Audi Riverside - Service Center

3/20/24 I brought my 2023 Audi Q5 for first service this week to Walter's Audi, Riverside, where I purchased the car. Mr. James Rocha was helping me with taking the car for the service, processing and deliv week to Walter's Audi, Riverside, where I purchased the car. Mr. James Rocha was helping me with taking the car for the service, processing and delivering the car back to me after completion of the service. The appointment was on time and services provided by Mr. Rocha were excellent. He kept me informed about the progress of completion and returning the car back to me. The service was completed timely and charges were very reasonable. Mr. Rocha provided his assistance and service at very high professional, competent and courteous level. Vit Liskutin (951)907-0097 More

I’m not a fan of submitting a review and always felt it was a waste of time and some reviews were false. But I must share my experience with Nick Howard at Walter’s Audi dealership service department whom was a waste of time and some reviews were false. But I must share my experience with Nick Howard at Walter’s Audi dealership service department whom I received the best treatment. He is the most trustworthy, friendly, and patient associate that provided services to my car at a dealership. I originally took my vehicle in for an oil change. During a complimentary inspection Nick found additional work needed. He provided a show and tell video showing and explaining the problem, which would have gone unnoticed without the inspection, and most likely more costly. This was the first time I experienced this. The video was very comforting and served as proof that the additional work needed was not bogus. Most vehicle engineers tell you about a problem but don’t show you. Nick took care of all the paperwork for my extended warranty, provided a complimentary vehicle, and had my vehicle cleaned and ready at the time promised, which was only one day. He also sent appointment reminders and several notifications updating me of the service progress. I will always look for Nick Howard whenever I have a need for service at Walter’s Audi dealership, Sincerely, Sherry More

Stacy Samuel is my service advisor at Walter’s Audi Riverside. Stacy and her team are excellent. I came in for a 30000 mile oil change and discovered I might have a potential problem after explaini Riverside. Stacy and her team are excellent. I came in for a 30000 mile oil change and discovered I might have a potential problem after explaining to Stacy some of the symptoms I was having when making a right turn from a complete stop my tire felt like it shuddered. . I initially thought it was just me. Stacy listened and stated that we should look into it. Stacy and her team resolved my problem and her suggestion to do a treatment to rid the engine of excessive carbon deposits made a huge difference in my acceleration. I’ve been an Audi member since 2004. Thank you Stacy Samuel for providing excellent customer service care Timothy N Lee More

I had a wonderful experience. Stacy Samuel is the best. She made sure that my car receives the best maintenance and she went above and beyond to ensure I am her top priority. Stacy Samuel is the best. She made sure that my car receives the best maintenance and she went above and beyond to ensure I am her top priority. More

The visit was pleasant and informative. The service agent was accommodative and helpful. The show room looks great. The service agent was accommodative and helpful. The show room looks great. More

Service advisor is knowledgeable and helpful. We were treated with respect and everyone was very welcoming We were treated with respect and everyone was very welcoming More

The customer service provided by Stacy Samuels and staff, is second to NONE. Thank you! is second to NONE. Thank you! More

James Rocha my service advisor communicated well with me and followed up with each aspect of what needed to be done. I loved that he communicated quickly through text and that I didn't have to wait on hold and followed up with each aspect of what needed to be done. I loved that he communicated quickly through text and that I didn't have to wait on hold. More

First time using this dealership and I was pleased and impressed by their level of service and professionalism. Thank you impressed by their level of service and professionalism. Thank you More