Audi Riverside - Service Center

Stacy Samuel is an amazing representative for Audi. She is extremely knowledgeable as well as personable. Her expertise makes me conformable when working with her as I have little to no understanding o She is extremely knowledgeable as well as personable. Her expertise makes me conformable when working with her as I have little to no understanding of the technical aspects of my car. She is patient and cheerful and I never feel intimidated when she is helping me. More

They worked really fast specially if your going to wait for your car. They let the mechanics know the they have a waiter. for your car. They let the mechanics know the they have a waiter. More

This was my first visit here. Stacy Samuel made me feel very welcome and made sure my car was well taken care of. Stacy Samuel made me feel very welcome and made sure my car was well taken care of. More

This is for my service visit starting on May 27. My eTron had some EV battery and SW glitches that required 27 days in the shop. My SA Alejandro was friendly and attended my vehicle. One request tha My eTron had some EV battery and SW glitches that required 27 days in the shop. My SA Alejandro was friendly and attended my vehicle. One request that I always state is NO CAR WASH since I have a mythos black metallic paint that has been painted corrected and Ceramic Pro coating at the highest rate shop in the LA/OC area. I am the only one who cleans my paint- using Elite Finish Detailing waterless wash + several clean plush microfiber towels with min-no pressure to prevent wash induced damage (aka swirls) When I picked up my eTron- I was kind of shocked that it was clean after 27 days. Alejandro had left for the day already. I was even more more shocked when I bought out in the sunlight that the marring swirls were very clear pronouced all over the car. I contacted Alejandro and George McKenzie, the GM, (via email) and provided pictures, description, and proof of paint correction/Ceramic Pro several months ago. Alejandro and his Service Manager, Sam K were apologic and were working towards a solution. I went get an estimate from the shop where the work was originally done in Dec 21 and was submitted to Sam. However, the proposal solutions have fallen far short. The dealership admits it made a mistake. However, the would not cover the proper paint correction and re-coating of the Ceramic Pro since it would be removed during paint correction. I had the same issue when this happened at another Audi dealership last fall when they made the same mistake. The SA there apologized and tried to get me to drive 2.5 hours on a weekday to leave the vehicle for their in-house detailers- that wasn't acceptable. No offense, but dealership detailers are NOT the best in town since their job is primarily for new car deliveries. Once the CEO was involved- they stepped up took full responsibility, delivered a brand new loaner during the 5 day paint-correction/ceramic coating process- paid the $22XX bill- and picked up the loaner from the shop. The Indigo Auto group did what was right and corrected their wrong. Unfortunately, at Walter's, their offer was not acceptable and to-date, won't make things right. They want to offer their in-house rate for paint correction and not replace the Ceramic Pro coating that will be removed. Disappointing to say the least. [And my eTron still couldn't charge one of the Electrify America stations again despite their repair.] 2 star since Alejandro is a good guy. More

For Audi sales and service, you cannot beat Walter’s in Riverside. The most courteous staff anywhere. I send all my friends to this dealership. Riverside. The most courteous staff anywhere. I send all my friends to this dealership. More

Alex wong took great care of me and my car. He took me in same day and had my car ready in no time. He's always willing to go out of his way and is just dedicated to great service. same day and had my car ready in no time. He's always willing to go out of his way and is just dedicated to great service. More

Christopher Ostman helped me with my recent service. He was very helpful and answered all my questions and kept me up to date along the way. Very happy with the service I received was very helpful and answered all my questions and kept me up to date along the way. Very happy with the service I received More

Alex Ortiz was out service manager and was amazing. We love taking our car here everyone is kind and helpful. We would never go anywhere else thanks Alex. love taking our car here everyone is kind and helpful. We would never go anywhere else thanks Alex. More

Loved the prompt and excellent speedy service! Stacy Samuels made sure we were comfortable with hot coffee and a Uber to the Mall Samuels made sure we were comfortable with hot coffee and a Uber to the Mall More

I had a great experience with Walter’s Audi In riverside. Stacy Samuel was so sweet and had the best energy. I had great conversations with her. She kept me up to date every time something new came up. She w Stacy Samuel was so sweet and had the best energy. I had great conversations with her. She kept me up to date every time something new came up. She was more up to date then my own car insurance company ! I loved how she constantly followed up with me. Their service was really fast they found the problem in my car instantly. Everyone at Walter’s Audi were so nice n respectful n helped me out in so many ways from unloading and reloading my car seats and strollers into my car. Christopher ostman helped me at the end close out he was super funny and respectful and closed out super quick I was in and out in less then 5. They even got me an Uber service on them! Definitely Recommend Walter’s Audi in riverside! More