Audi Rockville

I’ve had Porsche, Benz, BMW, Jaguar and Land Rover vehicles, in addition to my Etron GT. Without a doubt, the service team at Audi Rockville is the absolute worst. No one there seems to have a clue wh vehicles, in addition to my Etron GT. Without a doubt, the service team at Audi Rockville is the absolute worst. No one there seems to have a clue what they are doing. They promise things and don’t deliver. When I call to find out status, no one knows a thing. I’m left on hold for 15 minutes until I eventually hang up and call back. And this goes all the way to the top including the device manager and the GM of the dealership. I’m taking my Audi all the way to Chantilly versus ever having it touched by anyone at Audi Rockville ever again. If I could give negative stars, I would. Only time anyone in service seemed like they cared was when they suggested I buy 3 new tires and not just the one I needed. More

Outstanding sales team- Shane walked me through the entire process- super knowledgeable and no pressure. Entire process was quick and painless- CJ had all the final paperwork read to go and I was drivi entire process- super knowledgeable and no pressure. Entire process was quick and painless- CJ had all the final paperwork read to go and I was driving off in a beautiful car about an hour later. More

i had a dubious experience with dealership and salesman Sebastion. i purchased my A-5 prestige cabriolet over the telephone bc im in Ala. i received a total of 3 different sales purchase agreements - not Sebastion. i purchased my A-5 prestige cabriolet over the telephone bc im in Ala. i received a total of 3 different sales purchase agreements - not bc i changed downpymnt or models it was confusing to me (im 75) Sebastion apologized at least 6-8 times for different things. i believe i was correcting him or pointing out mistakes ? anyhow my car supposedly had 12 miles on the speed odometer when i purchased it. when i rec'd it - last Fri night (9/13/24) the car had 84 miles !!!!! maybe there is a reason ? i dont know and i probably should call dealership ? I DON'T LIKE THIS but perhaps there is a legit reason ? how do i know someone didnt "hot rod" my car ?????? More

I was assisted as soon as I walked into the door. I came in with an idea of what I wanted and the salesperson Chris Kutrumbis wasted no time in bringing up the specs and information, pulling the car I came in with an idea of what I wanted and the salesperson Chris Kutrumbis wasted no time in bringing up the specs and information, pulling the car up, letting us test drive and appraising my trade-in vehicle. The finance manager then took his time finding a lender to help me out. It was a great experience and I felt comfortable the entire time I was there. Walked away with the vehicle I looked at online and I love it. Thanks Audi Rockville! More

Quick, low pressure, good selection, Karl P was a nice salesman, and ice cream sandwiches. salesman, and ice cream sandwiches. More

Had a phenomenal experience and Antonio was a pleasure to work with on the sales team! work with on the sales team! More

All the members of the team were comptent, friendly and very respectful. The senior brand specialist, Ken, who tended us, was really patient, helpful and professional, helped me thru all the steps before very respectful. The senior brand specialist, Ken, who tended us, was really patient, helpful and professional, helped me thru all the steps before, during and after the purchase. It was really a pleasant experience for me in the end. More

This dealership continues to go above and beyond for our Military customers! Wilson and Jasmine are extremely helpful and personable. 10/10! :) Military customers! Wilson and Jasmine are extremely helpful and personable. 10/10! :) More

Great, efficient customer service. They had everything ready, adjusted when our interests changed, and moved us quickly through the sales process with no hassle. They had everything ready, adjusted when our interests changed, and moved us quickly through the sales process with no hassle. More

Sales people are helpful. They are not pushy and do not force anything on you. That is good. But once they sell the car the dealer communication is very poor and they do not m They are not pushy and do not force anything on you. That is good. But once they sell the car the dealer communication is very poor and they do not make you feel as a part of family. I have lexus also and their dealership post sales service is excellent. More