Audi Rockville

Fantastic experience leasing our TT. Mr. Max and the entire team were professional, honest and friendly. We never felt pressured. We ordered our vehicle from the factory, and were updated regularly on e entire team were professional, honest and friendly. We never felt pressured. We ordered our vehicle from the factory, and were updated regularly on estimated delivery time. Although we have several Audi dealerships closer to home, we will continue to use Rockville Audi for sales and service. In fact, I have another Audi on order, due to arrive in 1 month. Great Job Rockville Audi! More

This was the first Audi dealership I visited in the area and I would have to say this was by far the worse service that I received from any car dealership (Range Rover, Lexus, etc) I'm not sure why they did and I would have to say this was by far the worse service that I received from any car dealership (Range Rover, Lexus, etc) I'm not sure why they didn't offer me any assistance--other than maybe because I drove up in a 2002 Honda Accord. I spent about 5-10mins outside looking at cars then decided to go inside to get some help. Spent another 5mins looking at the vehicles inside and was never greeted (not even by the receptionist). I had to walk up to the receptionist and ask to see a Q5 since I didn't see any as I was looking by myself. Finally she asks someone else and he mentioned that someone was dropping something off with it. When that person returned it was a gentleman that worked in the inventory department. The receptionist asked him to show me the Q5. If it wasn't for him I would have given this dealership all "1's" but he was very nice and went over all the features with me. He didn't seem too surprised when I told him that none of the sales people or receptionist offered to assist me. I wanted to take the car for a test drive that evening (6pm) but he mentioned that he couldn't take me for a drive it would have to be with a sales rep. He gave me some pamphlets, took down my contact information, and the card for one of the Sales Reps that were not there (Domnique D'anna). Domnique reached out to me a few days later but at this point I had already visited Audi in Silver Spring and decided I was not going to purchase from Rockville by any means due to their service. I did reach out to Domnique for a quote on a vehicle and she was able to give me the quote quickly. I would like to also mention that I was the ONLY customer in the Rockville dealership at this time. The salesmen were just walking around talking to each other and the receptionist was playing on her phone. So its not like they were busy with other customers. I ended up purchasing a 2012 Audi A4 from the dealership in Silver Spring. More

I had a very good experience with no pressure in buying a new car. The Staff was friendly,very informative and without any pressure. I had already had contact with with dealership for 8 years from my previ new car. The Staff was friendly,very informative and without any pressure. I had already had contact with with dealership for 8 years from my previous car. More

I went to Rockville Audi/Porsche to look at a used 911 Turbo I had seen advertised on-line. Not prepared to make a deal that day, I didn't drive the vehicle I was planning on trading in, so it clearly wa Turbo I had seen advertised on-line. Not prepared to make a deal that day, I didn't drive the vehicle I was planning on trading in, so it clearly wasn't a "check-in-hand" day for me. Anyway, from the moment I arrived, I was rather disappointed to start with. I spent 15 minutes outside looking at a couple cars and the only salesperson I saw come out did so to talk on his cell, looked right at me, and turned away. Add to this that the car I was looking at (2002 911 Turbo) was FILTHY! It literally had a huge spiderweb hanging from the lock-box on the side window down to the door panel and looked as if the last car wash it saw was well over a month ago (my fingers were dirty from lightly rubbing over some of the several scratches on the car). Also, there was a dime sized gash on the sidewall of the front left tire - I'm sure this wouldn't pass current MD inspection.... Finally, I went in to the showroom and asked the first guy I came upon (Jesus) if I could look at a car. He obliged, but didn't seem to do so willingly. Getting back out to the car, he had the wrong key fob to open the lock box so had to return back inside to get the correct one. After several minutes, he returned with the right one and was able to open the car. After spending a few minutes looking at the interior, I asked if we could take it for a test drive. He said this would take several minutes and invited me back inside but instead I choose to stay at the car and inspect it more carefully. The wood trim was cracked badly and lifting off around the left driver-side vent and had blemishes in other spots (a new kit is available from CarID for $160 and includes all the pieces...), there were cigarette burns in several places, there were several scratches across the front and some very deep ones above the left side air-intake, wheel crests were all faded ($24 each to replace), factory radio was replaced with a xxx Kenwood that blocked the air controls when open, and generally it wasn't kept in good condition. Anyway, when he finally returned outside, he said he couldn't find the key to move the new car that was blocking this car in. He went back in to look again and once more, returned without the key to move the other one. Then, he asked if I wanted to try and maneuver it to pull out around the other car - I felt as if I was being set-up to take the chance of hitting the other car and have it on my dime, not the dealer's. I kindly deferred to him and he did manage to get the car out. I do have to say the car drove well and felt appropriate, although I didn't push it at all and kept it at a modest pace. At the end of the ride, it was left that I would return in a couple days with the car I was trading in (2005 BMW 530i 6-sp manual). When I arrived that day, Jesus promptly met us outside and allowed me to take my wife for a test-drive while they appraised the BMW. When we returned, we went back inside and Jesus told me they would give me $7000 for the BMW. I laughed in his face - the Kelly Blue Book trade-in value, not retail or sellers price, on that car in good condition was $15,750, fair condition was $14,025 (and this car is definitely better than fair) and the games began. He then went back to probably get a drink and pretend he was working for me to get a deal and returned with an offer of $10,000, saying this is the best they can do and he can't reduce the price on the Porsche, saying it was already marked down to the minimun. I said I wanted $16K (was willing to take $14K only if they fixed the issues on the Porsche) and once again he left and then returned with the GM. All the GM said was that $10K was the best they could do, then shook my hand and we were pushed out the door. Jesus called the next day and told me to take the BMW to carmax as this would guarantee the price that Rockville Porsche would give me - I told him that I was dealing with him, not carmax, and if I took the BMW to carmax I was going to buy from carmax. He then said he would have the GM call me in 3 minutes, and several days later I have still not heard from either. Too bad for them - on Saturday, I went to HBL Porsche at Tysons Corner and bought a newer, much better maintained 2003 911 Turbo (btw, their initial offer on my BMW was $12k and they were willing to work on the price of the Porsche too). When all is said and done, I am grateful I was treated in such a disrespectful manner and low-balled severely at Rockville Porsche as I found a much better car, more respectful salesperson and manager and much better experience at Porsche of Tysons Corner. I am a happy 911 Turbo owner now! More

The sales rep treated customer very honestly. However, the finance manager added some charges that I knew they shouldn't. the manager also denied the 1st 30 day insurance on car as Audi usually includes f the finance manager added some charges that I knew they shouldn't. the manager also denied the 1st 30 day insurance on car as Audi usually includes for customer to get enough time for shopping a insurance deal. Suggest not trying to cut this type of benefits that Audi offers to customer in future. More

After a less than favorable experience with another local Audi dealership earlier in the day, I went to Rockville Audi. From the time I walked in the experience was extremely favorable. The receptionist took Audi dealership earlier in the day, I went to Rockville Audi. From the time I walked in the experience was extremely favorable. The receptionist took my name and then walked me to the waiting area. She gave me a brochure about the particular model I was seeking. Then she promptly alerted the sales staff. Within a few minutes it was evident that all the sales persons were tied up, so they arranged for me to take a solo test drive of the model I was interested in. Upon my return, a Ms. D'anna was waiting and reviewed the features of the car I desired. She then took down the specifics of what I was looking for. Although it took over a month for my car to arrive, (supply/demand issues), Ms. D'anna was professional and maintained contact with me through out the process. She called me the day my car arrived and we arranged a pick up the next day. The purchase process could not have been any easier. I was in and out within 2 1/2 hours. Mr. Bersch, sales manager, and Dominique were excellent. Ms. D'anna walked me through my new car and introduced me to the service department. I love Rockville Audi. I would recommend them without reservation. I think they have made a loyal Audi customer. Cheers! More

Shahul was very helpful, knowledgeable and courteous in his dealing. He changed his doctors appointment, took my phone call on his day off and got back to everything I had a question for him. He went out o his dealing. He changed his doctors appointment, took my phone call on his day off and got back to everything I had a question for him. He went out of his to ensure that I got all the information I needed about the car I was interested in. Shahul exhibited extreme professionalism by having accurate and completed knowledge about the car I was interested in (Audi A6). He was not pushy at all yet did his best to get me a good deal, and most importantly I had my peace of mind when I was dealing with him. I also liked working with Shahul's manager Peter and his boss Tom. I would highly recommend Shahul Usman and the team at Rockville Audi! You guys ROCK!! Thanks, Vinay Nagpal (Bought 2008 Audi A6 on 5/14/2011) More

I was searching the web looking to replace my 08' 997S. I found a great car online while viewing the Rockville Porsche/AutoTrader website. I began chatting with Shahul online, going over specifics of my trad found a great car online while viewing the Rockville Porsche/AutoTrader website. I began chatting with Shahul online, going over specifics of my trade-in, the car I was looking at, etc. From that very moment onward, he was nothing short of an absolute pleasure to work with. Easy going, clearly enjoyed the cars we was selling, had a sense of humor and didn't have an arrogance to him that so many exotic car dealers have. I went to visit the dealership the next morning and was met by him at the door - again, very friendly service, very easy going, no pressure. I was also introduced to Peter Bearsch, the Sales Manager. Just like Shahul, he was great to work with - he has a passion for Porsche, was always smiling and was super easy to talk to. I proceeded to test drive the car, inspect the car and then sat down to talk numbers. In the end, both of us were happy. This is the third Porsche I've purchased, so I have some good experience dealing with dealers. I have nothing bad to say about Rockville Porsche, Shahul and Peter. I can't stress it enough, it was an easy, smooth, straight forward process. Thanks again guys! More

I had been looking for a Honda Civic for the longest time and finally came across at this location. I was very happy with the car but the service made it even an easy buy. We met Shahul Usman who was expert and finally came across at this location. I was very happy with the car but the service made it even an easy buy. We met Shahul Usman who was expert in both cars and customer service. He made sure we were comfortable from the minute we walked in and very knowledgeable about the car. In the future, I would highly recommend this dealership and this sales representative. I will definitely buy my next car from this gentleman. Overall, I am happy with what I have and thank you for your great customer service again. More

I wanted to get my wife a Cayenne for Mother's day and noticed they had several in stock. In order to keep my wife from finding out I worked with Shahul to get everything squared away and ready to go. I w noticed they had several in stock. In order to keep my wife from finding out I worked with Shahul to get everything squared away and ready to go. I was not disappointed. Shahul keep in constant contact and did everything he could to make it easy on me. The car was clean and ready to go when I arrived. I will be buying my next car here as well. More