Audi Riverside - Service Center

Service thru & true It is common knowledge that the service you receive when buying a car at regular dealerships is far superior to what normally follows... service repai It is common knowledge that the service you receive when buying a car at regular dealerships is far superior to what normally follows... service repairs, maintenance, general question etc... It is not the case with Walter's Audi. Month after my purchase I get quick follow ups regarding the satisfaction of my vehicle from the sales team. The final challenge would have been my scheduled maintenance. A text to the salesman Christian Vidal secured me an appointment the following day and Stacy Samuel took it from there. The treatment was red carpet all the way, from the timely welcome to the walk thru of my car, that was ready at the time Stacy promised. Well done. You have a pleased customer that will recommend your dealer to anyone who asks, and believe me when I am out with my S5 many do. More

Excellent Service Took my Audi in for my first service appointment. I was astounded by the quality of service provided by Ron Frasier, my service manager, and the servi Took my Audi in for my first service appointment. I was astounded by the quality of service provided by Ron Frasier, my service manager, and the service team. I was advised upfront exactly what was ro be done, point by point, to my car during this appointment. While the car was beng serviced I was advised by Ron on two occasions the current status of the work being done. As soon as the work was completed Ron came to let me know, took me back to his desk and again, point by point, advised me what was done to the car. This is unquestionably the very best, not to mention, the friendliest, experience I have had in having any car of mine serviced. More

#1 for customer service Stacy Samuel goes above and beyond to make sure my visit to Walters was pleasant and efficient. She is truly an asset to this dealership. Stacy Samuel goes above and beyond to make sure my visit to Walters was pleasant and efficient. She is truly an asset to this dealership. More

AMAZING To say Stacy helped us out of a tight spot would be an understatement, I have never been so impressed with the honesty and integrity of someone that w To say Stacy helped us out of a tight spot would be an understatement, I have never been so impressed with the honesty and integrity of someone that worked for a mainstream dealership. Long story short we have an A3 TDI that we absolutely love broke down, passed warrentee about 7000 miles ago, so I took it to my regular Mechanic for diagnosis and repair, est. was about 5k to fix. I called Stacy whom I have worked with before and was impressed, she told me to bring it in and she would see what she could do, so I had it towed there ASAP. 4 days later fixed.... just fixed, no charge, no complaining no anything just fixed. Needless to say I can not praise her enough. A shining star! More

First service appointment for my A6 I needed to bring in my A6 this past Friday for its 5,000 mile oil change, and also unfortunately for me, I needed to get a new tire, as I had recentl I needed to bring in my A6 this past Friday for its 5,000 mile oil change, and also unfortunately for me, I needed to get a new tire, as I had recently hit a rather large pothole and messed up my right front tire. Javier Juarez was very quick and efficient in writing up my service ticket when I dropped off my car, and Alex Ortiz kept me apprised of things by text and phone while my car was being serviced. Alex was especially helpful when I picked up my car, and took extra time to go over my questions, and ensure that my car was as clean as possible when I picked it up. Also, David even took a few moments to greet me and ensure that everything was being handled properly. Thank you all for your help! More

Javier was great! I have been coming to this Audi dealership for years. Always was helped by Stacy Samuel who is always amazing, but this time I was helped by Javier fo I have been coming to this Audi dealership for years. Always was helped by Stacy Samuel who is always amazing, but this time I was helped by Javier for the first time. He was very courteous, friendly, and willing to go out of his way to help provide excellent customer service which is what Audi is know for! More

Texting the customer instead of calling. Walters Audi is not as goods as they think they are. Their customer service on a scale of 1-10 gets about a 1.5----at best. To have a car in for repa Walters Audi is not as goods as they think they are. Their customer service on a scale of 1-10 gets about a 1.5----at best. To have a car in for repair under warranty and wait 10 days for follow up is a bit too long.Then having to call to track the progress of my car and be told by the (service manager) they TEXTED you today...WOW. This is not a recognized business practice.. unless your 16 years old. What ever happened to the personal touch and customer follow up. The person in charge made this decision and thinks texting is good customer service. God forbid you don't text! If waiting for 10 days for parts doesn't concern you then Walters customer service should. Greg Sexton was too busy to take my call. More good customer service... Good Luck! For the record. Walters attempted to deliver the car the first time without fixing the issue. Again, WOW. More

Great Customer Care I recently brought my car into the service center for brake service. I was helped by Stacy Samuel, as usual, I was greeted by name and Stacy also off I recently brought my car into the service center for brake service. I was helped by Stacy Samuel, as usual, I was greeted by name and Stacy also offered to have the next scheduled service done at the same time for my convenience. As it turn out, the brake parts that were required had to be special ordered and since it was on a Friday would not be available until the next week. At this time I was given a courtesy car to use until my car was repaired. More

True customer care This is the reason why I purchased my A4 from Walters - Stacey is always cheerful, goes out of her way and the Starbucks is awesome ! Stacey take care This is the reason why I purchased my A4 from Walters - Stacey is always cheerful, goes out of her way and the Starbucks is awesome ! Stacey take care! More

Ron is the best! Ron is very helpful and corteous. He made sure that everything is done in a timely manner. I would definitely recommend Ron and Walter's Audi Service Ron is very helpful and corteous. He made sure that everything is done in a timely manner. I would definitely recommend Ron and Walter's Audi Service Center to my friends. More