn't need (Toyota, I'm looking at you when I say this). Very please with my first experience with Audi Service! More

good service I dropped the car in the morning and after a couple of hours the car was ready. Good service. I recommend Audi Rockville for future service. I dropped the car in the morning and after a couple of hours the car was ready. Good service. I recommend Audi Rockville for future service. More