Audi Rockville

Clean, Friendly, and Professional Car Dealership. Most impressive presentation, fantastic attention to customers, forthright communication. Most appreciative of not getting the ‘hard sales pitch’. You kno impressive presentation, fantastic attention to customers, forthright communication. Most appreciative of not getting the ‘hard sales pitch’. You know you’re dealing with a ‘class act’ in all that work here More

Great Service. Great Price. Despite being satisfied with our current Audi dealer, we ventured more than 35 miles to Rockville Audi based on their on-line prices as well as good w Despite being satisfied with our current Audi dealer, we ventured more than 35 miles to Rockville Audi based on their on-line prices as well as good word of mouth related to service and reponsiveness. We were not disappointed and will likely be back for our next purchase. More

Excellent service from beginning to end. Nick was the sales person helping me and he was amazing! He was supportive, friendly, knowledgeable and professional the whole time. I can't say enough good thing sales person helping me and he was amazing! He was supportive, friendly, knowledgeable and professional the whole time. I can't say enough good thing about this dealership and Nick. I would 110% recommend Nick and Rockville AUDI to my family and friends! More

Nice people, sloppy execution I brought my 2016 A4 6-speed in for its 45K mile service and to replace a bad wheel bearing, which was covered under the CPO warranty. Scheduling, ch I brought my 2016 A4 6-speed in for its 45K mile service and to replace a bad wheel bearing, which was covered under the CPO warranty. Scheduling, checking in, and picking up the loaner vehicle all went smoothly. Between the Audi Care for the service and the warranty for the wheel bearing, I was feeling good. When I returned in the evening to pick up the car, I ran into issues. First, I was surprised to see an $85 deductible for the warranty work, which was not previously disclosed at any point. Additionally, there was a $53 charge for new windshield wipers, which was also never discussed. The service rep that was assisting me was understanding of my concerns and we sorted it out - I figured that I was good to go. However, when I drove the car off the lot, I turned on my wipers and only the driver's wiper was functioning. So I drove right back to the dealer and asked them to take a look at it. Apparently the wiper arm was not installed correctly and the fluid sprayers were completely out of whack. Spent another 20 minutes waiting for it to be fixed, which it ultimately was. My original service rep called the next day to apologize for the confusion with the charges. I was appreciative of that. When I asked about why the wipers were replaced, she explained that when the technician took the car out for a road test, the wiper "flew off the car" and needed to be replaced. I still think that that explanation sounds fishy because I've never seen or heard of a windshield wiper simply detaching from a vehicle like that. Furthermore, in looking at the service papers, the section pertaining to wipers said that nothing was wrong! I insisted that the service records be updated to reflect that the wiper "flew off" whilst in the dealer's custody and that it was subsequently improperly re-installed. The records have now been partially updated but still does not reflect that the wiper arm wasn't property installed. I'll probably continue to use Rockville Audi because it is a convenient location for me - but this was a sloppy performance all around. More

Rockville Audi service once again does a great job! Max (Service Manager) took great care, explained in detail the needs and had car ready. Excellent! (Service Manager) took great care, explained in detail the needs and had car ready. Excellent! More

Great dealership! The service is excellent and they always help you to make the best decision. They never pressure you to buy a car. Elliot and Bryan are amazing employees. always help you to make the best decision. They never pressure you to buy a car. Elliot and Bryan are amazing employees. More

I received excellent service. Melodie forward updates and pictures of the issue with my car. This was the first time I experienced rodents getting under the hood and chewing wires and foam. Unbelievable and pictures of the issue with my car. This was the first time I experienced rodents getting under the hood and chewing wires and foam. Unbelievable!! More

This is how Car buying should be Jessica Boac at Audi Rockville was a pleasure to work and communicate with during the purchase of my new car. I never felt pressured and always felt Jessica Boac at Audi Rockville was a pleasure to work and communicate with during the purchase of my new car. I never felt pressured and always felt welcomed at the store. Within a matter of seconds of my first visit, the front-desk staff were quick to address my needs. That was something I didn't experience at another Audi dealership. The lot, building, and cars always appear to be in the best of shape. I highly recommend Jessica Boac to any future customers in the area looking for a quality Audi product. More

Happy with my service! I brought my car in for a concern with my front left tire. My service rep explained the process and let me know when the service was complete. I was I brought my car in for a concern with my front left tire. My service rep explained the process and let me know when the service was complete. I was able to do my office work while I waited. I'm very happy with the results. More

This is how Car buying should be Julian and Shane where amazing. Every question answered and the focus on finding me the car I wanted. I am far from easy, however the customer servic Julian and Shane where amazing. Every question answered and the focus on finding me the car I wanted. I am far from easy, however the customer service was out standing. It almost felt it was to easy, based on my past experience. Julian took the time to go over every aspect of my new car even coming over to help with other questions I had and setting up my garage door . Shane was so awesome in the whole transaction. amazing team and Great job Rockville Audi WOW!!! More